Mountain View Hotels, Martinez

"The entire hotel smelled like cigarette smoke, and felt off from the very beginning. Online the place looked very promising and though the lobby looked out dated I had held out hopes for the rest of the amenities. Getting in the elevator you are immediately greeted with the smell of marijuana and once you're dropped off on your floor you're met with hallway bathrooms, beat up walls and doors, and once again the incredibly overpowering smell of smoke. In our room the bathroom counters had not been cleaned, there were dirty towels on our floors and spots on our blankets. Confident that there was no way our sheets could be clean or that i could continue to stay for the night i attempted to call down to the front desk to see what could be done only to find out that the phone actually had no cords at all. They were able to refund me for the two other nights i was not going to stay but would not compensate for the night i checked in for, though I was in the building less than 20 minutes. "

" Checked in my restroom had pee all over the toilet like the maid didn't even bother, there was no breakfast, paid for parking thru Expedia but it was not honored at the site, and no breakfast"

"Easy highway access"

" Clean room, easy checkin. attentive staff"

"Beautiful Hotel, but I was put in the older wing. Had to go down, then walk the take another elevator to my room which was fine, but the main light took 30 sec to turn on when entering. For an expensive hotel, that was not fun stumbling around trying find another switch to work"

"Friendly "

"Nice clean room "

"Needs improvement "

"As someone who has managed a hotel before I always walk into our reserved room and disinfect everything we will be touching and I take the comforter off the beds and pillows because those do not get changed after each us unless stained. We bring our own pillows and blankets. When doing my own inspection I found blood on the sheets. We told front desk and she changed our room. The halls and elevator were dirty. This would not be the best Embassy we’ve stayed at. Staff was wonderful, breakfast was grate, happy hour was great. No compensation or apology from management was made before or after our stay for the inconvenience. "