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The staffs are super friendly excellent customer service , polite and honest i will be a Luxent Guest again in the next trip to the Phillippines
Ritzchelle
Stayed 9 nights in Mar 2024
6/10 Okay
Maribeth
Travelled with family and small children
16 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our air-conditioning vent was having a loud sound all night till early morning that i had to call front desk for engineering assistance at 5am in the morning cuz the loud sound coming from the vent was intolerable reques
We had a great time staying at Luxent. The pool was nice and there’s a lot of places to go around the area. Most importantly, the staff were very helpful and attentive. We’ll book again for sure!
Spent an overnight stay on Christmas Eve with my son (autistic PWD). Room was homey and comfortable, toilet & shower area was more spacious than other hotels I’ve been to. Check in was smooth, staff were helpful and considerate. Nice rooftop pool and cabanas. Only things to improve based on my experience are: our food order at the rooftop bar-resto took more than an hour to arrive; room service breakfast pancake was not too fluffy.
the hotel rooms need thorough cleaning. Carpet are so dirty, there's lot of stain even on furniture. I don't see it being vacuum. The housekeeping is so late to clean up the room eventhough you put a sign outside the door. You would expect the room to be cleaned when you come back. I upgraded to a premium room to be the same floor with my family but boy there's cockroaches coming out of the bathroom and closet. The shower floor water is not draining properly. ask Housekeeping to take a look but still same issue. The last night was the worst I have to change room as cockroaches keep coming out even though the houskeeping did the bug spray. The hotel managemnt should hire more houskeeping staff to keep up with the demands of the guests. The only good side is most staff are friendly and helpful.
Constantine
Stayed 3 nights in Oct 2023
8/10 Good
Adolph
26 Oct 2023
Adolph
Stayed 1 night in Oct 2023
4/10 Poor
Richard
Travelled with partner
9 Oct 2023
No hot water and the food from the room service was cold.
I have stayed happily at the Luxent many times pre-pandemic, however this time after a late flight to be ignored at check in for over 15 minutes, finding condoms under the bed, hearing screams all night from outside despite being on the 10th floor, am very disappointed in the whole experience.