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Reviews of ACHAT Hotel Monschau

4 out of 5
ACHAT Hotel Monschau
Laufenstraße 82, Monschau, NW

Reviews

8.0

Very good

Rating 10 - Excellent. 54 out of 220 reviews" "
Rating 8 - Good. 108 out of 220 reviews" "
Rating 6 - Okay. 43 out of 220 reviews" "
Rating 4 - Poor. 14 out of 220 reviews" "
Rating 2 - Terrible. 1 out of 220 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Sarah

Travelled with group
Disliked: Cleanliness
A very no frills room in need of a good cleaning and some updating. The elevator wasnt working, which seems to be a common occurance according to reviews. We stayed on the 5th floor, which was a bit of a trek with luggage. The location was convenient if taking transit, just a couple mins from the stop, and a short walk to the town centre. The bed was comfortable. Breakfast was pretty good.
Stayed 1 night in Apr 2024
Response from Team Monschau on 15 Apr 2024
Dear Sarah,Thank you for choosing our ACHAT Hotel Monschau and the time to rate us online.We appreciate your positive feedback. The well-being of our guests is very important and your feedback is very valuable for us. Thank you very much.We would be happy to welcome you again at our property. Kind regards, your ACHAT Hotel Monschau Team

6/10 Okay

Radulescu

Stayed 1 night in Dec 2023

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a large standard hotel in a fabulous position to explore Monschau and the surrounding area. Car park is a huge bonus. Our room was on the 5th floor. A reasonable size, clean, quiet and comfortable. Breakfast was good. Staff were helpful and friendly. Would return if in the area.
Stayed 1 night in Sep 2023
Response from Team Achat Monschau on 27 Sept 2023
Dear Wendy,We are very happy that we were able to welcome you at ACHAT Hotel Monschau! Thank you very much for taking the time and rating us online! Guest satisfaction is our top priority. Your positive feedback is very valuable. We hope, you had a safe trip home and would be happy to welcome you again!Kind regards, your ACHAT Hotel Monschau Team

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and good value.
Friendly, helpful staff. Good sized, comfortable room, really good value for money. Only one complaint - could have done with coffee/tea making facilities in the room
Stayed 2 nights in Jul 2023
Response from Team Achat Monschau on 12 Aug 2023
Dear Patricia,We are very happy that we were able to welcome you at ACHAT Hotel Monschau! Thank you very much for taking the time and rating us online! Guest satisfaction is our top priority. Your positive feedback is very valuable. We hope, you had a safe trip home and would be happy to welcome you again!Kind regards, your ACHAT Hotel Monschau Team

6/10 Okay

Stuart

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Not enough staff
Queued 30 minutes for check in and expect a long wait for any typ of bar service, due to them only having 1 staff member that covers reception and the bar! Breakfast wasnt much better as again only 2 staff members running the whole of the breakfast for the entire hotel! The breakfast selection though was very good and a lot to choose from. The little staff members they did have were friendly and helpful though. The rooms were tiny and cramped and very hot due to no aircon We were on the 6th floor and the only lift they had was broken and unable to use, so humping a heavy suitcase up 6 flights of stairs was fun. A few other guests said that the staff memebers were seen still using the lift.
Stayed 1 night in Aug 2022

8/10 Good

Jos

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
a nice and good hotel in a nice environment
Stayed 1 night in May 2022

8/10 Good

Mun Keong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant stay
Stayed 1 night in Nov 2021

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved Michel & Friends, Monschau
A great find and a delightful stay, we really could not fault it. Excellent breakfast. Good swimming pool. Only a short walk down into old Monschau.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff, beautiful city.
Stayed 1 night in Jun 2021
Response from Michel & Friends Hotel Monschau on 12 Aug 2021
Dear Guests, thank you for taking the time to share your comments with other visitos of Expedia. Guest feedback is something that is extremely valuable to us. Hope to welcome you again very soon in Michel & Friends Hotel Monschau. Best Regards Michel & Friends Hotel Monschau

8/10 Good

Veerle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All fine, service, good location near to the city
Stayed 2 nights in Sep 2020

4/10 Poor

Verified traveller

Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020

8/10 Good

sn, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Great location. Quiet. Adequate parking.
Stayed 3 nights in Feb 2020

