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Reviews of Hotel Metro Palace

2.5 out of 5
Hotel Metro Palace
355 Ramdas Nayak Road, Bandra (west) Mumbai, Mumbai, Maharashtra

Reviews

6.4
Rating 10 - Excellent. 7 out of 62 reviews" "
Rating 8 - Good. 13 out of 62 reviews" "
Rating 6 - Okay. 29 out of 62 reviews" "
Rating 4 - Poor. 9 out of 62 reviews" "
Rating 2 - Terrible. 4 out of 62 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

2.0/10

Amenities

6.4/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

4/10 Poor

Khatidja

Travelled with partner
Disliked: Cleanliness, amenities
Nothing worth mentioning
Stayed 8 nights in May 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disappointed
Ok. I don’t think I will stay there again!
Stayed 6 nights in Jan 2020

6/10 Okay

Bharath Reddy

Business traveller
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location & Comfort
Very good location, Clean and comfortable... Check-in was easy and quick, staff was friendly and helpful. Centrally located to get to any place in Mumbai. Highly recom
Stayed 1 night in May 2018
Response from Manager on 29 May 2018
Thanks for staying with us .Indeed it is a pleasure for us to render our hospitality to you .Please do visit us again,

6/10 Okay

dg, Atlanta, GA

Liked: Cleanliness, property conditions & facilities, room comfort
Checkin was painful. Hotel asked for more money for kids and lot of documentation. I have been to many other hotels in India. I felt staff was collecting unnecessary documentation and pics of every person including kids.
Stayed 2 nights in Jun 2017

6/10 Okay

Roslyn , Turrella, NSW

Liked: Staff & service
Disliked: Cleanliness, room comfort
Unpleasant...
My stay at the hotel on the 17th Feb was not pleasant due to the room given was very noisy as I guess there was a party next to my window & bathroom. I needed a peaceful sleep. That was my second time I stayed and I wouldn't stay there again or would recommend that to anyone.
Response from Bhaskar on 26 Mar 2017
We regret that you had an uncomfortable stay due to the reasons stated.We assure you that we will allot you in the higher floors.Please do visit us again.

6/10 Okay

Paolo, Italy

Liked: Cleanliness, staff & service, room comfort
Great location, decent rooms, but maybe overpriced
Bandra West is an amazing area of Mumbai to eat (from street food to high end restaurants), shop and wonder around (for example the sea side), and in that sense the hotel is very well located. The rooms are fine: relatively clean and equipped, but the price is significantly higher than in other places in India which makes one feel being ripped. However, I wasn't able to find anything similar in the area for this price, so I won't complain further. Overall, it's a fine hotel to stay if you're doing tourism on a budget: don't expect a lot, but enough to go by just fine.
Response from Bhaskar on 26 Mar 2017
We sincerely extend our thanks and gratefulness for such kind words .We look forward for your next visit.

6/10 Okay

Verified traveller

Liked: Staff & service
Close to Bandra shopping centre. Good location. Breakfast average. Hotel Needs to be renovated but overall okay.

6/10 Okay

Rohit

budget hotel. limited expectations except location
budget hotel. good food. service and overall condition not upto mark

6/10 Okay

Rohit, New Delhi, Delhi

Good, but can be better.
So, whats good about the hotel is that it is fairly decent stay for its per day rate and it is in a good, busy locality of Mumbai- Bandra. Shopping, restaurants, cabs and autos are easily accessible. The hotel's restaurant is pretty good both in quality and service. The areas of improvement are: poor wifi service, the attitude of the hotel for extra charges for every small thing. The cleanliness could be improved upon.

8/10 Good

Varun, Pune

Liked: Staff & service, room comfort
PRETTY GOOD
The Overall stay with my family was pretty good. We were all happy with everything. The hotel staff were very polite and decent as well as the room and hotel was clean. Especially the manager was very cooperative and helpful too. Overall according to the pricing and location, i would say the best.

2/10 Terrible

samantha, south africa

Disliked: Cleanliness, staff & service, room comfort
rats
they had rats in the room. its says free wifi but it is only given to one person and to connect is horrible

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
WIFI does not work

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Wes, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in good location
Found on Travelocity. Good neighborhood for foreign visitors. Modest price range hotel, good value.

10/10 Excellent

Ketankumar, Pune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parents Enjoyed Stay
It was booked mainly for Parents. They are happy with stay so giving good rating. Main purpose was official work at Bandra Kurla Complex.

6/10 Okay

Alvy

Liked: Cleanliness, staff & service
Convenient Location
Was disappointed because Expedia promised complimentary shuttle to the airport (we arrived by rail) but on our departure they refused to give us complimentary transport to the airport. I called Expedia from Mumbai to ask them to talk to the hotel management, which your Rep did call, but the person at the front desk said they were busy and to call back later. I just gave up.

10/10 Excellent

JEFFREY M, Orange County, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good area - Great Price for Mumbai
I was surprised by the fact that the room had a small balcony. Although no view, it is nice to have for making the room more airy. Good restaurants nearby and places to have a drink right across the street. Upbeat neighborhood, shopping all over, and even possible to take an extended stroll to the boardwalk on the ocean. Blocks to the train station and so MUCH better than the Colaba area! Small complaint: no beer service in the room and the breakfast is adequate to good.

