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"Great customer service the young lady and the gentleman was very polite I didn't know too much about the place and they didn't have a problem explaining without getting mad plus it was very clean I really like that"

"Loved this lively, charming hotel in the Arts District of Richmond "

"What can i say front desk team is great they greet u with a hello welcome back enjoy your stay our room is clean its pet friendly we luv it here "

"There was no one initially at the desk when we got there, had to wait about 10 minutes. The person had left the premises with no one for back up. When we got to the room - the Television didn't work, the bathroom door worked but was basically broken, the toilet paper dispenser was broken, and the place just seemed to be....old. Bed was comfy though."

"Great friendly professional staff. Worth a visit."

"Clean and comfortable rooms and a great location. Staff was courteous and helpful, too. "

"Valet was awesome. Staff friendly and room was very clean"

"Very nice rooms / hallways / common areas; only one of 3 elevators was working and even that was slow - these things happen but those elevators need renovation. Great location. "

"Helpful staff. Great location. Well appointed room. "