Montecito Heights Hotels, Napa

"I’ve stayed here several times. The rooms are always clean. The staff is very friendly. Nice to have a free breakfast. "

"Clean room and very friendly staff. Good parking."

"Taylor and Jordan were excellent and made our stay memorable. The bar with views over the golf course is great and we really enjoyed our evenings there. Unfortunately we were not told about the closure of the spa, pool and main restaurant before arrival. We were initially compensated for this when raised, however later found out another couple had been compensated more for the same complaint. This was rectified, but I feel we shouldn’t have had to ask. "

"Not ce property and courteous stafd"

"Very friendly staff."

"Great cozy spot and very nice breakfast!"

"Food and drinks are great! Staff is amazing, especially Vanessa, Food and Beverage Manager. It is time for refresh in the rooms. "

"MY RM WAS ABSOLUTELY DIRTY. COBB WEBS HANGING FROM THE CEILING FELL ON ME WHEN IN BED. THE FIRE ALARM ON THE CEILING WAS TAPED WITH A BLUE TAPE AND IT HAD COME LOOSE AND PART OF THE DEVICE WAS DANGLING; BUT THE 2 MOST DISTURBING THINGS ARE THAT I FOUND DRY BLOOD ON THE COMFORTER ON THE BED I WAS SLEEPING IN AND THE COMFORTER HAD BEEN FLIPPED TO HIDE THE BLOOD. I NOW ALSO KNOW THAT THIS PLACE HAS A HISTORY OF "BED BUGS!!!" WAS THE BLOOD ON MY COMFORTER FROM BED BUGS THAT HAD FED ON SOME OTHER GUEST???? I COMPLAINED, AND WAS MOVED BY THE "SECURITY GUARD" TO A 2ND RM THAT HAD "NO" HEATER, AND IT WAS A COLD NIGHT. AM I A SUSPCIOUS PERSON THAT NEEDS A SECURITY ESCORT....WHERE WAS THE MANAGER??!! THE MANAGER MADE ABSOLUTELY NO EFFORT TO REACHOUT TO ME THAT NIGHT NOR THE NEXT MORNING B4 I CANCELED AND LEFT. NO EFFORT TO EXPRESS HIS APOLOGIES OR TO EVEN GIVE ANY EXPLANATION... HE HID LIKE A COWARD. I USED EXPEDIA BECAUSE IT IS/WAS A TRUSTED NAME IN THE BUSINESS; BUT BE AWARE!!! DO YOUR RESEARCH ABOUT THESE HOTELS... CALL THEM DIRECTLY IF POSSIBLE.... GET THE NAME OF THE MANGER AND THEIR HRS OF AVAILABILITY. I CANCELED MY RESERVATION AND LEFT.... AND ABSOLUTELY NEVER TO RETURN.... GUEST BE WARE. A LESSON LEARNED AND 1 PERSONS EXPERIENCE."

"Broken frig in room and fire alarm in room went off for no reason "