Verified
4/10 Poor
Karen and Rob
21 Jul 2026
Upon check-in, we noticed it was hot and humid in room 318. We set the thermostat to 70 degrees, unpacked, then left for a few hours. Upon returning to the room, the AC was not blowing cold air and the room remained hot and humid in the room.
Front desk was able to find another room for us, but the key cards were not working for room 216. I remained in the hallway with our luggage while my husband when to the front desk to fix the key card issue. There was sign that said, "We'll be back shortly."
Why is it that only one person is on duty?? We waited a while and when the clerk returned, he said, "This always happens when I'm the only one working."
I can't tell you how to run your business, but this is unacceptable. Between the room change, key card problems, ice machine out of service on the 3r floor, a cranky breakfast attendant, and the out of sight front desk clerk, our experience was awful!
Karen Plachy
Karen and Rob
Stayed 3 nights in Jul 2026




































