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"The main issue with this hotel is the NOISY elevator. I shared a room with my brother and nephew. We did not sleep good at all. We heard the elevator all night. I am not sure if the elevator is just old and wore out or if the cables need greasing or what. It is very disruptive. They have two elevators but one didn't work and was out of order. From other reviews - this issue may have been around for a while. As a note - we were in room 502. I am assuming all rooms near this elevator can hear the noise. Room 501 definitely can because it's closer than we were. This would probably include rooms 101, 102 and all other series to the 14th floor. The hotel is very nice and very clean. It is unique and has a very "boutique" feeling. I would have rated all 5's if not for the elevator noise. "

"Didnt use services. "

"Everything was decent. Don’t understand why you have to pay for parking while staying there"

"Room was fine - dinner staff was very friendly - breakfast staff was very rude. Barely made eye contact with us, we had to find our own silverware had to ask the front desk for our breakfast vouchers - just overall a terrible experience we will not be going back "

"Staff was accommodating. Noisy room from air conditioner. Shower nozzle was mounted too low. "

"The people at the hotel were so incredible. I asked one morning about whether the water in the room was complementary or if we had to pay. I think it was the manager of the hotel, not only told me it was complementary, but he went and got me more water. I was really disappointed though, because the pool was not working, and I had no idea when we booked the hotel. "

"There was a tick in the bed and the toilet wouldn’t flush! They offered a $50 rebate! Not acceptable."

"Very disappointed with our stay. The receptionist was on a phone call while checking us in, and we had to wait for him to finish. This felt unprofessional and not respectful of customers’ time. We booked a King Suite, expecting a comfortable and clean stay after a long road trip, but the room had multiple issues. We found bugs in the room (we caught 8 of them) and noticed stains on the couch, towels, and even the wall. Cleanliness should be the most basic standard, especially for guests staying even just one night. After such a long drive, we were hoping to rest and relax, but this experience felt more like a punishment than a break. Management should focus more on staff training and maintaining proper cleanliness standards to ensure guests feel comfortable and respected."

"I have zero complaints. The room and hotel were clean, the check in staff was very helpful and cheerful."