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Individually decorated, individually furnished, iron/ironing board
Individually decorated, individually furnished, iron/ironing board
Individually decorated, individually furnished, iron/ironing board
Individually decorated, individually furnished, iron/ironing board

Guest reviews

4.0/5 Very Good
1,054 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet Friendly
  • Air conditioning
  • Breakfast Available
  • Parking Available
  • Laundry

Map

Explore the area

Popular LocationSEA LIFE Melbourne3 min walk
Popular LocationMelbourne Convention and Exhibition Centre5 min walk
Popular LocationCrown Casino and Entertainment Complex6 min walk
AirportMelbourne, VIC (MEL-Tullamarine)19 min drive

Choose dates to view prices

  • Matchbox

    4.5/5 guest room rating

    Room amenities

    • Sleeps 1
    More detailsMatchbox
  • Standard Trio Room

    4.2/5 guest room rating

    Room amenities

    • Sleeps 3
    More detailsStandard Trio Room
  • Standard Twin Room

    4.6/5 guest room rating

    Room amenities

    • Sleeps 2
    More detailsStandard Twin Room
  • Shoebox

    4.2/5 guest room rating

    Room amenities

    • Sleeps 2
    More detailsShoebox
  • Rooftop Apartment

    Room amenities

    • Sleeps 2
    More detailsRooftop Apartment
  • Standard King Room

    Room amenities

    • Sleeps 2
    More detailsStandard King Room
  • Courtyard Room - Pet Friendly

    Room amenities

    • Sleeps 2
    More detailsCourtyard Room - Pet Friendly

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Melbourne

In the city centre and near a metro station, Best Western Melbourne City is in an area with great shopping. Travellers who have shopping on the agenda can visit Melbourne Central and The District Docklands. Looking to enjoy an event or a match? See what's going on at Marvel Stadium or Melbourne Cricket Ground. Our guests appreciate the hotel's location for the sightseeing.

Visit our Melbourne travel guide
Map
Popular Location

What's nearby

  • SEA LIFE Melbourne - 3 min walk
  • Melbourne Convention and Exhibition Centre - 5 min walk
  • Crown Casino and Entertainment Complex - 6 min walk
  • Eureka Tower - 15 min walk
  • Marvel Stadium - 15 min walk

Getting around

  • Spencer Street Station - 6 min walk
  • Flagstaff Station - 16 min walk
  • Melbourne, VIC (MEL-Tullamarine) - 19 min drive

Restaurants

  • Oliviers Cafe — 1 min walk
  • Flinders Lane - 10 min walk

About this property

Best Western Melbourne City

3.5-star Melbourne hotel in Melbourne Central Business District, walk to Melbourne Convention and Exhibition Centre
A coffee shop/café, a rooftop terrace and self parking are available at this hotel. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site. All 114 individually decorated rooms feature free WiFi and room service. For a bit of entertainment, plasma TVs come with digital channels, and guests can also appreciate conveniences like fridges and coffee makers.
Best Western Melbourne City offers 114 forms of air-conditioned accommodation with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. 32-inch Plasma televisions come with premium digital channels.

Bathrooms include a shower and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and fans. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Follows industry sanitisation guidelines of enhanced cleanliness
Follows standard sanitisation guidelines of We Care Clean - Best Western
Enhanced cleanliness are washed at 60°C or hotter
High-touch surfaces are cleaned and enhanced cleanliness

Social distancing

Social distancing measures in place
Guest rooms kept vacant for 24 hours between stays
Protective shields in place at main contact areas

Safety measures

Hand sanitiser provided
Masks and gloves available
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking: AUD 35 per day
  • Parking height restrictions apply

Food and drink

  • Buffet breakfast available for a fee 7 AM–12:30 PM on weekdays and 7:30 AM–12:30 PM on weekends: AUD 15 for adults and AUD 15 for children
  • 1 coffee shop/cafe
  • Room service available

Family friendly

  • Dry-cleaning service
  • Laundry facilities
  • Fridge

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English
  • Spanish

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel

More

  • Books
  • Designated smoking areas
  • TV in reception

Room amenities

Bedroom

  • Air conditioning
  • Fan
  • Heating
  • Linens

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 32-inch plasma TV
  • TV/satellite channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in between 3:00 PM and anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of AUD 30 per pet, per night
2 per room
Food and water bowls are available
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

American ExpressDiners ClubJCB InternationalMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: AUD 15 for adults and AUD 15 for children (approximately)
  • Self-parking fee: AUD 35 per day (in/out privileges)
  • Nearby parking fee: AUD 35 per night
  • Pet fee: AUD 30 per pet, per night
  • Late check-out fee: AUD 20 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Tax ID - 68932034202.
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Enhanced cleanliness, and enhanced cleanliness.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; an acrylic shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • The property affirms that it follows sanitisation practices of We Care Clean - Best Western guidelines.
  • The property affirms that it adheres to the enhanced cleanliness sanitisation guidelines.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Only registered guests are allowed in the guestrooms
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

Pensione Hotel Melbourne
Pensione Hotel
Pensione Melbourne
Pensione
Pensione Hotel Melbourne - By 8 Melbourne
Pensione Boutique Hotel Melbourne
Best Western Melbourne City Hotel
Pensione Boutique Hotel Melbourne
Best Melbourne City Hotel

Frequently asked questions

Can I cancel my reservation for free at Best Western Melbourne City and receive a full refund?
Yes, Best Western Melbourne City offers free cancellation on select room rates, because flexibility matters! Please refer to Best Western Melbourne City cancellation policy on our site for more details about any exclusions or requirements.
Is this hotel pet-friendly?
Yes, this hotel allows pets (limit 2 per room). There's a fee of AUD 30 per pet, per night.
How much is parking at Best Western Melbourne City?
Self-parking is available for AUD 35 per day.
What time is check-in at Best Western Melbourne City?
Check-in is from 3:00 PM to anytime.
What time is check-out at this property?
Checkout is at 11 AM. Late checkout is available for AUD 20 (subject to availability).
Where is this property located?
Located in Melbourne Central Business District, this hotel is within a 10-minute walk of Melbourne Convention and Exhibition Centre and Crown Casino and Entertainment Complex. Marvel Stadium and Melbourne Central are also within 1 mi (2 km). Spencer Street Station is 6 minutes by foot and Flinders Street Station is 14 minutes.

Guest reviews

Overall score and ratings for Best Western Melbourne City

4.0
Very Good
5 - Excellent
357
4 - Good
466
3 - Okay
159
2 - Mediocre
51
1 - Poor
21
4.2
Cleanliness
4.4
Service and Staff
3.8
Amenities
3.9
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I liked that there was a cafe in the hotel and that it was close to the train station.

Stayed 1 night in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities

The skylight in the room needed a night time blind to keep the street lights from keeping you awake. The studio rooms may be fine for one person, but for rwo with suitcases and no room to leave them open for access during a 3 night stay, its a little small.

Stayed 3 nights in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service, room comfort

Stayed 5 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Liked the comfortable bed and helpful staff. Did not like difficult to enter and leave room.

Stayed 1 night in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good experience , small hotel but comfortable

Stayed 7 nights in Mar 2020