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"I enjoyed the hotel. Experienced a couple issues due to lack of employees. Not due to the staff that was present, they were very helpful. I will stay again."

"Very tired, shabby and in need of upgrade ... which they are working on. I read on reviews 'nice views', which i couldn't see through the dirty windows. 'Restaurant on premises' was closed due to renos so we had to go down the windy mountain road into town for dinner and breakfast (The Town Tavern in Banner Elk was excellent). Carpet desperately needs changing. What they could clean they did ... clean comfy bed (but a Murphy bed? how do you clean behind that? You don't! ). New shower curtain ... thank you. Shower head is awf. Linens clean. My suggestion, wait until renos are done and then give it a try ... there's potential"

"The First Lady I spoke to was super rude and I wanted to change hotels I stayed and the next lady was great. "

"Great stay! Super clean and comfortable. Location was perfect!"

"This stay was amazing. The staff was always helpful, I stayed for 5 nights and the room felt like home away from home."

"This hotel really needs to be updated. It is very old. Wow it is trying to compete and charging up-to-date pricing. The pool was nice, but in every other aspect of the hotel, it is very antiquated. The breakfast staff was very rude as people were coming in to eat breakfast and they were continually taking things out. The breakfast also should be beyond 930 you do not have to check out until 11. The desk receptionist was very nice. Anita Wood."

"The room we initially checked into had a broke door that could be opened by simply pushing the door. But Sky , the woman working the front desk immediately switched our rooms and all was fine! Great customer service by the way!"

"The staff are exceptionally nice! As for my room, I got a hottub room and even tho it was nice when I walked in the trash cans were sitting on the desk and there is no where and I mean no where to put your clothes, no even a wrack in the closet to hang them"

"Very clean hotel and the staff is very friendly. They have four electric car charging stations in the back parking lot that work perfectly and give off 7 kW. Free to use as long as you're staying at the hotel."