Executive Suite
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Reviews of Golden Phoenix Hotel Manila

4 out of 5
Golden Phoenix Hotel Manila
Oceanaire Bldg, Sunrise Drive, CBP D Macapagal, Pasay, Manila

Reviews

7.8

Good

Rating 10 - Excellent. 391 out of 1027 reviews" "
Rating 8 - Good. 324 out of 1027 reviews" "
Rating 6 - Okay. 177 out of 1027 reviews" "
Rating 4 - Poor. 80 out of 1027 reviews" "
Rating 2 - Terrible. 55 out of 1027 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Teresa, Cooper City

Travelled with partner
Liked: Staff & service, property conditions & facilities
The room is spacious, and clean. But the towels are old and looks rugged. The AC wasn’t working well, it was so hot in the room, that they have to transfer us to another room. The room we were transferred to looks more descent, the towels looks new and not over used and the AC was working well.
Stayed 1 night in Apr 2024

8/10 Good

Jeaner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for the price!
Stayed 2 nights in May 2024

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 3 nights in Apr 2024

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price
Stayed 6 nights in May 2024

8/10 Good

Cherie Mae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

6/10 Okay

Julie

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This was our first trip to Manila. We’re weren’t familiar with hotels in the city. I was recommended to stay near the Mall of Asia. We reserved 3 rooms for 4 nights. 2 out 3 rooms walls papers were pilling off from the walls and there were molds in parts of the room. Hotel is no smoking but someone or some people were smoking. We could definitely smelled the cigarette smoke in the hallways; 2nd floor had unpleasant smell all the time. If you’re budget minded and want to be close to the Mall of Asia, I guess the hotel will be sufficient. When we were checking out they had me wait to receive our room deposits until someone physical checked all rooms. I don’t plan to go back there.
Stayed 4 nights in May 2024

8/10 Good

Ronald

Travelled with group
Liked: Cleanliness, staff & service, amenities
what i liked about the property were, the room was wide and clean. what i did NOT like were the bath room shower floor tile were slippery. when it gets wet it was so slippery, i also noticed the floor shower has NO slope to drain the water, the drain was leveled with the floor, when taking a shower some of the water are getting into the other side. the shower glass wall/door did not help at all to contain the water in the shower area. also the bath lavatory was cracked, although it has no leak but still a broken lavatory.
Stayed 1 night in Mar 2024

10/10 Excellent

Felix, Buckeye

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and very loving staff
Stayed 1 night in May 2024

10/10 Excellent

Venus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very courteous; close to airport and shopping.
Stayed 1 night in Apr 2024

8/10 Good

Dean, Pinellas Park

Stayed 1 night in Apr 2024

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing!! For my first hotel and first time landing into manila i chose this place. I dont regret it clean rooms!! Friendly staff checking in to check out was fast and smooth! Highly recommended its near the biggest mall of asia! Will be rebooking here in the future
Stayed 2 nights in Apr 2024

4/10 Poor

Luis A.

Disliked: Staff & service
This property is attentive upon arrival. But druriing my stay I needed my room clean and laundry picked up in the afternoon. I literally had to call 3’or 4 times between front desk, housekeeping, coincierge. They rarely pick up their phone. I also wanted 3 plastic bags brought up to my from for food leftover. And it was never delivered. Decent hotel for short stay but don’t expect too much
Stayed 3 nights in May 2024

4/10 Poor

sule, tamuning

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had advertized a swimming pool (I came to swim) which was closed. The view out my room’s window was like looking at a trash dump. The Staff made me wait 45 minutes at checkout while the attended arrivals who came in after me. Gave me no discount when asked for late checkout even after their failures.
Stayed 4 nights in Apr 2024

8/10 Good

Clinton, Santa Rita GU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was pleasant. Room was comfortable.
Stayed 9 nights in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just for rest, returning home from something in Manilla
Stayed 2 nights in Apr 2024

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was what I was looking for
Stayed 3 nights in Apr 2024

2/10 Terrible

Bingle B.

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is old and deteriorating. The pictures are very different. The wallpapers in the room are peeling, there’s crack in the toilet bowl, there was a smell of cigarette. Worse, parking is only for limited slots only. When we went out and return, no available parking and I had to demand for assistance. Not to mention that the aircon was barely working. I will not choose this hotel again.
Stayed 1 night in Apr 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Mall of Asia, close to the ocean, staff very friendly
Stayed 4 nights in Apr 2024

10/10 Excellent

Richie, Santa Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Angela

Travelled with family, Travelled with partner
Nice hotel
Stayed 1 night in Apr 2024

