They would welcome you with some fanfare which felt abit weird for me haha... The neck of flowers. But it was welcoming for the warm tea and warm towel. Check-in was quite fast. Thanks for that!
The night team when I was there during week of election is superb. It was pouring heavily, I still wanted to go to the city to have a look and dinner, and he was all ready to help. He even kindly arranged for a tuktuk with Mr Ashok help to try to wait for me so that I can safely come back without worries Truly made my long and rainy day at Ella.
Also after that I realised if it is raining maybe I could have asked a buggy to send me to my room up the hill a little.
Breakfast is a sumptuous buffet spread with good view and sunlight. If you can have more time there, it is good as you can eat more and slowly :)
It was strange that when I went out for a short afternoon walk, someone came to do room service right after I checked in 30mins before.. Made me feel weird. Other than that, location of the resort is good. There is a short cut to the mini Adams peak via helipad route, saves you a lot of walk.
They do not provide money exchange.