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Tótem Madrid Hotel

4.0 star property
Madrid's vibrant heart welcomes travelers to a luxury experience where attentive service meets sophisticated comfort just steps from Gran Via

Choose dates to view prices

Tótem Madrid Hotel offers a refined retreat near Gran Via. Guests can start their day at the on-site cafe, keep fit in the 24-hour gym, and use convenient dry cleaning and laundry services. The multilingual staff ensures assistance is always available.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
The current price is NZ$592
includes taxes & fees
30 Mar - 31 Mar

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Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Double Room

Premium bedding, down duvets, pillow-top beds, minibar

Double Room

8.4 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow-top bed
Blackout curtains
Premium bedding
Down duvet
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Room

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow-top bed
Blackout curtains
Premium bedding
Down duvet
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 Single Bed

View all photos for Junior Penthouse

Premium bedding, down duvets, pillow-top beds, minibar

Junior Penthouse

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Premium bedding
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Junior Suite, Corner

Premium bedding, down duvets, pillow-top beds, minibar

Junior Suite, Corner

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Junior Studio Suite

Premium bedding, down duvets, pillow-top beds, minibar

Junior Studio Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow-top bed
Blackout curtains
Premium bedding
  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Deluxe Double Room Single Use

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Double Room Single Use

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow-top bed
Blackout curtains
Premium bedding
Down duvet
  • 22 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room Single Use

Premium bedding, down duvets, pillow-top beds, minibar

Double Room Single Use

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow-top bed
Blackout curtains
Premium bedding
Down duvet
  • 18 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Junior Penthouse (single use)

Premium bedding, down duvets, pillow-top beds, minibar

Junior Penthouse (single use)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow-top bed
Blackout curtains
Premium bedding
Down duvet
  • 26 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Junior Studio Suite (single use)

Premium bedding, down duvets, pillow-top beds, minibar

Junior Studio Suite (single use)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Down duvet
Separate bedroom
  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Junior Suite, Corner (Single Use)

Premium bedding, down duvets, pillow-top beds, minibar

Junior Suite, Corner (Single Use)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow-top bed
Blackout curtains
  • 32 sq m
  • Sleeps 1
  • 1 Single Bed
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About the area

Located in Salamanca, a neighbourhood in Madrid, Tótem Madrid Hotel is in a shopping district and near a metro station. Prado Museum and Museo Nacional Centro de Arte Reina Sofía are cultural highlights, and some of the area's notable landmarks include Royal Palace of Madrid and Puerta de Alcalá. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or Movistar Arena. Spend some time exploring the area's activities, including segway rentals/tours. Visit our Madrid travel guide
Map
Hermosilla, 23, Madrid, Madrid, 28001

What's nearby

  • Beautiful summer day in Madrid
    Paseo de la Castellana
    2 min walk - 0.2 km
  • Panorama of Crossing the Calle de Alcala and Gran Via in Madrid
    Calle de Alcalá
    6 min walk - 0.6 km
  • Plaza de Cibeles showing a fountain, heritage elements and a statue or sculpture
    Plaza de Cibeles
    14 min walk - 1.2 km
  • Gran Via showing a city, landscape views and street scenes
    Gran Via
    19 min walk - 1.6 km
  • El Corte Inglés
    3 min walk - 0.3 km

Getting around

  • Serrano Station
    2 min walk
  • Madrid Recoletos Station
    9 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    18 min drive

Restaurants

  • Casa Dani
    2 min walk
  • Hola Coffee
    2 min walk
  • Bel Mondo
    2 min walk
  • La Maruca
    3 min walk
  • Starbucks
    3 min walk

About this property

Tótem Madrid Hotel

Luxury upscale hotel near Gran Via
Close to El Retiro Park and Prado Museum, Tótem Madrid Hotel provides a coffee shop/cafe, dry cleaning/laundry services and car hire on-site. In addition to a bar and a 24-hour gym, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Continental breakfast (surcharge), self-parking (surcharge) and a round-trip airport shuttle (surcharge)
  • An electric car charging station, babysitting (surcharge) and a 24-hour front desk
  • A front desk safe, luggage storage and a TV in reception
  • Guest reviews speak highly of the helpful staff and location
Room features
All 64 rooms boast comforts, such as 24-hour room service and premium bedding, as well as perks, such as laptop-compatible safes and air conditioning.
Extra amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 43-inch flat-screen TVs with digital channels
  • Daily housekeeping, desks and phones

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of the Small Luxury Hotels of the World.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up and drop-off shuttle (surcharge)
  • Parking on site (EUR 36 per night)
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 7 AM to 11 AM for a fee: EUR 29 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • Comprehensive food waste policy
  • Double-glazed windows
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 28 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 10 kg per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 77.0 per night.

