Hi, thanks for your feedback. Apologies that you had issues with checking in but the lobby or the guards does not work for us and we are happy to assist if you have had any issues during your stay.

Hi there, we will look check on that and thanks for your feedback and we hope that you enjoyed your stay with us!

Hi thank you for your feedback, as we have addressed this already when you check out we still want to advise tha, we ask you several times to avoid throwing tissue paper in the toilet bowl, but you refused to do it thus toilet bowl were clogged twice on your 3 day stay in the apartment. We recognise that we still have areas to improve in terms of cleanliness and speed to respond, but please also understand that it is a private apartment that we have rented out thinking that our guest will respect the set of rules we have set inside, but when we asked you to follow a simple house rule you refused to do it and still throw tissue papers in the toilet bowl. As you said, you will get what you pay for in our apartment, but little did we realise that we will host guests that disrespects our choice of rules inside our own home.

Hello Veronica! Thank you for taking the time to share with us your experience with staying at my apartment. It is delightful that I was able to meet your expectations when it comes to cleanliness and location. However, it is unfortunate to know that there were some issues with the bathroom. Kindly accept my sincere apology. Rest assured that improvements were already made.

Hi There, thanks for your feedback and we apologise for any inconvenience. Our lines are always open for any concerns and requests so that we could have assisted you accordingly.