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Reviews of Radisson Hotel West Memphis

3 out of 5
Radisson Hotel West Memphis
2007 S. Service Road, 2007, West Memphis, AR

Reviews

8.4

Very good

Rating 10 - Excellent. 469 out of 863 reviews" "
Rating 8 - Good. 186 out of 863 reviews" "
Rating 6 - Okay. 100 out of 863 reviews" "
Rating 4 - Poor. 50 out of 863 reviews" "
Rating 2 - Terrible. 58 out of 863 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

John

Travelled with partner
Disliked: Cleanliness
Had to go down everyday to have room key cards reset, on first day had to ask for change of stained sheets and then the room wasn’t made up at all. Not very clean hotel.
Stayed 3 nights in May 2024
Response from General Manager on 24 May 2024
Dear John,We sincerely apologize for falling short of your expectations during your recent stay with us. Your feedback is invaluable to us, and we regret to hear that our value was not well represented. Please know that we take your comments seriously and will use them to improve our services. We welcome the opportunity to regain your trust and provide you with a more enjoyable experience.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean. Very noisy from nearby highway. Only decaf coffee provided in room. Quick, easy check in and check out.
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
It was an honor to have you stay with us at Radisson Hotel West Memphis. We appreciate you taking the time out of your day to provide us with feedback on your stay. We strive to provide a positive experience for all our guests, so it is great to hear you felt comfortable in your room. With so much to do in the area, we hope to see you again soon.

8/10 Good

Patricia

Travelled with partner
Liked: Staff & service
Staff friendly breakfast good decent facilities
Stayed 1 night in May 2024
Response from General Manager on 19 May 2024
Dear Patricia,Thank you for providing your review of Radisson Hotel West Memphis. We are glad you enjoyed the friendly staff, delicious breakfast, and comfortable facilities. Our team strives to provide a great experience for all our guests, and your feedback lets us know we are on the right track. We look forward to seeing you again soon!

4/10 Poor

Olivia

Travelled with family
Disliked: Amenities, property conditions & facilities
There was unwashed linens on the pullout bed with a dirty sock on top. The pool was closed "for inspection" which I feel should be noted prior to booking. They did not provide proper bedding for the pullout sofa as the cover was more like sandpaper.
Stayed 2 nights in May 2024
Response from General Manager on 21 May 2024
Dear Olivia,Thank you for sharing your honest thoughts. We are constantly working hard to provide a high-quality experience for all of our guests, so it is disappointing to hear that we didn't meet your expectations. We will discuss your concerns internally to ensure we meet our high hospitality and cleanliness standards. Your input is appreciated, and we thank you for letting us know where we fell short, as this will enable us to reflect and improve. It was a pleasure having you here, and we hope you enjoyed your time in Memphis.

4/10 Poor

John

Travelled with group
Disliked: Cleanliness
Shower was not clean with mold in grout / caulking, hairs on tile and floor, floor dirty.
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Dear John,We appreciate that you took the time to share your experience; however, we do find it very concerning. Providing spotless accommodations is always our goal, so you can rest assured that your feedback will be reviewed with our housekeeping team to ensure we are meeting our own high standards. Thank you for reaching out, and we hope to have another opportunity to welcome you back and impress you further.

10/10 Excellent

Kathleen

Stayed 2 nights in Apr 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

STUART

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay. Clean room and nice staff
Stayed 1 night in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Stuart,Thank you so much for staying with us at Radisson Hotel West Memphis. Our goal is to provide every guest with pristine accommodations, so we're thrilled our commitment to this shone through during your visit. It's also great to read our friendly service was a highlight of your trip. The pleasure was all ours, and we hope you'll choose to visit us again soon.

10/10 Excellent

STUART

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room. Nice staff. Well stocked breakfast.
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Stuart,Thank you so much for choosing to stay with us at Radisson Hotel West Memphis. Impressing every guest with our pristine accommodations is always our top priority, so we're thrilled our commitment to this shone through during your visit. It's also great to read our friendly service and delicious breakfast offerings were highlights of your trip. The pleasure was all ours, and we hope you'll choose to visit us again soon.

10/10 Excellent

Elaine

Liked: Cleanliness, amenities, property conditions & facilities
Love the restaurant conscience.
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Elaine,Thank you for sharing your feedback. We're glad the restaurant contributed positively to your visit and hope the rest of your stay was just as enjoyable. It would be our pleasure to welcome you back to Radisson Hotel West Memphis in the future for another exceptional getaway.

4/10 Poor

Crystal

Disliked: Cleanliness, property conditions & facilities
Fine
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Crystal, Thank you for your review. We regret to learn that you were not fully satisfied with your experience. If you have any suggestions for areas in which we can look to make improvements, please feel free to reach out to us offline at any time. It was a pleasure having you here, and we hope we can change your perceptions with an improved visit in the future.

