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Reviews of Kesang Laut Hotel

2 out of 5
Kesang Laut Hotel
No 1,2,3, Jalan Mulia, Taman Mulia, Muar, Johor

Reviews

6.0
Rating 10 - Excellent. 4 out of 31 reviews" "
Rating 8 - Good. 10 out of 31 reviews" "
Rating 6 - Okay. 6 out of 31 reviews" "
Rating 4 - Poor. 4 out of 31 reviews" "
Rating 2 - Terrible. 7 out of 31 reviews" "

5.4/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 1 night in Dec 2023

10/10 Excellent

Md

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Dec 2023

8/10 Good

Hock Hin

Stayed 1 night in Jun 2023

6/10 Okay

Mohd Johari

Travelled with family
Disliked: Cleanliness
Bilik air tak bersih berbau tak menyenangkan.
Stayed 1 night in Jun 2022

10/10 Excellent

mohd bohari

Stayed 1 night in Jun 2022

8/10 Good

HANIF

Stayed 1 night in Feb 2022

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2020

10/10 Excellent

suriati

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from KLH on 25 Aug 2020
Thank you for your feedback,hope you enjoy your stay and looking forward to you back soon.

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stains on bedsheets, wet toilet when checking in. Remote control for TV doesn't work unless you walk right to the TV and point the remote to the receiver located behind it. No towel provided, saying it's still in laundry.
Stayed 1 night in Aug 2020
Response from KLH on 25 Aug 2020
Thank you for your feedback, We will address this directly

4/10 Poor

Rahman

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
failed service
Stayed 1 night in Jul 2020
Response from KLH on 25 Aug 2020
Thank you for your feedback, We will address this directly

6/10 Okay

Zari

Travelled with family
Liked: Staff & service
Stayed 1 night in Jan 2020

2/10 Terrible

Lim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
Spider webs on ceilings, blood stain on bed sheet. No towels provided n was told to wait to send over after 4 hours but no in vain till we complained to the manager.
Stayed 1 night in Jan 2020
Response from Leah on 23 Apr 2020
Dear Lim, Thank you for writing this feedback and for bringing this to our attention. We sincerely apologize if you've had an unpleasant stay with us. This isn't our signature ZEN experience. Please be assured that this feedback won't go unnoticed and that our team had investigated this to make sure the necessary actions are taken. We hope you can give us another chance and stay with us again to be able to serve you our best! Kindest Regards, Leah

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Quite okay, but must hired good and responsibility housekeeping to tidy up room. Pls. Alot of dust, hair, and toilet quite dirty.
Stayed 2 nights in Oct 2019
Response from Review Management Associate-Bea on 7 Nov 2019
Dear ZEN Guest, This feedback will be shared with our housekeeping team for improvement Thank you for the review! We are very sorry for the inconvenience that occurred during the stay, especially with the cleanliness issue. We're sorry that the cleanliness was not in the best condition during your stay, you can be assured that we have tightened the cleanliness control to ensure our ZEN standard cleanliness in all of our properties, We hope to see you again and provide you with a better stay. Best regards, Bea

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They did not receive info from Expedia and was not expecting anyone. Luckily had paid confirmation from Expedia. The room booked was not ready and paid extra for supposedly available superior room. The sink glass top was never cleaned, was told only had one towel left. The poor staff attending was feeling harrased because the other staff did not do their work. Will never set foot there again.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
No lif and staff not professional
Stayed 1 night in Jun 2019

8/10 Good

fatin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
it was good
Stayed 1 night in Mar 2019
Response from GM M Sukri on 29 Mar 2019
Thank you for staying with us

8/10 Good

saad, Ipoh, perak my

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Bilik cantik, selesa, tetapi wifi lansung tak boleh guna, nyamuk pula banyak, mungkin masuk ikut bawah pintu..
Stayed 1 night in Feb 2019
Response from GM M Sukri on 29 Mar 2019
We are sorry for the inconvenience as wifi is very poor around our area and also for mosquito,we will rectified and solve the problems immediately.

8/10 Good

Rahsia

Travelled with partner
Liked: Staff & service
Aliran air di tandas agak perlahan
Stayed 1 night in Feb 2019
Response from GM M Sukri on 29 Mar 2019
We will look this matter immediately sorry for the inconvenient

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019

2/10 Terrible

Azlina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
my booking is not in their record and the reason the staff incharge was not updated. They was change the other room and the room type is not satisfied. Very upset on this matter and hope expedia will take note. tq
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Very comfortable. The staff also very helpful. Will repeat.
Stayed 1 night in Dec 2018
Response from M sukri on 5 Jan 2019
Thank you hope you enjoy your stay.

8/10 Good

Irni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from M Sukri on 5 Jan 2019
Thank you

4/10 Poor

Sally, Muar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
About 15mins away from town. Bad ventilation, very bad smoking smell in the room.
Stayed 1 night in Nov 2018
Response from M Sukri on 5 Jan 2019
We are terrible sorry about this,we will take note of it and improve it soon.

6/10 Okay

Will

Liked: Cleanliness
Disliked: Property conditions & facilities
Just a budget hotel masquerading as a 4 star. In a remote location, no on site amenities. Just a convenience store a couple of doors away.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

6/10 Okay

Lim

Stayed 1 night in Oct 2022

4/10 Poor

Rafidi

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Salahuddin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suasana kg.
Sederhana. Agak jauh dari bandar. Suasana kampung
Stayed 1 night in Jul 2019