8/10 Good

shamim, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel walking distance to all shopping.
It was a good experience. Breakfast was good, everyone was friendly, to my experience if I travel to Mumbai I will book this same hotel.

6/10 Okay

Verified traveller

Disliked: Cleanliness
1. Hotel Is good but need to be more clean. e.g. some room freshener should be there. 2. Hotel is costly. 3. Food is very costly.

2/10 Terrible

Bernie, Dubai

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible!! Suitcase lock tampered
Frequent traveller to Mumbai and guest of this hotel with my family. However on this trip in April 2015, it was the most terrible and unpleasant experience. On the 2nd day of our stay, while my mother and I were out of the hotel, the lock of our personal suitcase was tampered with (appeared someone tried to forcefully open it, but luckily was unable to). Also, our bathroom too was used - absolutely disgusting. We immediately lodged a complaint with the hotel staff on duty, CCTV footage quite vague and of no use was reviewed but inconclusive. Hotel staff on duty only spoke to us but did nothing more. No manager was on duty either! We were not even provided a complaint form on our request as they do not have any!!!.. No avenue for a guest to complain! On repeatedly requesting the staff on duty and the manager via phone to issue me a letter on their letter head to acknowledge this incident, they refrained from doing so. The complaint and problem remained unsolved, and with the staff's carefree attitude with regards to this situation and insulting and rude attitude to us - their female guests, we did not feel any reassurance or feel safe in continuing our stay at the hotel. We checked out one day earlier than our pre-booked duration. Even though the hotel location is convenient, we will NEVER again stay at this hotel where our privacy and safety is compromised.

2/10 Terrible

Foram, Surat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel in Mumbai to stay !
Cleanliness was worst; Quality of service can't be described in words, hotel staff was so rude and made the entire stay unconfortable.

6/10 Okay

Ruk, Toronto, Ontario

Liked: Cleanliness, staff & service
Nice Hotel Close to Shopping
Hotel is completely a "no frills" hotel. It's clean and good for just sleeping and cleaning up.

6/10 Okay

VG, Europe

Liked: Staff & service
Good location, acceptable bed but poor Breakfast
Location is very good but needs some effort to find the hotel as there was no sign on the road. It is actually behind KFC. Room was clean (gold room), bed was just OK and sheets has some spots. Room has small fridge with only few drinks and a snack basket, everything cost 40 INR. Shower was good with basic toiletries. People at the reception were friendly and helpful. Now not so nice things - Breakfast area felt like animal shed and the food quality was just terrible. In the room there was only one towel and no hand towel, no tissues. Overall acceptable for a stay of 1-2 nights. Other countries definitely give you better rooms for the same price, but I guess that is Bandra price you need to pay.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Guest, Delhi

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No understanding with the guests
Even simple requests are not attended to. Otherwise location, cleanliness are good

6/10 Okay

Jose dr

6/10 Okay

Manas, Bangalore

Great Location, but could improve the service.
Location is the word to describe this particular Hotel. I was travelling to Mumbai to participate in the half-marathon and needed a place to stay close to the Bandra Fire Station. This Hotel fits the bill for that purpose - hardly 10 mins from the destination made me chose this hotel. they accomodate my request for a late check-in and provided me with the Suite Room on arrival. However the Room faces the Hill Road and that offers for a noisy stay during the night. I hardly got a chance to use the rest of the facilities. I would request the hotel to improve on the quality of the Towels provided. Food-wise, there are tons of restaurants on the mainroad, hardly at 2 mins walk. And oh, there is a KFC as well at the entrance.

6/10 Okay

Nisarg

Disliked: Property conditions & facilities
Metro Palace - Bandra
We stayed in hotel for a night and the room was fine and location is very much convenient, for sure. Now comes the bad part... Breakfast was included but was denied. Wifi charges are exhorbitant... 500 Rs for 24 hr wifi! Thats insane. Location masks all the other short comings.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Internet access was not provided.

8/10 Good

kunal

Liked: Property conditions & facilities, room comfort
good location
nice quiet hotel.. excellent location.. friendly staff

8/10 Good

Narendra Jadeja, Rajkot, Gujarat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel nice stay and great service
It was a one night stay, hotel was nice, rooms were clean, staff is very helpful and service was excellent. Overall a great experience.

8/10 Good

Vishal, Pune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and excellent service.
Stay was very comfortable and room was well-equipped and clean. Staff was also very cordial and really appreciate the reminder call in the morning for breakfast before closure time. Location is very good and would definitely stay again on my next visit :)

4/10 Poor

Verified traveller

Disliked: Staff & service
Metro Palace - not a good experience
I would not stay at this hotel, When I reached the hotel there was furniture repairing going in passage between lift and my room so it was noisy. At arrival I was told that I will be charged extra for bed which was like 30% of total room charge, though Expedia has also charged me for extra person. So in all I had to pay almost 50% more for extra person. My spouse asked for drinking water and they never bothered to send it over. If you ask them any explanation for charge, they will ask you to contact Expedia.

