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Reviews of Conrad Manila

5 out of 5
Conrad Manila
Seaside Boulevard, Corner of Coral Way, Mall of Asia Complex, Pasay, Manila

Reviews

9.2

Wonderful

Rating 10 - Excellent. 705 out of 1002 reviews" "
Rating 8 - Good. 192 out of 1002 reviews" "
Rating 6 - Okay. 49 out of 1002 reviews" "
Rating 4 - Poor. 28 out of 1002 reviews" "
Rating 2 - Terrible. 28 out of 1002 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Kam Weng

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good location but some utilities are worn out
Stayed 3 nights in May 2024

10/10 Excellent

JOHN, Selma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Sonny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2024
Response from Conrad Manila on 22 May 2024
Dear Sonny,Thank you for your great 5* rating. We hope to welcome you again soon.Sincerely,Fabio BertoGeneral Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in May 2024
Response from Conrad Manila on 22 May 2024
Dear James,Thank you for your kind feedback. We hope to welcome you again soon.Sincerely,Fabio BertoGeneral Manager

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient.
Stayed 2 nights in Jan 2024
Response from Conrad Manila on 22 May 2024
Dear Edward,Thank you for your kind feedback. We hope to welcome you again soon.Sincerely,Fabio BertoGeneral Manager

8/10 Good

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Conrad Manila on 14 May 2024
Dear Juanita,Thank you for your kind rating. We hope to welcome you again soon.Sincerely,Fabio BertoGeneral Manager

10/10 Excellent

Dana, Glendale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Conrad Manila on 8 May 2024
Dear Dana,Thank you for your awesome 5* rating. We hope to welcome you again soon.Sincerely,Fabio BertoGeneral Manager

10/10 Excellent

Keith

Stayed 3 nights in Apr 2024
Response from Conrad Manila on 22 May 2024
Dear Keith,Thank you for staying with us and for your awesome 5* rating. We hope to welcome you again soon.Sincerely,Fabio BertoGeneral Manager

10/10 Excellent

Kevin, APO

Liked: Cleanliness, staff & service, amenities
The Housekeeper Juliet on the 6th Floor was the BEST I have had in over 45 years. The hotel staff is uniformly amazing in all aspects. Dining rooms, gyms, front desk, security, housekeeping, room service - AMAZING
Stayed 3 nights in Apr 2024
Response from Conrad Manila on 26 Apr 2024
Dear Kevin,Thank you for your awesome feedback. I will certainly share your kind words of commendation with Juliet and the rest of the team. We hope to welcome you again soon.Sincerely,Fabio BertoGeneral Manager

10/10 Excellent

Mark Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to the mall
Stayed 2 nights in Apr 2024
Response from Conrad Manila on 23 Apr 2024
Dear Mark Joseph,Thank you for your kind feedback. We hope to welcome you again soon.Sincerely,Fabio BertoGeneral Manager

4/10 Poor

REINA

WiFi is not free. Dress code not followed at executive lounge buffet there were guests that are just wearing shorts and slippers and looked like they just got out of bed but they still let them in. Most international guest were seated close to the window by the at view. Locals were accommodated at the corner of the room.
Stayed 3 nights in Apr 2024
Response from Conrad Manila on 23 Apr 2024
Dear Reina, Thank you for choosing to stay at Conrad Manila and I am sorry to learn about your dissatisfaction during your recent stay.Please be reassured that complimentary internet access is provided to all guests, with an additional fee applied only for premium connections. I have also investigated the feedback on your experience at the Executive Lounge and would like to confirm that seats are available on a first come, first served basis.Your insights are invaluable, and we greatly appreciate you for sharing your feedback. We look forward to the opportunity to welcome you back for a more inspiring stay. Sincerely, Fabio BertoGeneral Manager

10/10 Excellent

Andrew, De Pere

Travelled with group
Liked: Amenities
People are very helpful
Stayed 3 nights in Apr 2024
Response from Conrad Manila on 23 Apr 2024
Dear Andrew,Thank you for your kind feedback. We hope to welcome you again soon.Sincerely,Fabio BertoGeneral Manager

