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"From initial check in to check out, the entire process was top notch. The staff was very cordial, helpful and professional. The room was spacious and very clean. The breakfast offered many options and the food was very good. All in all, a great experience."

"Staff friendly and helpful, room clean and hallway quiet. "

"Very clean. We just stayed overnight. The bed mattress in room 416 squeaked upon sitting on side and getting up which was annoying. Overall a descent room for the price. The food was nice, the normal free breakfast menu. "

"Rooms were clean and staff was friendly "

"The only negative things I can think of is room service wasn’t available at 9:30 not 10a and our body soap in shower didn’t pump but other than it was amazing!! Love the valet and black car service!!!!!"

"Staff is never at the desk. Entire hotel is dirty and smells horrible. I went to Walmart and purchased a glade plug-in and Lysol spray for the room. I had booked for 9 nights and only stayed 2. "

"Because of construction, had to carry my huge suitcase up a flight of stairs to the lobby. Very inconvenient. Not easy to do either. I also had to add a day and my rate was more. I had a death in the family and had to push my visit two days, I felt they should have honored the rate I had under the circumstances. Pretty hotel and the restaurant waitress was wonderful! "

"Front desk staff were incredibly helpful, and the whole stay felt very guest centric!"

"The staff was courteous and efficient. The rooms was very clean and well appointed. The property was the ideal location for our visits to downtown Knoxville. "