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Reviews of Fiesta Inn Express Monterrey Centro

3 out of 5
Fiesta Inn Express Monterrey Centro
Hidalgo 363, Col. Centro, Monterrey, NL

Reviews

8.8

Excellent

Rating 10 - Excellent. 612 out of 1003 reviews" "
Rating 8 - Good. 239 out of 1003 reviews" "
Rating 6 - Okay. 78 out of 1003 reviews" "
Rating 4 - Poor. 38 out of 1003 reviews" "
Rating 2 - Terrible. 36 out of 1003 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Magdalena Peña

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Mi habitación estaba demasiado sucia sobre todo los pisos y superficies
Stayed 1 night in May 2024

10/10 Excellent

Marisela

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024

4/10 Poor

nora elia

Business traveller, Travelled with partner
Disliked: Staff & service
Se me quedo por error una bolsa de piel que compre, llame a los dos dias, por que me tarde en llegar a mi casa, y cuando le dije a la persona que me contesto después de casi 20 minutos de intentar por teléfono, ME CUELGA! Ya no volví a marcar, por que en realidad me sentí muy ofendida. Por otra parte el desayuno, el personal un tanto “exigente”me dice el primer día,: NO TENEMOS SERVICIO DE MESEROS, cuando yo había visto que habían recogido otra mesa cercana, no comenté nada, y recogí mi servicio, pero no me parecieron los modos. De ahí en fuera, recepción, limpieza etc bien.
Stayed 2 nights in Apr 2024

8/10 Good

Noel

Liked: Cleanliness
Pequeñas fallas de diseño en el lavabo la llave esta muy corta y derramaba agua a la superficie del mueble, el sardinel de la regadera tiene muy poca inclinación y permitía el escurrimiento de agua hacia el exterior
Stayed 3 nights in Apr 2024

8/10 Good

ANGEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. It is located in convenient area, 15 minutes walking distance from Macroplaza. Buen hotel. Esta bien ubicado, a 15 minutos caminando de la Macroplaza.
Stayed 3 nights in Apr 2024

6/10 Okay

Cj

Stayed 1 night in Jul 2023

10/10 Excellent

Charles

Stayed 4 nights in Mar 2024

10/10 Excellent

Dante

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

2/10 Terrible

ALEJANDRO

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No tienen agua caliente en el baño, y al hacercelo saber al personal responden que en efecto no tienen agua caliente y que no pueden hacer nada
Stayed 1 night in Jan 2024

8/10 Good

Manoj Kumar, Leon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Graciela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel and good place, walking distance to food
Stayed 2 nights in Dec 2023

10/10 Excellent

Adriana, Lilburn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Monica

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Victor

Stayed 1 night in Dec 2023

2/10 Terrible

CHEEHOON

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Me cobraron a un precio que no estaba acordado al reserva en la aplicación y fue mucho mas cara al pagar en el establecimiento y no justificaron el cambio de precio.
Stayed 1 night in Dec 2023

6/10 Okay

Bonnie

Liked: Room comfort
Ok hotel to stay for a few days.
Good location, able to walk to all of the tourist attractions. Pros of hotel, bed was comfortable, breakfast included was adequate, internet was good. Lots of place to eat near by. The location is safe and we were comfortable walking during the day and night. Cons - Bathroom shower had mould and needed a good cleaning around the base. Housekeeping did not show up until after 4:30pm each day. The microwave in the breakfast area was dirty and was not cleaned daily.
Stayed 4 nights in Dec 2023

2/10 Terrible

Mireya

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
2023Luztopia Stay
The room was fairly clean beds are not comfortable, breakfast was not good wverything is too crowd inside and parking was not include...
Stayed 1 night in Dec 2023

10/10 Excellent

Anette

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and easy to get in and out
Stayed 3 nights in Nov 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
While the immediate neighborhood is not super inspiring, this hotel is well-located for various activities in the central downtown district. Staff were very helpful and the hotel was clean, quiet and restful. The breakfast options were good, including lots of fresh fruit and fruit juice. I was pleasantly surprised by the stunning views of the steep peaks outside of town from my sixth-floor hotel room. That was a nice bonus. At least when the Monterrey air was clear (which is not always the case!)
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien, pero tal vez hacer un poco mejor la limpieza de la habitación, como los pisos, la boquilla del grifo, las mesas de noche... y agregar un switch para apagar la luz de toda la habitación desde la cama.
Stayed 3 nights in Nov 2023

8/10 Good

Josiel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good stay and nice staff
Stayed 2 nights in Oct 2023

8/10 Good

Roberto

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Functional
Stayed 1 night in Oct 2023

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
All day trafic area
Stayed 1 night in Oct 2023

2/10 Terrible

Cesar

Travelled with family and small children
Liked: Cleanliness
No hot running water. Prepaid for king size bed. And was giving 2 full size beds.
Stayed 1 night in Oct 2023

10/10 Excellent

Guillermo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great reception from the employees.
Stayed 1 night in Oct 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

IRIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff. Very clean.
Stayed 2 nights in Sep 2023

10/10 Excellent

ARMANDO

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent staff!!! Pay attention on any details to make sure you are welcome comfortably
Stayed 2 nights in Sep 2023
Response from KM on 14 Sept 2023
We are glad to read your comments, we hope you back soon.

