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Reviews of Apm Inn & Suites

2.5 out of 5
Apm Inn & Suites
94 Mcmillan Ct, Martinsburg, WV

Reviews

6.4
Rating 10 - Excellent. 59 out of 267 reviews" "
Rating 8 - Good. 75 out of 267 reviews" "
Rating 6 - Okay. 36 out of 267 reviews" "
Rating 4 - Poor. 34 out of 267 reviews" "
Rating 2 - Terrible. 63 out of 267 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

5.2/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot. Good price.
Stayed 1 night in May 2024

10/10 Excellent

Teera

Liked: Cleanliness
Stayed 6 nights in Apr 2024

4/10 Poor

Kendell

Disliked: Property conditions & facilities
The property was somewhat unacceptable to me because I didn’t have an iron or iron board to ironed my clothes. The bath tub didn’t have a stopper and the refrigerator wasn’t sanitary enough to keep food.
Stayed 2 nights in Apr 2024

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities
Looks nice online but in person it’s terrible. On the outside it was all drug addicted getting high and on the inside it Smells like cigarettes and dirty laundry. The carpets are all stained walls are dirty. I didn’t stay ended up trying to get a refund but got told tough luck so ate the fist and went and stayed at the Fairfield 10 minutes up the road Defenitly dint recommend the smell Alone was enough to eat the 100$ and not care
Stayed 1 night in Apr 2024

2/10 Terrible

Edson

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t like it at all. Unsafe door stays open, Brocken lock. No towels in the room.
Stayed 1 night in Mar 2024

2/10 Terrible

Jennifer

I couldn't check in. They wanted a $50 deposit
Stayed 1 night in Mar 2024

4/10 Poor

Randall, Dartmouth

Travelled with pets
Disliked: Amenities, property conditions & facilities
Way too much for a cheap stay
Stayed 1 night in Feb 2024

10/10 Excellent

Harlen

Stayed 3 nights in Feb 2024

4/10 Poor

Christopher

Travelled with partner
Disliked: Amenities
It’s fine for an extended stay cheapish hotel. Pool hasn’t been functional for who knows how long and they have huge WiFi dead spots. My room gets zero WiFi coverage, which is annoying since it’s predominantly promoted.
Stayed 3 nights in Feb 2024

10/10 Excellent

Thomas

Stayed 6 nights in Feb 2024

8/10 Good

Anibal

Price
Stayed 1 night in Feb 2024

2/10 Terrible

Teresa

Stayed 7 nights in Jan 2024

8/10 Good

Mary Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Christopher

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our toilet doesn’t flush! Mentioned it countless times. They don’t care. Massive WiFi dead zones. There is No WiFi in half the building. They don’t care.
Stayed 7 nights in Jan 2024

10/10 Excellent

Kah

Stayed 7 nights in Jan 2024

6/10 Okay

Anibal

I like their prices but I thought that It will include room service
Stayed 3 nights in Jan 2024

8/10 Good

Rodney

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Kah

Stayed 6 nights in Jan 2024

8/10 Good

Donald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was clean and quiet. It didn't have any amenities.
Stayed 1 night in Jan 2024

6/10 Okay

Christopher

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
WiFi dead zones! My room doesn’t get WiFi.
Stayed 7 nights in Jan 2024

6/10 Okay

Christopher

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
WiFi has a dead spot in our room. Toilet doesn’t flush correctly. I’ve mentioned it several times, they keep saying maintenance will come, they never do.
Stayed 7 nights in Jan 2024

6/10 Okay

Christopher

Liked: Cleanliness
Stayed 7 nights in Dec 2023

8/10 Good

Rodney

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive been staying here several months and ive had no issues or complaints. Staff is very friendly and couteous. Rooms are spacious and comfortable. Would recommend highly
Stayed 7 nights in Dec 2023

8/10 Good

Christopher

Travelled with partner
The WiFi has a lot of dead zones, including my room. They are aware and won’t fix it.
Stayed 7 nights in Dec 2023

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They're very nice ppl anf
Stayed 1 night in Dec 2023

10/10 Excellent

Julie

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023

8/10 Good

Keia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Griffin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large suite, comfortable bed, good TV channel selection, relatively quiet. Not enough conveniently located electrical outlets in the room I stayed. All too far from bed and table.
Stayed 1 night in Dec 2023

4/10 Poor

Danielle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

2/10 Terrible

Ian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel experience ive ever had
Terrible we waited for almost an hour for someone to arrive at the front desk, me and my partner searched the lobby a long with completely unlocked and unsecured employee only areas just for a man to walk in with his friend and flashing a pistol in our face. We were surprised with a 50 security deposit and could not afford so we ended up financing a room we didnt even get to sleep in, the staff were not understanding of our circumstances and even refused to give a refund, ive stayed in fozens of hotels this is literally my worst experience since me and my partner ended up sleeping in her truck at sub freezing temperatures and basically got scammed through a series of seemingly intentional convoluted schemes that will inevitably cause the same issues for the next unsuspecting customer. If i could give negative stars i would and if i had the name pf the staff member that was working i would have pressed charges.
Stayed 1 night in Dec 2023

4/10 Poor

William

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the price it was fine.
Stayed 1 night in Dec 2023

10/10 Excellent

Teresa

Liked: Staff & service
Stayed 4 nights in Dec 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
My room didn't have a window. It faced their indoor pool, which was under construction. This wouldn't have been an issue if I was notified
Stayed 1 night in Dec 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Robert

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Paid for two nights for my cousin, called to pay for 3rd on Thanksgiving and was charged $56.00 for the night, but cousins girlfriend had already paid for that night. There was a note to clerk explaining this, she chose to disregard it as a mistake.
Stayed 2 nights in Nov 2023

2/10 Terrible

Brittney

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place had roaches crawling & dead on the wall!!! When I told the front office the lady got an attitude with me
Stayed 3 nights in Nov 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Nov 2023

10/10 Excellent

Christopher

Liked: Cleanliness
Stayed 7 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, pleasant stay
As we were traveling through West Virginia, we stayed at APM Inn as an overnight. Very convenient location; friendly staff; easy check-in; and clean, comfortable room. I appreciated the attention to the property, including the quality of the recent renovations, security and condition of the grounds.
Stayed 1 night in Nov 2023

8/10 Good

Tereasa

Stayed 7 nights in Nov 2023

6/10 Okay

Lance

Liked: Room comfort
Not all lights worked in room. No vending machines. I felt like I was staying at a drug treatment center with the signs on building saying drug free facility. No soap in bathroom. Everything else was OK.
Stayed 1 night in Nov 2023
Response from APM on 11 Nov 2023
Thanks for the review. We are sorry your stay here was unsatisfied we will try our best for you next time you come Have a good evening.

2/10 Terrible

Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service
Stayed 7 nights in Oct 2023

10/10 Excellent

Carly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and very helpful. I stayed here several times and never had any issues. The room was clean and comfortable.
Stayed 2 nights in Nov 2023

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price and great place customer service was excellent
Stayed 2 nights in Oct 2023

10/10 Excellent

Zlex

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it
Stayed 1 night in Nov 2023

6/10 Okay

Scott

Travelled with partner
Liked: Staff & service
There was some mold on the ceiling and no hand towels in the room.
Stayed 1 night in Oct 2023

8/10 Good

Jerald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenience.
It was convenient.
Stayed 1 night in Oct 2023