Napier Beach Tours and Activities

Amazing staff so accommodating when I requested an earlier check-in, I appreciated it so much. It was clean and comfy. I would stay here again.

When I checked in, I was a bit disappointed as I had really wanted a patio or balcony, and would have preferred not to be on the ground floor - particulary as I was travelling alone, I'm just always a little more comfortable when nobody outside can see in. I mentioned this at reception and straight away they found me a new room. They were really understanding, and went to some effort to make sure I was happy with the change. Both rooms were really clean, so big and absolutely what I wanted. The bed in first room (although I only sat on it) did feel quite a bit softer, the bed in the second room was great, a little firmer and so comfortable. The spa was, obviously, amazing! Could have spent hours in there! My only very small criticisms are that the blinds are a bit hard to open and close in some of the windows, and one had slats that I had to manually adjust, but that really is so minor! I wish I was staying for longer, and will definitely recommend it!

The 1st room we had was on the top floor, everything was good until night came & then we had a loud drone noise all night long. Got no sleep at all. In the morning we told reception, they were very sorry & moved us to another room for the rest of our stay. (There was a pump on the roof that was broken)