4/10 Poor

Mark, North Las Vegas

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel may be conveniently located close to SM MOA but the walk way connecting the mall to Conrad can be confusing and will get a normal pedestrian lost. I booked a room with a Bay View so I know that the rate would be high. Conrad claims as a high-end,luxury hotel but it is mediocre at best. The room I got had cobwebs on the corners - telling me that either it hasn't been occupied for a while and/or housekeeping did not clean the room thorougly. The floor looks rough. Designed with wood-looking vinyl, the dark scratches on the floor are visible. The mini bar and fridge did not specify if the items are free or not so I decided to leave it alone. The complimentary free breakfast buffet was disappointing. Considering the place was more than half empty, the staff did not pay attention to check on us if we needed refills for our drinks. Overall, I will not recommend this property. I had a better experience at a nearby lower-end hotel with more amenities.
Stayed 2 nights in Apr 2024
Response from Conrad Manila on 18 Apr 2024
Dear Mark, Thank you for choosing to stay with us at Conrad Manila, and for providing your feedback. Rest assured, we take your comments seriously, and have shared it with our team to investigate and address where applicable. Your insights are invaluable, and we greatly appreciate you for taking the time to provide your comments. We will take them constructively, as we move forward with our commitment to enhance guest experience. We look forward to the opportunity to welcome you back for a more inspiring stay. Sincerely,Fabio BertoGeneral Manager

10/10 Excellent

Elaine

Stayed 1 night in Apr 2024
Response from Conrad Manila on 30 Apr 2024
Dear Elaine,Thank you for your awesome 5* rating. We hope to welcome you again soon.Sincerely,Fabio BertoGeneral Manager

8/10 Good

Charlene

Liked: Amenities
Too crowded during my visit as it coincided with their Holy Week. Quite pricey for all restaurants and transportation to airport.
Stayed 2 nights in Mar 2024
Response from Conrad Manila on 5 Apr 2024
Dear Charlene, Thank you for choosing to stay with us at Conrad Manila, and for providing your feedback. We acknowledge your concerns and rest assured we would take them constructively, as we move forward with our commitment to enhance guest experience. We look forward to the opportunity to welcome you back to Conrad Manila! Sincerely, Fabio BertoGeneral Manager

10/10 Excellent

Lyka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for everything!
Stayed 1 night in Mar 2024
Response from Conrad Manila on 5 Apr 2024
Dear Lyka,Thank you for your great feedback. We hope to welcome you again soon.Sincerely,Fabio BertoGeneral Manager

10/10 Excellent

Fun Wendy Ngai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looks very nice. It’s convenient to go shopping.
Stayed 3 nights in Mar 2024
Response from Conrad Manila on 5 Apr 2024
Dear Valued Guest,Thank you for your kind feedback. We hope to welcome you again soon.Sincerely,Fabio BertoGeneral Manager

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff
Stayed 1 night in Mar 2024
Response from Conrad Manila on 5 Apr 2024
Dear Stephen, Thank you for staying with us, and for sharing your feedback. We hope to welcome you again soon.Sincerely,Fabio BertoGeneral Manager

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Conrad Manila on 5 Apr 2024
Dear Rachel,Thank you for your perfect 5* rating. We hope to welcome you again soon.Sincerely,Fabio BertoGeneral Manager

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service
Great
Stayed 1 night in Mar 2024
Response from Conrad Manila on 26 Mar 2024
Dear Bruce,Thank you for your kind feedback. We hope to welcome you again soon.Sincerely,Fabio BertoGeneral Manager

10/10 Excellent

Janet S.

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hotel
Stayed 4 nights in Mar 2024
Response from Conrad Manila on 26 Mar 2024
Dear Janet,Thank you for your kind feedback. We hope to welcome you again soon.Sincerely,Fabio BertoGeneral Manager

10/10 Excellent

Alexander

Stayed 1 night in Mar 2024
Response from Conrad Manila on 12 Apr 2024
Dear Alexander,Thank you for your great 5* rating. We hope to welcome you again soon.Sincerely,Fabio BertoGeneral Manager

10/10 Excellent

petr

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 3 nights in Mar 2024
Response from Conrad Manila on 26 Mar 2024
Dear Petr,Thank you for your kind feedback. We hope to welcome you again soon.Sincerely,Fabio BertoGeneral Manager

10/10 Excellent

Jerome nick, Silver Spring

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent my kids loves it
Stayed 2 nights in Mar 2024
Response from Conrad Manila on 20 Mar 2024
Dear Jerome, Thank you for your kind feedback. We are delighted to know that you enjoyed your recent stay with your kids at Conrad Manila. We look forward to having you here again in the hotel.Sincerely,Fabio BertoGeneral Manager

10/10 Excellent

Jon Marie

Travelled with group
Everything is perfect
Stayed 2 nights in Mar 2024
Response from Conrad Manila on 20 Mar 2024
Dear Jon Marie, Thank you for your kind feedback. We look forward to having you here again in the hotel.Sincerely,Fabio BertoGeneral Manager

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and attentive staff, befitting a world class hotel.