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was delicious, room was pretty quiet, and clean. I didn’t like the size of the bathroom, but that is pretty minor.
Stayed 2 nights in Sep 2023
Response from KM on 14 Sept 2023
We are glad to read your comments, hope you back soon

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the CAS to be able to make all the things that I want to do.
Stayed 2 nights in Sep 2023

8/10 Good

Byanca

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was kind and helpful, loved how they provided irregular toiletries. By the elevator there was fresh coffee, water and cookies for guest. I just wished the rooms were cleaner, there was a collection of dust in random areas of the room.
Stayed 3 nights in Aug 2023
Response from Gente General on 1 Sept 2023
Estimado ByancaReciba nuestras sinceras disculpas por los inconvenientes que tuvo en su reciente estancia en Fiesta Inn Express Monterrey Centro. Le agradezco mucho su retroalimentación ya que nos ayudará a trabajar de inmediato para realizar las correcciones en nuestro servicio. Personalmente estaré dando seguimiento a cada uno de los puntos descritos y así mejorar la calidad de nuestro servicio. Nos encontramos a sus órdenes y con gusto estaremos esperando su pronto regreso por nuestra casa. Cordialmente

10/10 Excellent

Clinton, Fort Worth

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Property was ok, surrounding areas was not clean
Stayed 3 nights in Aug 2023
Response from Gerente General on 1 Sept 2023
Estimado Clinton Agradecemos su preferencia por hospedarse en nuestro Hotel y nos complace haber cumplido con sus expectativas con nuestro servicio. Nos encontramos a sus órdenes esperando su pronto regreso por nuestra casa. Cordialmente

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from KM on 9 Aug 2023
Muchas gracias por su preferencia, nos alegra saber que tuvo una estancia agradable, esperamos vuelva pronto

10/10 Excellent

jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 1 night in Aug 2023
Response from Gerente General on 1 Sept 2023
Estimado Jesse Agradecemos su preferencia por hospedarse en nuestro Hotel y nos complace haber cumplido con sus expectativas con nuestro servicio. Nos encontramos a sus órdenes esperando su pronto regreso por nuestra casa. Cordialmente

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, the location is the best, righr in the center of Monterrey. The bed was very comfortable, clean. the reception had very nice and helpful people. the breakfast was good too. overall i like it a lot. I'll be back soon.
Stayed 5 nights in Jul 2023
Response from KM on 8 Aug 2023
Thanks for your comments, we really appreciate it. Hope you'll be back soon. Regards,

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from KM on 16 May 2023
Muchas gracias por su preferencia, esperamos tenerle en casa pronto nuevamente

4/10 Poor

Rock

Stayed 1 night in Apr 2023
Response from KM on 24 May 2023
Muchas gracias por su preferencia. Lo esperamos pronto

10/10 Excellent

IRIS

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very clean.
Stayed 2 nights in Apr 2023
Response from KM on 24 May 2023
Thanks for your comment. We hope you back to our hotel soon.

10/10 Excellent

Gaem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención del staff
Stayed 2 nights in Mar 2023
Response from KM on 6 Jun 2023
Muchas gracias por su preferencia

10/10 Excellent

Sandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Kind people, room is nig and clean.
Stayed 2 nights in Feb 2023

6/10 Okay

Gabriel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just trying another dowtown hotel for next visit
Great service. Location is close and walk distance for various points of interest in the city. Breakfast was good for price included with stay, great view. Only thing was splashguard on shower door not letting door to close properly and quiet but it was a minor issue.
Stayed 1 night in Feb 2023

10/10 Excellent

Virginia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2023

10/10 Excellent

JAUME

Stayed 1 night in Jan 2023

4/10 Poor

crescenciano

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Disappointed 😒 I expected a better hotel but the only good thing was the breakfast

8/10 Good

Jorge

8/10 Good

Maria

10/10 Excellent

MJuliette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel para hospedarse tanto en plan familiar, como de negocios por la cercanía de todas las atracciones y lugares turísticos, además de muy céntrico. Excelente servicio y en general el hotel limpio y bastante confortable.