8/10 Good

Bonnie

Liked: Cleanliness, property conditions & facilities, room comfort
Good Stay But Bring Your Own Pillows
Room was spacious for standard double to include two sitting chairs. Furniture minimalistic with ok comfort. Might have well been no pillows for what pillows there were. Bathroom was nice and roomy. Room rug old but whole room was very clean. Check-in was quite slow. First could not find reservation because of name spelling even though we spelled out name. Then they were going to re-charge for room although we had prepaid. While none of this caused issue obtaining room just made process slow after having to wait a while to even check-in. But location is good, easy walk to town and Senfmule, which is why we came. Stayed one night and ate in town so did not try hotel restaurant which was a dinner buffet for 19 euros with limited choice. Wifi strong enough to stream, not through VPN. Dogs allowed which will be a bonus for us for next time. Parking available in front of hotel for 7 euros per night. It is very tight. Worked for us for short stay.
Stayed 1 night in Jan 2020

6/10 Okay

Robert

Business traveller
Liked: Cleanliness
Not as good as it once was
I have been staying here fairly regularly since 2009, and the standards have certainly dropped. Insufficient parking, check in can take time, lift is not working, bar is closed until 8pm, you have only buffet dinner which you need to book in advance, WiFi is too slow for working via VPN, no longer any bottled water in room..... Positives? Breakfast is good. It is a shame, I used to really like this hotel, but now it is a shadow of its former self.
Stayed 1 night in Nov 2019

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Nicholas

Disliked: Property conditions & facilities
So so
WiFi was so so, room was so so, really everything was only ok except for the town which is beautiful.
Stayed 1 night in Jul 2019

10/10 Excellent

Darren P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

6/10 Okay

Ray, Reading, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for old town
On arrival in mid afternoon all the parking was occupied. However, there was many (chargeable) spaces on the roadside. Hotel is large with some coach parties. Busy. Room was excellent. Dinner was a buffet (ca Eur 24). The ambience of the huge dining hall reminded me of a school canteen - but with smart table cloths. Good choice of food but some cold. Food appears to be prepared in large batches and remains on offer until all gone. Inevitably, food goes cold and/or degrades in quality. Not helped by only having unheated plates available. Very slow bar service at outside tables. Waited 15mins+ to be served then gave up.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very pretty town. Room and bathroom very clean but bed had plastic covers under sheets which made me hot. Duvet seemed damp.
Stayed 1 night in Jun 2018

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

10/10 Excellent

Raquele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved This Place
Went for the Christmas market. It was within walking distance. There is a lobby bar and there was a DJ. Every night there was a lot of people down at the bar partying it up! Very nice atmosphere. We also really like the pool, sauna, tanning bed available for the hotel guests.
Stayed 2 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Charles, Cleveland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Under the Castle
Very cool Eurpoean hotel in a very neat Old German town. Nestled in a valley overlooked by a castle. I only wish I had more time to explore. Only downside was the waiters and bartenders did not seem to care much, buffet food never replenished for two hours. Bartender only seemed to want to go home.

6/10 Okay

khazar

Liked: Cleanliness

6/10 Okay

Robert, Sandbach

Liked: Cleanliness, staff & service
Calm and Comfortable hotel
Stopped by for a two day business trip, hotel is in a lovely small picturesque town and general feel of the hotel is calm, reflecting its more rural location. Room was comfortable, although I don't like the pillows on the beds this may just be personal taste. WiFi was strong, which was a good job as the TV is limited (unless you want to pay for Movies). Bar and food were good, particularly enjoyed the 'Jaeger Schnitzel' and local beer. Breakfast buffet was excellent.

8/10 Good

Alan, Chelmsford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Thoroughly recommended as a base for going to Spa race track or exploring the Ardennes. Enjoyed the swimming pool and Sauna.

