Staff spoke Spanish only. Reserved 3 months ahead of time, but had to wait in my car for the last room right by the office to be cleaned. I stayed only 1 night it was such a bad night's sleep, but had to pay minimum 2. This is more glamping for sure. Room has beds, but not comfortable. Pillows thin and hard - terrible. No mini fridge. No screens to open windows. I guess the young families were having a nice time, but not a good match for an old nature lover. People were noisy, even out in the woods talking loudly. At the rooms playing TVs and music along with loud voices. It poured rain and there are no mats for wiping feet. Loved hearing the owl and coqui at night once the peiople finally went quiet.