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" My mother booked a room for me after a long day of meetings and had to be up early in the morning for another long day. i live over an hour away and staying closer cut down my travel time immensely! So I go to check in and the hotel attendant at the front desk tells me that I can’t use a chime or Cash App card for incidentals! And that was the only cards I had on me. Then I was told that they could not cancel the reservation and that we needed to call Hotels.com to cancel and if the website was not updated with the information about the cards it was not the Westins responsibility to cancel or refund back to my mother. I was crushed to say the least because I love the Westin and have stayed there plenty of times and never ran into this problem. I understand that there may be issues when trying to refund the money back to chime, but nothing was said at the time of booking. So I ended up staying at a hotel up the street. So word to the wise…DON’T try to use your chime/cash app card for incidentals!!"

"Hot rooms "

"Clean room. "

"Friendly staff, clean rooms, close to airport and lots of restaurants close by. Nice pool. Reasonably priced and includes continental breakfast. "

"Solid stay"

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"Our experience at Splash Universe was extremely disappointing. The cleanliness alone was unacceptable—dirty bathroom areas, stained bedding, a microwave covered in food residue, and debris throughout the room. The pool area also had visible maintenance issues, including damaged grates, which raised safety concerns.i cleaned my room myself after being moved around several times. I have full video footage of each room I was offered This was not just one issue—it was a pattern throughout the entire stay. Based on the condition of the room and facility, it does not appear proper cleaning or upkeep is being maintained. For a family resort, especially one geared toward children, this level of cleanliness and safety is concerning. I would not recommend staying here until significant improvements are made Hotels.com scammed me into this experience and I'm now seeking legal council. It's sad that I had to stay so I wouldn't lose my hard earned money. "

"It's a very unique hotel with a lot of history. I honestly would stay again now that the initial shock is over."

"Wish that the pillows weren’t s flat. The only concern I had. "