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"The room was clean and the bed was incredibly comfortable. It was safe although near a busy intersection so rather noisy. The staff were sweet, courteous and genuine. I recommend the hotel heartily though it is not a luxurious or expensive sort of hotel. It’s SAFE for a solo traveler. "

"Beautiful property with great hosts!"

"This hotel was extremely clean with a great room setup. Located central to downtown Tyler with plenty to do within walking distance."

"I stayed here for two nights and unfortunately had a very poor experience from start to finish. Upon arrival, check-in took about 30 minutes because their entire system went down. To make matters worse, the lobby and hallways had no working air conditioning, which made the wait extremely uncomfortable. The room itself was in unacceptable condition. The bathroom tub was peeling and had visible mold, which is a serious cleanliness concern. The toilet was oddly installed sideways, making it awkward to use. The floors throughout the room were filthy and clearly had not been cleaned properly. The air conditioner in the room was also an issue—it made a loud roaring noise every time it turned on, making it difficult to relax or sleep. I reported these problems and was told that a maintenance person was on site, but no one ever came to address any of the issues during my entire stay. Overall, this was a very disappointing experience. Basic cleanliness, maintenance, and guest comfort were all lacking. I would not recommend staying here."

"The rooms were nice, beds were comfortable, great breakfast, etc..."

"While not bad could use softer beds overall not a bad stay and other issue was staff chit chatting in front of coffee when was waiting for coffee "

"Not as new as photos made it look - at all. This is an old motel. Also, not as large as pictures. Overall, pretty run down for the Best Western name. Not what I expected from Best Western - the reason I trusted it. More in line with an outdated Super 8. The only part I would give 5 star is the back lit vanity mirror which was spotless too. Tub had no traction and was super slick. Shower curtain was white and a little dingy. Bedding was white and looked old and dingy. The pillows on the king bed were about 12" square (2 per person). King beds need king pillows - or at least 4 standard minimum. These tiny pillows were crazy. Roll over, and you fall off the pillow. Door had an old rusted chain security lock. Carpet was blue and hid the dirt but had a dirty "feel" to it. No "do not disturb" sign. I noticed one person had put a home-made sticker on their door for that. Outside: 2-story "motel". Concrete cracked and stained. Everything needs a good pressure wash and things in general need an update that just paint won't fix. Paid $350 per night for a normally $80 room (about what its worth) because of special event weekend every month they jack up the prices. At check-in, although friendly, they said if you want more towels, etc. you have to come get them because "we are short staffed"."

"The room was clean and the air conditioner worked great!"

"I ran out of toiletries and front office clerk whom was not allowed by motel owner to leave the office by night brought me the necessary product. I’d like to commend this young man for going out of his way. Thank you sir. "