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"Clean room and always a great buffet. "

"Steps to the house need replacing and not enough lighting on the pathway to the house"

"The staff were outstanding. They were very attentive and focused on the guests, anticipating what wse needed."

"Dog friendly inn with onsen hot mineral bath in mountain resort area. Riding available nearby for horseback enthusiasts. Very good attached restaurant. "

"Awesome onsen facility and hotel meals! "

"Staff only speaks Japanese with minimal English. Thus, please ensure you've made all reservations correctly and properly online if you can't speak or understand Japanese."

"onsen, view in dining area and monorail. Personel extraordinarily competent"

"If you're looking for an onsen experience this is the place! We were welcomed as we drove up the windy mountain road to the hotel. The check in experience was calm and efficient. Dinner, breakfast and private bath times chosen. The baths are wonderfull, overlooking the river and with views down the forested valley. Dinner and breakfast were amazing, although our kids sadly didn't feel adventurous enough. It was a truly magical experience on our first trip to Japan."

"We stayed for one night. The staff provided excellent service, although they don't speak English well. The room was spacious and clean. There is a kitchen and washing machine with dryer, which are suitable for long stays. 30 mins drive from Karuizawa Station. In winter, the road becomes slippery due to snow and ice, so drive carefully."