10/10 Excellent

Ramon

Travelled with family
Liked: Property conditions & facilities
Spacious, staff very accommodating. No negative comments.
Stayed 2 nights in Feb 2024
Response from Conrad Manila on 27 Feb 2024
Dear Ramon, Thank you for your kind feedback. We look forward to having you here again in the hotel.Sincerely,Fabio BertoGeneral Manager

10/10 Excellent

Roger, Hercules

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Conrad Manila on 27 Feb 2024
Dear Roger, Thank you for your awesome 5* rating. We look forward to having you here again in the hotel.Sincerely,Fabio BertoGeneral Manager

6/10 Okay

Emma, Lakewood

Travelled with partner
Disliked: Staff & service
I like that Conrad is close to the Mall of Asia and close to Roxas Blvd. where you can walk and enjoy the area.
Stayed 3 nights in Feb 2024
Response from Conrad Manila on 23 Feb 2024
Dear Emma,Thank you for your kind feedback. We hope to welcome you again soon.Sincerely,Fabio BertoGeneral Manager

10/10 Excellent

Maria, Rahway

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, safe and the best staff
Stayed 3 nights in Feb 2024
Response from Conrad Manila on 23 Feb 2024
Dear Maria,Thank you for your kind feedback. We hope to welcome you again soon.Sincerely,Fabio BertoGeneral Manager

10/10 Excellent

QUERUBIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded my expectations. Very elegant and staff was outstanding.
Stayed 1 night in Feb 2024
Response from Conrad Manila on 21 Feb 2024
Dear Querubin, Thank you for your kind feedback. We are delighted to know that you enjoyed your recent stay at Conrad Manila, and we look forward to having you here again in the hotel.Sincerely,Fabio BertoGeneral Manager

10/10 Excellent

Rhen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2024
Response from Conrad Manila on 21 Feb 2024
Dear Rhen,Thank you for your kind feedback. We hope to welcome you again soon.Sincerely,Fabio BertoGeneral Manager

10/10 Excellent

ELVIRA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean very close to bay walk and Mall of Asia. Friendly staffs. If you have a car don’t forget to validate at the reception before going outside otherwise you will pay at the parking. Highly recommended.
Stayed 2 nights in Feb 2024
Response from Conrad Manila on 20 Feb 2024
Dear Elvira, Thank you for your great feedback. We are delighted to know that you enjoyed your recent stay at Conrad Manila, and we look forward to having you here again in the hotel.Sincerely,Fabio BertoGeneral Manager

6/10 Okay

Justin

Travelled with partner
Liked: Cleanliness, staff & service
staff is amicable, and I love them but the hotel is not a five star stay you better to book Okada or New Coast for a better time.
Stayed 8 nights in Feb 2024
Response from Conrad Manila on 21 Feb 2024
Dear Justin, Thank you for choosing to stay with us at Conrad Manila, and for providing your feedback. Please be assured that we take your comments seriously and have shared it with our team to investigate and address where applicable. We hope to welcome you again soon.Sincerely,Fabio BertoGeneral Manager

8/10 Good

Jimmy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent
Stayed 1 night in Feb 2024
Response from Conrad Manila on 19 Feb 2024
Dear Jimmy, Thank you for your kind feedback. We look forward to having you here again in the hotel.Sincerely,Fabio BertoGeneral Manager

10/10 Excellent

Gamaliel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GamiTess
The room was so spacious and nice. The staff was friendly and helpful. Will definitely come back.
Stayed 1 night in Feb 2024
Response from Conrad Manila on 19 Feb 2024
Dear Gamaliel, Thank you for your kind feedback. We are delighted to know that you enjoyed your recent stay at Conrad Manila, and we look forward to having you here again in the hotel.Sincerely,Fabio BertoGeneral Manager

6/10 Okay

MARCIALITO, LOS ANGELES

Travelled with family
Disliked: Amenities
the elevator is very far from our room and its very inconvenient .
Stayed 1 night in Feb 2024
Response from Conrad Manila on 19 Feb 2024
Dear Marcialito,Thank you for making us your hotel of choice. We look forward to welcoming you back to Conrad Manila with a more inspiring stay in the future.Sincerely,Fabio BertoGeneral Manager