8/10 Good

hayjoe, north wales uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a short break
We stayed for two days on our tour of Germany, Monschau is a beautiful old town to visit the hotel situated about 5 to 10 minute walk from the town centre .Our room at the hotel was in the new block and was similar to what you find in a Holiday Inn , the staff were very accommodating in every way the breakfast was one of the best we have had we did not have a evening meal at the but tried one of the many quaint restaurants in the town

6/10 Okay

LaL, Ascot, UK

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Average hotel in a beautiful village
We stayed at this hotel for our weekend at the Belgium grand prix. The hotel was pretty average. The location is great for the grand prix, an easy 40 min drive away from Spa and the village of Monshau is stunning. The breakfast was very good. The hotel staff weren't very friendly though and there was no wifi in our room.

6/10 Okay

paul, cyprus

Liked: Cleanliness, staff & service
Slightly dated but good enough.
A nice hotel in a stunning area. The hotel is a European 4* but would probably rate as a 3* in Britain. The reception staff were limited in their customer services training but the restaurant, bar staff and cleaners more than make up for any of the front counter short comings.

8/10 Good

Doug, Staffordshire, England

Liked: Staff & service
Summer 2014
Monschau is a beautiful town, the countryside is beautiful and everything is clean and tidy with friendly locals and welcoming cafes.

10/10 Excellent

Andy, Essex England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
45 minute drive to the Spa Grand Prix race track
Excellent Hotel, very good breakfast, very good value for money in a lovely location, area full of character, good selection of eating places in the small picturesque town

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Ok hotel catering for volume custom. Close to town
Hotel staff were helpful as required. Hotel cares for mass market and as such ticks a lot of boxes, just don't expect personal service.

8/10 Good

B and J, Hampshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem of a town in the Eifel region of Germany
Arrived later than expected due to hold ups on Belgian motorways and a road closure from Eupen to Monschau. The requested car space by hotel (one passenger incapacitated) no longer available so had to park in adjacent parking area which had free parking overnight until 10am. Luckily able to unload baggage in the road close to hotel. Receptionist friendly, lift to room, rear facing room a little dowdy as it faced a steep bank with lots of vegetation. Dinner was buffet style but extensive as was breakfast next day. Well positioned just outside the historic town centre but difficult to locate from outskirts as most of the town centre's roads are out of bounds to cars during the main part of the day. The directions to the hotel on the website do not make that clear nor are there obvious signs on which road to take on the outskirts to access specific hotels.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very pleasant time apart from the dreadful pillows in room 422

8/10 Good

BLUE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FURTHUR AWAY
THE HOTEL WAS A LITTLE FURTHER AWAY FROM THE LOCATION WE WERE VISITING THAN ORIGINALLY EXPECTED. TEA & COFFEE FACILITIES IN THE ROOMS WOULD'VE BEEN REALLY WELCOME AS WE HAD VERY EARLY STARTS..! WOULD STAY AGAIN.

8/10 Good

Ged

Liked: Cleanliness, staff & service, property conditions & facilities
Solid hotel in a great location
Loved monschau and have absolutely no complaints about the hotel. Beautiful buffet breakfast in the morning was a real treat

8/10 Good

C Kingston

Liked: Cleanliness, staff & service, property conditions & facilities
Ideal hotel for the Eifel
Great hotel with good facilities. Excellent breakfast and adequate buffet for evening meal. Sadly no ironing board or tea and coffee making facilities in the room.

8/10 Good

Veronica, Oxford UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Monschau
+ We arrived quite late one evening and had a meal in the bar which was good value and very well cooked and served till 9pm which was really useful as most of the restaurants in Monschau seemed to shut at 8ish at this time of year ! Our room was bright, clean and cheerful. The free breakfast was delicious and I ate far too much ! The staff were helpful and pleasant. Overall Monschau is fascinating and there are some lovely walks around. - I'd hoped for a swim before dinner one evening but the pool was unavailable because of two hours of swimming lessons. I wish they'd mentioned this as I could have been more flexible had I known. Parking could have been a problem as we arrived late and I feel it should be included in the price. It was quite difficult to find.

