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"The price was way to high for the condition of the hotel. The balcony door couldn't even close all the way, and the wind howled though all night long. Water stains on the ceiling. Definitely NOT a five star hotel! The only good thing is the view from the hotel."

"We wanted to love the place but unfortunately did not. This was not a good experience at all. The hotel is not as presented in the pictures. The person who was up at the desk the majority of my stay was rude and had an attitude all the time. We show up to our rooms & rooms were not even fully clean. We asked for a remote control for our room tv and had to remind them several times on different occasions and every time it was “we will put one in there” then I’d return at the end of the day to no controller. This was just not what we expected. The only positive thing was the food was decently good. "

"Great staff and beautiful place"

"Family friendly, it included the breakfast, I recomend it to go with your partner"

"Could use a renovation"

"Perfect for a one night stay. "

"I had an inside room with no window. It was dark and the only way to get natural light was to open the curtain facing a sitting area--very exposed. The room temperature could not be regulated. There was no thermostat. It was uncomfortably warm and stuffy. No bottled water was provided as is customary in Mexico. "

"Hotel was great and in excellent condition. Staff very friendly and willing to help in everything. Orlando offered great service. "

"Spotless absolutely gorgeous room"