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"AMAzing rooms and service . I recommend "

"The location couldn’t have been better for skiing (which we didn’t do) and just enjoying the village. The room was spacious and well laid out, and while older, the bathroom looked recently updated. The staff was all very friendly and helpful, but my FAVOURITE thing about the hotel were the fireplaces! A REAL fireplace that we thoroughly enjoyed. You must use special preformed logs from the front desk but the first one is free, and any after that are only $5. Well worth it for hours of warm flickering light, it’s so peaceful. On Christmas eve they delivered Rocky mountain chocolates (YUM) and a bottle of wine to our room, a very nice unexpected gift. I would definitely stay again. The only downfall was the pool and hot tub were closed, and this is not mentioned when booking. I did get a text from a general manager welcoming us and letting us know, but at that point it was too late to cancel without being charged. Disappointing as I was truly looking forward to a warm soak Christmas eve and a nice swim Christmas morning. I will say we did receive LOTS of correspondence from various managers before, during and after our stay. I don’t think I’ve ever felt that my experience and opinion mattered more than it did to the management of this hotel and it was APPRECIATED! Overall a fantastic experience with very comfy bed, nice clean room, good service and a great price for the area. "

"Relaxed and comfortable stay with courteous staff who helped with all aspects to make your stay memorable. Next to the Whistler Town Centre and walking distance to Village centre perfect stay with snow all around to make it a magical Winter Wonderland :)"

"good"

"Room was old but clean"

"Amazing stay "

"The staff were excellent, the accommodations were great for our family and nice to have a kitchen in our suite. Walkable to the chair lifts and restaurants and pubs. We would return to the Pinnacle "

"Great friendly hotel"

"Room was clean, staff were friendly"