10/10 Excellent

Cookie, Oxfordshire, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will return
We used this as a one night stopover whilst travelling back to England but really wish we could have stayed for a couple of days. The hotel was clean, comfortable and in a lovely little town that we will at some point go back to explore. The hotel is large with many facilities and is in a nature park so the surroundings are green and leafy and tranquil. Considering this is a four star hotel I found the rates very reasonable. The staff were lovely and very welcoming and the room was clean and comfortable. As the hotel is very large and is used for conferences there is not always enough space in the car park but there is metered parking on the road outside the hotel. The breakfasts are fantastic, more of less everything you could want in the way of food or drink for breakfast. All in all I would have no hesitation in recommending this hotel, it is a hidden gem and I hope to go back there again in the near future.

8/10 Good

Brian, Colwyn Bay Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Prix base
Quiet, comfortable, good range of buffet style food. Friendly staff. reasonable prices -a good base for us to travel daily to the Belgian Grand Prix. Enjoyed the stay Only moan car park too small.

8/10 Good

Ciara, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carat Hotel Monschau
We stayed at this hotel as it was in a good location for the Belgian Grand Prix. The rooms were clean and the beds comfortable. The staff were efficient and friendly. There was great choice at the breakfast buffet.The food in the bar was of good quality and the staff there were excellent. The hotel is in an excellent location to explore the beautiful village of Monschau. The car park was quite small for the number of guests staying and on one of the evenings we had to park in a public carpark. Also the wi-fi in the lobby is a ridiculous price but this seems quite common in German hotels. Overall we had a great stay and would definately stay again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sandr, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carat, what a diamond
Stayed at this hotel for 5 nights, came over on motorbikes. What a wonderful find, the hotel was only 5 mins walk from the town centre, the staff were friendly and more than helpful. Each day they displayed the local weather which was very handy. Breakfast buffett pletniful with good selection. Rooms very clean and comfortable. Swimming pool very clean, and warm The town was amazing,set in a valley with a castle overlooking the town, lots of little streets to explore, worth taking train trip around the town. Plenty of cafes and resturants to eat in. Only down side was that very lttle is translated into English, take your phrase book. Have found out they hold a Chritmas market, I will be returning to do that . loved the peace and quiet

10/10 Excellent

Mike, Bristol Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CARAT - Das Vitalhotel Monschau
Highly recommended, a really nice hotel, very clean and comfortable. Nice pool and sauna, and English breakfast. All round very good.

8/10 Good

Marcel

Travelled with partner
Liked: Cleanliness, staff & service
Goed hotel. Konden eerder op de kamer zonder extra kosten. Alleen veel lawaai van de airco en de koelkast op de kamer. Airco begon om 04:30 een hard tikkend geluid te maken. Personeel erg vriendelijk en de kamers schoon.
Stayed 1 night in May 2024

8/10 Good

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Team Monschau on 15 Apr 2024
LieberMario, wir freuen uns sehr, dass wir Sie in unserem ACHAT Hotel Monschau begrüßen durften! Herzlichen Dank, dass Sie sich die Zeit für eine Rückmeldung genommen haben und uns so positiv bewertet haben! Die Gästezufriedenheit steht für uns an erster Stelle. Wir würden uns freuen, wenn wir Sie bald wieder einmal in unserem Haus begrüßen können. Herzliche Grüße, Ihr Team vom ACHAT Hotel Monschau

8/10 Good

Peter

Liked: Staff & service
Check-in war OK, Lift außer Betrieb unser Zimmer war in der fünften Etage. Großzügig wurde uns dann die Parkgebühr erlassen für einen total überfüllten Parkplatz auf dem Mann sowieso nicht zum Parken kam. Hundefreundlich heißt nicht in gänze das Hunde auch überall willkommen sind, wie z.B. im Restaurant. Ansonsten für einen Kurztrip ok.
Stayed 1 night in Apr 2024
Response from Team Monschau on 15 Apr 2024
Lieber Peter, wir freuen uns sehr, dass wir Sie in unserem ACHAT Hotel Monschau begrüßen durften! Herzlichen Dank, dass Sie sich die Zeit für eine Rückmeldung genommen haben und uns so positiv bewertet haben! Die Gästezufriedenheit steht für uns an erster Stelle. Hunde dürfen wir leider im Restaurant nicht erlauben aufgrund der Lage der offenen Buffets.Wir würden uns freuen, wenn wir Sie bald wieder einmal in unserem Haus begrüßen können. Herzliche Grüße, Ihr Team vom ACHAT Hotel Monschau