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Individually decorated, individually furnished, iron/ironing board
Individually decorated, individually furnished, iron/ironing board
Individually decorated, individually furnished, iron/ironing board
Individually decorated, individually furnished, iron/ironing board

Guest reviews

4.0 out of 5 Very good
1,000 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

Free WiFi
Pet Friendly
Air conditioning
Breakfast Available
Parking Available
Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Map

Explore the area

Popular LocationMelbourne Convention and Exhibition Centre5 min walk
Popular LocationCrown Casino and Entertainment Complex6 min walk
Popular LocationEureka Tower15 min walk
AirportMelbourne, VIC (MEL-Tullamarine)19 min drive

Choose dates to view prices

  • Rooftop Apartment

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsRooftop Apartment
  • Matchbox

    4.5/5 guest room rating

    Room amenities

    • Sleeps 1
    • 1 Single Bed
    More detailsMatchbox
  • Courtyard Room - Pet Friendly

    Room amenities

    • Sleeps 2
    • 1 Queen Bed
    More detailsCourtyard Room - Pet Friendly
  • Standard Trio Room

    4.2/5 guest room rating

    Room amenities

    • Sleeps 3
    • 3 Single Beds OR 1 King Bed and 1 Single Bed
    More detailsStandard Trio Room
  • Standard King Room

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsStandard King Room
  • Standard Twin Room

    4.6/5 guest room rating

    Room amenities

    • Sleeps 2
    • 2 Single Beds
    More detailsStandard Twin Room
  • Shoebox

    4.2/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 Double Bed
    More detailsShoebox

About this area

Melbourne

In the city centre and near a metro station, Best Western Melbourne City is in an area with great shopping. Travellers who have shopping on the agenda can visit Melbourne Central and The District Docklands. Looking to enjoy an event or a match? See what's going on at Marvel Stadium or Melbourne Cricket Ground. Guests appreciate the hotel's location for the sightseeing.
Visit our Melbourne travel guide
View map
Popular Location

What's nearby

  • Melbourne Convention and Exhibition Centre - 5 min walk
  • Crown Casino and Entertainment Complex - 6 min walk
  • Eureka Tower - 15 min walk
  • Bourke Street Mall - 18 min walk
  • Melbourne Central - 3 min drive

Getting around

  • Spencer Street Station - 6 min walk
  • Flagstaff Station - 16 min walk
  • AirportMelbourne, VIC (MEL-Tullamarine) - 19 min drive

Restaurants

  • Oliviers Cafe — 1 min walk
  • Waterside Hotel - 3 min walk
  • The Grain Store - 3 min walk
  • Rare Steakhouse - 4 min walk
  • Eclipse Specialty Coffee - 5 min walk

About this property

Best Western Melbourne City

3.5-star Melbourne hotel in Melbourne Central Business District, walk to Melbourne Convention and Exhibition Centre
A coffee shop/café, a rooftop terrace and self parking are available at this hotel. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site. All 114 individually decorated rooms feature free WiFi and room service. For a bit of entertainment, plasma TVs come with digital channels, and guests can also appreciate conveniences like fridges and coffee makers.
Best Western Melbourne City offers 114 forms of air-conditioned accommodation with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. 32-inch Plasma televisions come with premium digital channels.

Bathrooms include a shower and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and fans. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of We Care Clean (Best Western)
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking: AUD 35 per day
  • Parking height restrictions apply

Food and drink

  • Buffet breakfast available for a fee 7 AM–12:30 PM on weekdays and 7:30 AM–12:30 PM on weekends: AUD 15 for adults and AUD 15 for children
  • 1 coffee shop/cafe
  • Room service available

Family friendly

  • Dry cleaning service
  • Laundry facilities
  • Fridge

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English
  • Spanish

Outdoors

  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel

More

  • Books
  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Fan
  • Heating
  • Linens

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 32-inch plasma TV
  • TV/satellite channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in between 3:00 PM and anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
All guests must show a valid passport. This is the only form of identification that is accepted at this property.

Renovations and closures

This property is closed from 14 September 2020 to 31 December 2020 (dates subject to change).
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of AUD 30 per pet, per night
2 per room
Food and water bowls are available
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: AUD 15 for adults and AUD 15 for children (approximately)
  • Self-parking fee: AUD 35 per day (in/out privileges)
  • Nearby parking fee: AUD 35 per night
  • Pet fee: AUD 30 per pet, per night
  • Late check-out fee: AUD 20 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 68932034202
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

Hotel Pensione
Hotel Pensione Melbourne
Melbourne Hotel Pensione
Melbourne Pensione
Melbourne Pensione Hotel
Pensione Hotel
Pensione Hotel Melbourne
Pensione Melbourne
Pensione Melbourne Hotel
Pensione Hotel Melbourne - By 8 Melbourne
Pensione Boutique Hotel Melbourne
Best Western Melbourne City Hotel
Pensione Boutique Hotel Melbourne
Best Melbourne City Hotel
Best Melbourne City Melbourne
Best Western Melbourne City Hotel
Best Western Melbourne City Melbourne
Best Western Melbourne City Hotel Melbourne

Frequently asked questions

Can I cancel my reservation for free at Best Western Melbourne City and receive a full refund?
Yes, Best Western Melbourne City offers free cancellation on select room rates, because flexibility matters! Please refer to Best Western Melbourne City cancellation policy on our site for more details about any exclusions or requirements.
Is Best Western Melbourne City pet-friendly?
Yes, this hotel allows pets (limit 2 per room). There's a fee of AUD 30 per pet, per night.
How much is parking at Best Western Melbourne City?
Self-parking is available for AUD 35 per day.
What time is check-in at Best Western Melbourne City?
Check-in is from 3:00 PM to anytime.
What time is check-out at Best Western Melbourne City?
Checkout is at 11 AM. Late checkout is available for AUD 20 (subject to availability).
Where is Best Western Melbourne City located?
Located in Melbourne Central Business District, this hotel is within a 10-minute walk of Melbourne Convention and Exhibition Centre and Crown Casino and Entertainment Complex. Marvel Stadium and Melbourne Central are also within 1 mi (2 km). Spencer Street Station is 6 minutes by foot and Flinders Street Station is 14 minutes.
4.0
Very good
5 - Excellent
328
4 - Good
449
3 - Okay
152
2 - Poor
51
1 - Terrible
20

4.2/5

Cleanliness

4.4/5

Staff & service

3.8/5

Amenities

3.9/5

Property conditions & facilities

5/5 Excellent

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Great Accomadation easy check in, I will definitely stay again, bed were so comfortable and rooms nice and quiet.
Stayed 1 night in Jun 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

3/5 Okay

Travelled with partner
Happy face iconLiked: Staff & service
Location was excellent. Walking distance to the trams & casino
Stayed 1 night in Jun 2020

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming staff
Very accommodating and friendly service!
Stayed 1 night in May 2020

4/5 Good

Stayed 2 nights in May 2020