2/10 Terrible

Guest, India

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
pathatic condition
Though..I stayed in this hotel almost 5 years ago..but now the condition and rooms are pathetic.

6/10 Okay

Verified traveller

Fair stay !!!
The cleanliness was Ok. Air conditioning was fine. The room was cramped a bit. The best part was the food. Room service as well as Golconda Bowl was awesome.

6/10 Okay

Dr. Kevin, Kollam, Kerala, India

Liked: Cleanliness, staff & service
okay
Very centrally located. Undergoing renovation. No bar and so, disappointing. Breakfast can improve.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Neil, Houston, TX

Liked: Cleanliness
Decent for short business stay
Due o recent construction, it took me time to find to the hotel location. And the fact that Hotel Neon Signage was turned off in night didn't help. Hotel staff was helpful and rooms were in decent shape and clean. Room service was prompt. The outdoor hotel on second terrace can use some styling and upgradation. Also, this hotel is fairly close to Bandra Kurla Complex. Overall, I would stay again for a short business visit.

6/10 Okay

R K Duggal

Liked: Cleanliness, property conditions & facilities
Convenient location on main road
Good hotel but wi fi is not free - charge 500 per day! Lot of noise outside; service was good; clean hotel.

8/10 Good

Darren, Globetrotter from Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun in the city
I really enjoyed staying here. Bandra is an exciting, busy neighbourhood so you don't come here for quiet, but there's lots to explore in the immediate vicinity and its very convenient to many different Mumbai highlights. Great restaurants in walkable distance include "Eat around the corner" (great, healthy options, although noisy) and Candies. The "gold" room was immaculately clean, which is always my main comfort concern. The bed was very hard, but this is typical of anywhere you find that is below 5-stars in India, so not actually a consideration for this price-point. The staff were super friendly and made my 3 days all the more enjoyable.

6/10 Okay

Amit

Liked: Staff & service
Good facilities and friendly staff
I went for a couple of days where I had to travel to the Bandra Kurla Complex for work. The stay was very friendly and they helped me get transportation to wherever I went at a moments notice. The breakfast was good too.

10/10 Excellent

Lakshmi, Bangalore, Karnataka, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent home in Mumbai
Exceeded expectations. We could order dinner at 11pm and had room service that was so good!

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
No...
The staff which "greeted" us were rude, mumbling their way through the check-in process. As a foreigner, they were particularly interested in "my card" -- which the manager was incapable of defining exactly what it was he was asking for. In the end, they copied my passport (not all staff were rude, but many of them seemed competent only in standing around and staring at you like zombies in a B movie). The room was designated as a Silver Room, which was small, dingy, damp -- complete with bedspread with various dark stains. The bathroom was okay. The balcony overlooked into trees and the street below. One of the two lifts were under repair and a source of sporadic noise starting around 8am or so. We didn't bother with the complimentary breakfast. Over all, not a good place for couples and more geared towards single travelers who don't mind some grime and rude or indifferent staff.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice location, but kind of gross
Location was good, staff was very nice, but I think the hotel is used partially by guests from the night clubs nearby as a single night stay. The beds were a little gross, and we found blood on our towels and sheets. Kind of strange...

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel employes are very helpfull, thanks for the pick up and drop off air port. Overall good !!! Hope in the feature we will be back. Thanks philip

6/10 Okay

Jake, London, UK

Budget hotel in heart of Bandra with best tea ever
I had a meeting at BKC and needed somewhere close by for one night. I had asked for the complimentary airport pick up and although their representative was at the airport as I came out, there was a half hour wait for the car to arrive which was unfortunate especially after a long haul flight. The hotel is a 3 star and as such, although somewhat basic, it conforms to expectations. The location is superb for shopping and eating although for me that was not a concern. The hotel also has an Oriental restaurant attached as well as a bar and night club, neither of which I had occasion to experience. If you want Indian food at the hotel room service is the only option. The included breakfast was pretty basic and I had a masala omelette which was rather good. But the standout expereince for me was the tea at breakfast which was served from a small chaiwallah type of container and was far and away the best tea I have ever had in any hotel of any standard anywhere, and I'm including top 5 stars! It was totally awesome! All in all you get what you pay for and there were no surprises.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Great location, not the cleanest
Stayed for 5 nights as a base for exploring Mumbai. Room was next to lift shaft which was most awful noise constantly, Bedsheets were not changed at all during stay, we watched the same burn mark move around the bed as obviously just moved them around, sink/bathroom wasnt cleaned but got fresh towels. staff cheeky but hardworking. Had major mosqito problem in downstairs bar but they tried to fix it with spray. Despite all this, great location, walkable to shops/market and easy to flag rikshaw. nightclub nextdoor. Would stay again as base.

8/10 Good

keith, melbourne

Liked: Staff & service
Hotel Metro Palace, Mumbai. Excellent Location
A hotel that cannot be faulted for location. The room could be cleaner (saw a few creepy crawlies). Mattress was not the best. Room well equipped. Staff very helpful and courteous.