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"Our first night found the mattress more like a hammock. Soft and sagging in the middle. We requested a room change the following morning, and were shown 5 other rooms with similar sagging mattresses. We decided to check out, and moved to a different hotel. "

"Great hotel. Staff is wonderful. Newly renovated rooms. Quite area. This will be my hotel when ever i am in chicago."

"Best staff and breakfast was awesome. "

"The hotel overall was quiet clean and well-appointed My problem came at the start of the trip when the shuttle bus drivers looked at my reservation and told me they did not go to this particular hotel I waited an additional 45 minutes until I was able to convince a driver that he was to take me to my hotel. Also I found out too late that the hotel could have provided me a brown bag breakfast since I was leaving so early in the morning to catch a flight and they did not offer it to me."

"Maybe they could improve. "

"Front desk staff was not great. "

"Breakfast was a big letdown. I paid $70 for two people for two days and honestly regret it. The experience was so bad we only went the first day and skipped it entirely the second. The eggs were slimy, and there were dirty food stains around the serving tables."

" Excellent "

"Great breakfast!"