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Overview of Best Western Melbourne City

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Guest reviews

4.2 / 5Very Good
3,300 reviews

Amenities

  • Free WiFi
  • Pet Friendly
  • Air Conditioning
  • Breakfast Available

Map

What's nearby

RestaurantFlinders Lane10 min walk
AirportMelbourne, VIC (MEL-Tullamarine)19 min drive

Choose dates to view prices

Free cancellation on all rooms

Book with confidence knowing you'll have flexibility if plans change.

  • Matchbox

    Matchbox

    Room amenities

    • Sleeps 1
    More details
  • Standard Trio Room

    Standard Trio Room

    Room amenities

    • Sleeps 3
    More details
  • Standard Twin Room

    Standard Twin Room

    Room amenities

    • Sleeps 2
    More details
  • Shoebox

    Shoebox

    Room amenities

    • Sleeps 2
    More details
  • Rooftop Apartment

    Rooftop Apartment

    Room amenities

    • Sleeps 2
    More details
  • Standard King Room

    Standard King Room

    Room amenities

    • Sleeps 2
    More details
  • Courtyard Room - Pet Friendly

    Courtyard Room - Pet Friendly

    Room amenities

    • Sleeps 2
    More details

About this area

Melbourne

In the city centre and near a metro station, Best Western Melbourne City is in an area with great shopping. Eureka Tower and Federation Square are notable landmarks, and some of the area's popular attractions include SEA LIFE Melbourne and Melbourne Star Observation Wheel. Looking to enjoy an event or a game? See what's going on at Marvel Stadium or Melbourne Cricket Ground. Our guests appreciate the hotel's location for the sightseeing.

Visit our Melbourne travel guide
Popular Location

What's nearby

  • SEA LIFE Melbourne - 3 min walk
  • Melbourne Convention and Exhibition Centre - 5 min walk
  • Crown Casino and Entertainment Complex - 6 min walk
  • Eureka Tower - 15 min walk
  • Marvel Stadium - 15 min walk

Getting around

  • Spencer Street Station - 6 min walk
  • Flagstaff Station - 16 min walk
  • Melbourne, VIC (MEL-Tullamarine) - 19 min drive

Restaurants

  • Oliviers Cafe — 1 min walk
  • Flinders Lane - 10 min walk

About this property

Best Western Melbourne City

3.5-star Melbourne hotel in Melbourne Central Business District, walk to Melbourne Convention and Exhibition Centre
A coffee shop/café, a rooftop terrace and self parking are available at this hotel. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site. All 114 individually decorated rooms feature free WiFi and room service. For a bit of entertainment, plasma TVs come with digital channels, and guests can also appreciate conveniences like fridges and coffee makers.
Best Western Melbourne City offers 114 forms of air-conditioned accommodation with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. 32-inch Plasma televisions come with premium digital channels.
Bathrooms include a shower and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and fans. Housekeeping is provided on a daily basis.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking: AUD 35 per day
Parking height restrictions apply

Food and drink

Continental breakfast available for a fee 7 AM–12:30 PM on weekdays and 7:30 AM–12:30 PM on weekends: AUD 15 for adults and AUD 15 for children
1 coffee shop/cafe
Room service available

Family friendly

Dry-cleaning service
Laundry facilities
Fridge

Conveniences

Lift
Free newspapers in reception
Front-desk safe
Library

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance

Languages spoken

Chinese
English
Spanish

Outdoors

Rooftop terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair-accessible path of travel

More

Books
Designated smoking areas
TV in reception

Room amenities

Bedroom

Air conditioning
Fan
Heating
Linens

Bathroom

Free toiletries
Hairdryer
Shower
Towels

Entertainment

32-inch plasma TV
TV/satellite channels
Premium channels

Food and drink

Coffee/tea maker
Fridge

More

Individually decorated
Individually furnished
Iron/ironing board
Phone

Policies

Check-in

Check-in between 3 PM - 11:00 AM
Late check-in subject to availability

Check-out

Check-out before 11 AM
Late check-out subject to availability

Pets

  • Pets are allowed for an extra charge of AUD 30 per pet, per night.
  • 2 per room
  • Specific rooms only, restrictions apply
  • Pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.

Payment types accepted at this property

American Express
Diners Club
JCB International
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: AUD 15 for adults and AUD 15 for children (approximately)
  • Self-parking fee: AUD 35 per day (in/out privileges)
  • Nearby parking fee: AUD 35 per night
  • Pet fee: AUD 30 per pet, per night
  • Late check-out fee: AUD 20 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • Tax ID - 68932034202.

We should mention

Only registered guests are allowed in the guest rooms. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. Parking height restrictions apply.

Property is also known as

  • Pensione Hotel Melbourne
  • Pensione Hotel
  • Pensione Melbourne
  • Pensione
  • Pensione Hotel Melbourne - By 8 Melbourne
  • Pensione Boutique Hotel Melbourne
  • Best Western Melbourne City Hotel
  • Pensione Boutique Hotel Melbourne
  • Best Melbourne City Hotel
All reviews

Guest reviews

4.2

Very Good

5 - Excellent
1,319
4 - Good
1,389
3 - Okay
424
2 - Mediocre
114
1 - Poor
54
4.3
Cleanliness
4.4
Service and Staff
3.8
Amenities
4.0
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I liked that there was a cafe in the hotel and that it was close to the train station.

Stayed 1 night in Mar. 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities

The skylight in the room needed a night time blind to keep the street lights from keeping you awake. The studio rooms may be fine for one person, but for rwo with suitcases and no room to leave them open for access during a 3 night stay, its a little small.

Stayed 3 nights in Mar. 2020

3/5

  • Liked: Staff & service

This property is in a good location. Great restaurants nearby. Hotel is not very accessible narrow hallways and doorways. The shower is very narrow and difficult to enter if you have any weight issues

Stayed 1 night in Mar. 2020

3/5

  • Liked: Cleanliness
  • Disliked: Amenities, property conditions & facilities

Good locale, can leave bags and they will place in room. Didn't like late check in, security deposit, noise and kettle had no appropriate plug in spot.

Stayed 1 night in Mar. 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Mar 1, 2020 , our room 330 , we back to the hotel after 10:30 pm , we heard somebody Vigorously closed the door every 5-10 mins , more than 3-4 times , we heard the sound , then immediately opened our door to check it ? But we did not see anybody leaving on 3rd ? Due to the noise door sound , we called the front desk , staff came up hi follow up .

Stayed 4 nights in Feb. 2020