10/10 Excellent

Joetta

Stayed 1 night in Mar 2024

10/10 Excellent

Quintavious

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Shachi

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Property is close to highway, in photograph it looks new but it was not as Photoes, lobby carpet visibly looks dirty, room has vinyl flooring but it was not moped and same with bathroom, water splash marks were visible, we paid $140 per night but not worth
Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Shachi,We appreciate your feedback, and we're glad our location worked well for your trip. However, we apologize for any concerns about cleanliness, and we'll relay your comments to our housekeeping staff to ensure our high standards of cleanliness are being met. Should you find yourself back in the area, please come see us again for the exceptional stay we know we're capable of providing you.

2/10 Terrible

Samuel

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Bed was soooo hard
Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Samuel,Thank you for your review. We regret that your experience was not as restful as you had hoped. Rest assured, your feedback about the bed will be shared with our internal team to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope to welcome you back in the future for a more comfortable stay.

10/10 Excellent

Paige

Stayed 1 night in Mar 2024

10/10 Excellent

Tung

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good to stay at
Stayed 2 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Tung,Thank you for choosing Radisson Hotel West Memphis for your recent stay. Our priority is your comfort, and we're pleased you enjoyed your stay. We look forward to welcoming you back for another pleasant visit.

6/10 Okay

Anita, Grand Prairie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new property but the location is kinda weird. But there are many hotels in the area and a casino too. The breakfast was awesome. There room doors have gaps so light comes thru and also noise. We could not sleep because of the noise all night. The mattresses have to be changed as they gave back ache to all of us the whole night. Staff great and facility very clean and modern touch.
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Anita,Thank you for taking a moment to review your recent experience. We're pleased to note that our hospitable team and high standards of cleanliness left a memorable impression on you and that you started your day off right with our delicious breakfast offerings. However, we regret that your stay was not as restful as you had hoped. Your feedback about the mattresses and noise will be shared internally for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope to welcome you back in the future for a seamless visit worthy of a perfect rating.

6/10 Okay

Nathaniel

Disliked: Property conditions & facilities
Was noisy had a truck stop vibe
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Nathaniel,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any noise issues during your visit, as this is never our intention. All of your comments will be discussed internally and we'll make improvements where necessary. Please consider coming back to give us another chance soon; we're confident that we can impress you.

10/10 Excellent

Terrell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Terrell,Our terrific staff strives to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. The next time you're in town, please come see us again at Radisson Hotel West Memphis!

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Darrell

Travelled with partner
Liked: Staff & service
There is a treatment plant close by and the sewer gas made me nauseous and sick. Going to the dr today.
Stayed 3 nights in Mar 2024
Response from General Manager on 8 Mar 2024
Dear Darrell,Thank you for sharing your concerns with us. As you mentioned, there is a treatment plant in our area. We sincerely apologize for the inconvenience that caused and hope you're feeling better. Your input is appreciated and we wish you safe and pleasant travels.

6/10 Okay

Stephanie

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
I have stayed there several times and it was not as clean this time. Also I did not have hot water for a shower.
Stayed 1 night in Mar 2024
Response from General Manager on 8 Mar 2024
Dear Stephanie,Thank you so much for the feedback. We're sorry to hear about any cleanliness concerns during your visit, as well as any issues with the hot water. Our housekeeping and maintenance teams will be sure to look into your comments further and make improvements where necessary. Please consider giving us another chance soon; we know that we can impress you.

8/10 Good

Jason

Stayed 1 night in Feb 2024

2/10 Terrible

Brittanie

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Definitely not happy the location is bad. The bathroom door is broke. And won’t close in the shower so water goes everywhere they don’t do trash when cleaning room. And AC wasn’t cold
Stayed 2 nights in Feb 2024
Response from General Manager on 28 Feb 2024
Dear Brittanie,Thank you for taking the time to share your insightful feedback on your recent stay. We encourage our guests to notify us of any issues they encounter so we may have the opportunity to find a solution for them. We apologize that our accommodations did not meet all of your expectations and are sorry to hear you experienced problems in your room. We will have our maintenance team go through and fix everything so that this experience is not repeated. It would be an honor to be given another chance to win back your trust and give you the stay you deserve.

6/10 Okay

Ashley

Stayed 1 night in Feb 2024

2/10 Terrible

Cardel

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The hotel sits on the highway exit which attracts truck drivers and many other type of people. I felt unsafe in that atmosphere as a women traveling alone. The hotel was fair. Not for single women or families
Stayed 2 nights in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Cardel,While our hotel met your needs, we regret that our location was not to your preference. Please know that guest safety is always our top priority and if there is ever a cause for concern, our team is happy to address it. Your feedback is appreciated, and we hope you had an enjoyable trip home.