8/10 Good

Clifford

Travelled with family
Good for price
Stayed 6 nights in Apr 2024

8/10 Good

Jonathan Emmanuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Apr 2024

8/10 Good

clayton

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel is located in a great location within close walking distance to the Mall of Asia. The hotel has a covered parking garage located behind the hotel which you have to access by driving around the block but, once there the security staff will assist you and register your guest parking. It’s a short walk to hotel elevator but, once inside the hotel it is rather confusing to find the front desk lobby due to lack of visible directions or signage. The hotels garage elevator does not go to the ground floor even though there is a “G” button inside the elevator and will automatically stop on the 2nd floor. Upon exiting we found another set of elevators but, they do not go to the lobby as well. A guest directed us to walk in the opposite direction towards a restaurant on the 2nd floor and from there to take the escalators down to the lobby. You will also need to take the same escalators up to the 2nd floor to take yet a different elevator to go up to your hotel wing. The hotel pool looked a bit stained so we opted to pass on swimming. The hotel’s gym is accessed by walking through the hotel’s restaurant which is strange as you walk by other guests who are eating. The gym was very disappointing as the few equipment they had was broken and the air conditioning was also broken. On a positive note, breakfast buffet was good with many choices including fresh fruit. The staff was friendly and helpful so hopefully the hotel will improve and address some of the issues.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice and friendly. The breakfast buffet was also a great way to start the day. The rooms were super clean and neat.
Stayed 3 nights in Apr 2024

8/10 Good

Sander

Travelled with partner
The staff is very friendly and helpful. I ordered food for room service golden spice restaurant The food came late and cold very disappointed.
Stayed 1 night in Apr 2024

8/10 Good

Tien

This property is an affordable option to be in Manila & next to MOA
Stayed 2 nights in Apr 2024

8/10 Good

BENJAMIN

Very clean !
Stayed 7 nights in Mar 2024

8/10 Good

Ronald

Travelled with group
Liked: Cleanliness, staff & service, amenities
what i liked about the property were, the room was wide and clean. what i did NOT like were the bath room shower floor tile were slippery. when it gets wet it was so slippery, i also noticed the floor shower has NO slope to drain the water, the drain was leveled with the floor, when taking a shower some of the water are getting into the other side. the shower glass wall/door did not help at all to contain the water in the shower area. also the bath lavatory was cracked, although it has no leak but still a broken lavatory.
Stayed 1 night in Mar 2024

6/10 Okay

amable

Stayed 1 night in Mar 2024

10/10 Excellent

Alberto, San Jose

Liked: Cleanliness, staff & service
Excellent staff
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to mall of Asia and a lot of nice places to visit, buffet breakfast was great too.
Stayed 8 nights in Mar 2024

6/10 Okay

Toni

Travelled with group
Liked: Cleanliness, staff & service
Ok
Stayed 7 nights in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean great staff love the buffer it change every morning
Stayed 2 nights in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities
Hotel room clean great staff very accommodating
Stayed 1 night in Mar 2024

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Roach motel. Room had roaches constantly. Was a horrible experience.
Stayed 2 nights in Mar 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy thank you
Stayed 3 nights in Mar 2024

10/10 Excellent

Leilani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jan 2024

4/10 Poor

eric

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff there is great and the food is good. The property needs major upgrades, wall paper pilling of the wall, room was hot also had roaches in my room an in the hall way. The area behind the hotel needs cleans it was nothing but trash could be the reason for roaches.
Stayed 10 nights in Mar 2024

10/10 Excellent

Mario

Travelled with partner
Staff are courteous, very friendly and always ready to go the extra mile.
Stayed 3 nights in Mar 2024

8/10 Good

Jamison

Liked: Staff & service, property conditions & facilities
It was nice.
Stayed 3 nights in Mar 2024

6/10 Okay

robert

Stayed 2 nights in Mar 2024

2/10 Terrible

Samer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Found roach in bathrooms 2 days in row, i only stayed here 2 nights. Ac was working weak. Called they tried the first time didnt work n got tired of complaining so i just said whatever, plus i had the suite room staying in 7th floor n they wanna charge me more money cuz i got there early, other hotels in area didn't charge me that, will i stay here again? Definitely not
Stayed 2 nights in Mar 2024

2/10 Terrible

William

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was friendly and it in a nice area. We had room 701. The minute we walked in you could see the wall paper stained and peeling off all the walls in the living room. We found roaches in the bedroom and bathroom. We immediately left the room and moved to a better hotel. This could be a great hotel is the owner would fix up the room. This hotel would be closed by the health department if it was in the USA.
Stayed 2 nights in Mar 2024

6/10 Okay

Aaron

Travelled with family
Everything average.
Stayed 1 night in Mar 2024

8/10 Good

Rolly

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Like:Close proximity to MOA. Good selections of buffet breakfast, and varies everyday we were there. Staffs were helpful and cordial. Room is clean and bed is comfortable, and able to sleep well. Dislike: smell of cigarette smoke on the 7th floor, and coffee during breakfast tasted light.
Stayed 3 nights in Mar 2024

6/10 Okay

Jennifer

Stayed 1 night in Feb 2024

8/10 Good

Eugene

Liked: Staff & service
Disliked: Property conditions & facilities
Lobby is hot. Room is a little old and they beed to upgrade or deep clean the furnifures.
Stayed 2 nights in Mar 2024

8/10 Good

andy

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Dec 2023

8/10 Good

Toni

Liked: Cleanliness, staff & service
Ice place
Stayed 2 nights in Feb 2024