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Overview of The County Hotel

Photo gallery

Guest reviews

4.6/5 Wonderful
639 reviews
Guests rated this property 4.6/5 for cleanliness.

Amenities

  • Free WiFi
  • Air Conditioning
  • Restaurant
  • Breakfast Available

Map

Highlights

Popular LocationOcean Spa3 min walk
Popular LocationOpossum World6 min walk
Popular LocationNapier Prison8 min walk
AirportNapier (NPE-Hawke's Bay)12 min drive

Choose dates to view prices

  • Luxury Room

    4.9/5 guest room rating

    Room amenities

    • 24 sq m
    • City view
    • Sleeps 2
    More details
  • Superior Room, 1 King Bed, Jetted Tub

    4.8/5 guest room rating

    Room amenities

    • 35 sq m
    • City view
    • Sleeps 3
    More details

About this area

Napier

The County Hotel is located in Napier. Mission Estate Winery and Church Road Winery are worth checking out if an activity is on the agenda. Looking to enjoy an event or a game while in town? See what's happening at McLean Park or Park Island Sports Complex.

Map
Popular Location

What's nearby

  • Marine Parade - 2 min walk
  • Ocean Spa - 3 min walk
  • Opossum World - 6 min walk
  • Napier Prison - 8 min walk
  • Bluff Hill Domain Lookout - 6 min drive

Getting around

  • Napier (NPE-Hawke's Bay) - 12 min drive

About this property

The County Hotel

Luxury hotel with restaurant and bars/lounges
Along with a restaurant, this smoke-free hotel has 2 bars/lounges and self parking. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site. All 18 individually decorated rooms feature free WiFi and DVD players. For a bit of entertainment, flat-screen TVs come with digital channels, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
The County Hotel offers 18 forms of air-conditioned accommodation with DVD players and minibars. Each accommodation is individually furnished and decorated. 32-inch Flat-screen televisions come with digital channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Self parking: NZD 10.00 per day

Food and drink

Full breakfast available for a fee daily 7:30 AM–10 AM: NZD 24.50 per person
1 restaurant
2 bars/lounges
Room service available

Family friendly

Cots/infant beds (surcharge)
Dry-cleaning service
DVD player
Laundry facilities
Rollaway/extra beds (surcharge)

Conveniences

Lift
Front-desk safe
Library

Guest services

Concierge services
Daily housekeeping
Dry-cleaning service
Front desk (limited hours)
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Wedding services

Languages spoken

English
German

Business services

Meeting rooms

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair-accessible parking

More

Smoke-free property

Room amenities

Bedroom

Air conditioning
Cots/infant beds (surcharge)
Rollaway/extra beds (surcharge)

Bathroom

Bathrobes
Free toiletries
Hairdryer
Shower

Entertainment

32-inch flat-screen TV
TV/satellite channels
DVD player

Food and drink

Coffee/tea maker
Minibar

More

Connecting rooms available
Desk
Individually decorated
Individually furnished
Iron/ironing board
Phone
Safe
Slippers

Policies

Check-in

Check-in between 2 PM and 9 PM
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 10 AM
Late check-out subject to availability

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 45.00.
Cots (infant beds) are available for NZD 45 per night

Payment types

Mastercard
American Express
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: NZD 24.50 per person (approximately)
  • Self-parking fee: NZD 10.00 per day (in/out privileges)
  • Early check-in fee: NZD 150 (subject to availability)
  • Late check-out fee: NZD 150 (subject to availability)
  • Crib (infant bed) fee: NZD 45 per night
  • Rollaway beds are available for an additional fee
  • Credit card charges are subject to a surcharge of 3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

County Hotel Napier
County Hotel
County Napier

Frequently asked questions

Can I cancel my reservation for free at The County Hotel and receive a full refund?
Yes, The County Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to The County Hotel cancellation policy on our site for more details about any exclusions or requirements.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
Self-parking is available for NZD 10.00 per day.
What time is check-in at this hotel?
Check-in is from 2 PM to 9 PM. Early check-in is available for a fee of NZD 150 (subject to availability). After-hours check-in is not available.
What time is check-out at this hotel?
Checkout is at 10 AM. Late checkout is available for NZD 150 (subject to availability).
Where is this hotel located?
Situated in Napier, this luxury hotel is steps away from MTG Hawke's Bay Museum, Marine Parade and Pania of the Reef. War Memorial Conference Center and Napier Beach are also within 5 minutes.

Guest reviews

4.6
Wonderful
5 - Excellent
460
4 - Good
138
3 - Okay
31
2 - Mediocre
7
1 - Poor
3
4.6
Cleanliness
4.7
Service and Staff
4.7
Amenities
4.4
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service

Stayed 1 night in Mar 2020

2/5

    For the record, I did not get to stay at the hotel. I had booked one night via Expedia which was non-cancellable or refundable. However, we could not make the trip due to a medical issue, and I immediately called the hotel to inform them two days before the check-in date. I was not expecting a refund but wanted to explore the possibility of a credit towards a future stay. The duty manager promised to relay the message, but I never heard back from the hotel even after a couple of messages and emails. While I totally understand that the hotel is not obliged to entertain my request since the booking is non-cancellable, I did expect the courtesy of a reply at the very least. It appears that the hotel is not terribly concerned with showing any goodwill to guests, which is most disappointing given the mostly positive reviews it receives.

    Stayed 1 night in Mar 2020

    4/5 Good

      This traveller didn’t leave comments with their review
      Stayed 1 night in Mar 2020

      4/5 Good

        This traveller didn’t leave comments with their review
        Stayed 1 night in Feb 2020

        5/5 Excellent

        • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

        Excellent

        Excellent service in all aspects, we stayed the night and had dinner as well as breakfast the next morning. Staff service and food were awesome

        Stayed 1 night in Feb 2020