10/10 Excellent

ROSIE NEL

Stayed 1 night in Feb 2024
Response from Conrad Manila on 26 Mar 2024
Dear Rosie Niel,Thank you for your awesome 5* rating. We hope to welcome you again soon.Sincerely,Fabio BertoGeneral Manager

8/10 Good

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Conrad Manila on 16 Feb 2024
Dear Pablo, Thank you for your kind rating. We hope to welcome you again soon.Sincerely, Fabio BertoGeneral Manager

8/10 Good

gemma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel safe
Stayed 2 nights in Jan 2024
Response from Conrad Manila on 16 Feb 2024
Dear Gemma,Thank you for your kind feedback. We hope to welcome you again soon.Sincerely,Fabio BertoGeneral Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was hard to contact Conrad hotel’s front desk to arrange for an arrival transport service. A lot of back and forth emails with hotels.com to get the transport after finally able to get hold of them
Stayed 2 nights in Jan 2024
Response from Conrad Manila on 6 Feb 2024
Dear Valued Guest, Thank you for taking the time to provide us with your invaluable feedback. Please be assured that we take your comments seriously and have shared it with our team to investigate and address wherein applicable. We hope to welcome you again soon.Sincerely,Fabio BertoGeneral Manager

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The lobby is fantastic. Room and bathrooms were 1st rate. Room service food was good but too expensive. Good close reasonably priced was breakfast hard to find. Air conditioning was too cold, but robes were nice. House keeping was excellent, but we left tips and a friendly note every day. The bay view was interesting because if the reclamation projects. These a completely indoor passage to the mall.
Stayed 4 nights in Jan 2024
Response from Conrad Manila on 5 Feb 2024
Dear Michael, Thank you for your kind feedback. We are delighted to know that you enjoyed your recent stay at Conrad Manila. We look forward to having you here again in the hotel.Sincerely,Fabio BertoGeneral Manager

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star
The place us 5 star. Staff are great. Hotel is clean and comfortable.
Stayed 3 nights in Jan 2024
Response from Conrad Manila on 5 Feb 2024
Dear Alex, Thank you for your great feedback. We are delighted to know that you enjoyed your recent stay at Conrad Manila. We look forward to having you here again in the hotel.Sincerely,Fabio BertoGeneral Manager

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, room comfort
Our room that we paid extra for it had a bad odor, on top of that we had drainage problems with the bath and toilets that overflowed the entire bathrooms, we were moved to another room that had some of its own issues. We had dinner in their buffet, we got there before they opened to see what they had, it looked good, unfortunately when we got there some food items were missing, many others were dry as a bone, deserts were full of gelatin, bottom line, the buffet we had in any of Boracay Henann hotels for a 1/3 of the cost of Conrad Manila was way better than what we had in Conrad, they charged us on top of that 360 pesos for a small bottle of sparkling water, when i shared it with the staff all they said is we are sorry, front desk manager was the only one to give us a 10% discount for the buffet only, probably ill look for a different hotel for the next visit...
Stayed 5 nights in Jan 2024
Response from Conrad Manila on 5 Feb 2024
Dear Valued Guest, Thank you for taking the time to provide us with your invaluable feedback. Please be assured that we take your comments seriously and have shared it with our team to investigate and address wherein applicable. We hope to welcome you again soon.Sincerely,Fabio BertoGeneral Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Conrad Manila on 1 Feb 2024
Dear Michael, Thank you for your perfect 10* rating. We look forward to having you here again in the hotel.Sincerely,Fabio BertoGeneral Manager

4/10 Poor

shellane

Stayed 13 nights in Jan 2024

10/10 Excellent

andrei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel and staff overall.
Stayed 1 night in Jan 2024
Response from Conrad Manila on 1 Feb 2024
Dear Andrei, Thank you for your kind feedback. We look forward to having you here again in the hotel.Sincerely,Fabio BertoGeneral Manager

10/10 Excellent

Caryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Conrad Manila on 25 Jan 2024
Dear Caryn, Thank you for your 5* rating. We look forward to welcoming you again soon.Sincerely, Fabio BertoGeneral Manager

10/10 Excellent

Araceli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is awesome close to most everything I well recommend this property to my friends and family
Stayed 1 night in Jan 2024
Response from Conrad Manila on 25 Jan 2024
Dear Araceli, Thank you for your great feedback. We look forward to welcoming you again soon.Sincerely, Fabio BertoGeneral Manager

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Conrad Manila on 18 Jan 2024
Dear Jennifer,Thank you for your 10* rating. We hope to welcome you again soon.Sincerely,Fabio BertoGeneral Manager