10/10 Excellent

Tiago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The access to Memphis is really easy
Stayed 3 nights in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Tiago,Welcoming you to Radisson Hotel West Memphis was a treat! We are glad our location proved convenient, and overall, we hope our accommodations served you well. Consider staying with us again on a future trip!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Kim

Travelled with group
Liked: Cleanliness, staff & service
Room is okay but there's a lot of things not working. Toilet, lamps, thermostat. Alongside the Interstate so it's very noisy. It's only a one night stay so it will work.
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Kim,Thank you for being our guest and sharing your feedback. Please know we pride ourselves on our top-notch accommodations, and apologize that you had some concerns. Your feedback will be shared with the team to ensure we do better going forward. We hope to have another opportunity to welcome you back and impress you further.

10/10 Excellent

Lanikia

Stayed 1 night in Feb 2024

10/10 Excellent

Dylan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and very nice
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Dylan,Thank you so much for choosing to stay with us at Radisson Hotel West Memphis. Impressing every guest with our pristine accommodations is always a top priority for us, so we're thrilled our commitment to this shone through during your visit. It was a pleasure to host you, and we hope you'll choose us again in the future.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Very nice. Clean. Would stay again if passing through the area.
Stayed 1 night in Feb 2024
Response from General Manager on 8 Feb 2024
Dear Christine,It was a pleasure hosting you at Radisson Hotel West Memphis! We're glad our attention to cleanliness impressed you, and we look forward to seeing you again the next time you're in the area.

8/10 Good

Angela

Liked: Cleanliness, property conditions & facilities
Convenient
Stayed 1 night in Feb 2024
Response from General Manager on 6 Feb 2024
Dear Angela,Thank you for staying at Radisson Hotel West Memphis. We're pleased to hear that you found our location convenient, and we look forward to welcoming you again.

10/10 Excellent

Chad, Belen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 2 nights in Jan 2024
Response from General Manager on 30 Jan 2024
Dear David,Thank you for your review and for giving us a perfect rating! We're thrilled you thoroughly enjoyed your stay with us, and we hope you return soon.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Staff was amazing especially misty and Kailey. Room clean and comfortable. Felt safe staying there. Breakfast was good. Evening bar and rest We’re nice too. Will definitely stay again.
Stayed 2 nights in Jan 2024
Response from General Manager on 30 Jan 2024
Dear Emily, Exceptional is a word we love to hear! We're delighted you started your day off right with our delicious breakfast offerings and that our hospitable team left a memorable impression on you. We'll be sure to share your compliments with Misty and Kailey! Receiving recognition for our impeccable accommodations and secure environment is always appreciated as well. Thank you for your glowing review and perfect rating, and we hope you return soon!

10/10 Excellent

Ashland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

GLENNIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for a couple of nights
Stayed 4 nights in Jan 2024
Response from General Manager on 22 Jan 2024
Dear Glennis,Thank you for sharing your review with us. We're glad we were able to conveniently host you for your stay and hope to welcome you back in the future.

10/10 Excellent

Yanshan

Stayed 1 night in Jan 2024

10/10 Excellent

Lana

Stayed 1 night in Jan 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023

8/10 Good

Ira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

AMAURY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the Hotel was just perfect.
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Amaury,We're delighted you enjoyed your stay at Radisson Hotel West Memphis! Thank you for the kind review. Please come see us again soon.

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in West Memphis
Great staff, very friendly and helpful. Large, clean rooms with a big TV that was easy to use (seems like a small thing but I’ve stayed at plenty of places that had a cheap TV and it can be really irritating). Super convenient freeway access with two gas stations within a half mile.
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Erik,We appreciate your feedback and are pleased you enjoyed your time with us. Thanks for complimenting our spacious accommodations, friendly team, and convenient location. Please make sure to visit us at Radisson Hotel West Memphis again!

10/10 Excellent

Ticie

Liked: Cleanliness, property conditions & facilities
Spacious
Stayed 2 nights in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Ticie,Thank you for choosing Radisson Hotel West Memphis to host your stay. It is great to see that you liked our spacious, comfy rooms, and we trust you had a good night's sleep. Please come back and see us again soon.

2/10 Terrible

Latrice

Disliked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Southland Casino, and the hotel provided a shuttle.
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Stephanie,Thanks for sharing your experience at Radisson Hotel West Memphis. It's terrific that you appreciated our convenient location and shuttle transportation. Safe travels, and come back soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023