Payment types

Important information

Optional extras

  • Fee for continental breakfast: from approximately EUR 29 per person
  • Airport shuttle fee: EUR 75 per vehicle (one-way, maximum occupancy 3)
  • Self-parking fee: EUR 36 per night
  • Pet fee: EUR 28 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 77.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Totem Madrid
Hesperia Hermosilla Hotel
Hesperia Hermosilla Hotel Madrid
Hesperia Hermosilla Madrid
Totem Madrid
Tótem Madrid Hotel Hotel
Tótem Madrid Hotel Madrid
Tótem Madrid Hotel Hotel Madrid
TOTEM Madrid Small Luxury Hotels of the World

Frequently asked questions

Is Tótem Madrid Hotel pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a fee of EUR 28 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Tótem Madrid Hotel?

As of 8 Mar 2026, prices found for a 1-night stay for 2 adults at Tótem Madrid Hotel on 30 Mar 2026 start from NZ$592, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Tótem Madrid Hotel?

Self-parking is available for EUR 36 per night.

What time is check-in at Tótem Madrid Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Tótem Madrid Hotel?

Checkout is at noon.

Does Tótem Madrid Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 75 per vehicle applies.

Where is Tótem Madrid Hotel located?

Located in Salamanca, this luxury hotel is within a 15-minute walk of Paseo de la Castellana and Puerta de Alcalá. Gran Via and Prado Museum are also within 1 mile (2 km). Serrano Station and Velazquez Station are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Tótem Madrid Hotel Reviews

9.4

Exceptional

9.8

Cleanliness

9.8

Location

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 542 out of 725 reviews
Rating 8 - Good. 143 out of 725 reviews
Rating 6 - Okay. 23 out of 725 reviews
Rating 4 - Poor. 10 out of 725 reviews
Rating 2 - Terrible. 7 out of 725 reviews

Reviews

10/10 Excellent

Shaun

Liked: Staff & service, amenities, property conditions & facilities
Lovely hotel in an excellent location
Stayed 2 nights in Jun 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will return!

Great location in the midst of Salamanca. The rooms are stylish and efficient - dinner was delicious in their restaurant and everyone was friendly. Definitely would stay again.
Stayed 1 night in Sep 2025

10/10 Excellent

FRANK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and helpful staff; I would highly recommend.
Stayed 3 nights in Mar 2024

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely , quiet, clean boutique hotel in a great area.
Stayed 2 nights in Jul 2024

10/10 Excellent

elle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location. hotel is very clean and modern.
Stayed 2 nights in Jan 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere and close to the best restaurants
Stayed 3 nights in May 2024

10/10 Excellent

Benigno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay. Great Location
Stayed 4 nights in May 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel in Madrid

Absolutely beautiful hotel, friendly staff, great amenities, and wonderful food.
Delicious cheesecake
Savory artichoke flowers
Stayed 2 nights in Oct 2023

10/10 Excellent

Catalina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at Totem is the best. The staff is great and professional, clean rooms, best location
Stayed 2 nights in Jun 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, amenities, property conditions & facilities
Great location and excellent restaurant (pimiento verde)
Stayed 6 nights in Jan 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well located in a nice street and neighborhood. The hotel is modern and classy and staff were very helpful and very attentive. one elevator was not functioning but besides that, we had a great stay.
Stayed 2 nights in May 2025

10/10 Excellent

Cheryl Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Wonderful staff. Would definitely stay here every time I’m in Madrid.
Stayed 1 night in Dec 2024

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all excellent! Amazing location.
Stayed 4 nights in Feb 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in a classic neighborhood Barrio Salamanca, the best for shopping and dining, extremely friendly staff, good choice. Don’t miss Pimiento Verde the restaurant right next to the hotel.
Stayed 3 nights in Feb 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very nice and contemporary design. Staff is very friendly and helpful. Javier at the front desk and Thiago one of the bell boys are very helpful!! I will definitely stay back there very soon!
Stayed 2 nights in Jan 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. Room was small but very confortable. The best shopping just steps away. I had a quick dinner at the bar, excellent ambiance and great food, as well as the breakfast Will definitely stay here again.
Stayed 1 night in Nov 2024

10/10 Excellent

Carina

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Very courteous helpful staff. Lovely room.
Stayed 7 nights in Aug 2023

8/10 Good

vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location in the heart of Salamanca. The rooms are good but a little on the small side. The staff are excellent but felt the a concierge would have been useful. We would definitely stay here again.
Stayed 4 nights in Oct 2023

8/10 Good

glori

Liked: Amenities
I recently stayed at this hotel in Madrid and had a wonderful experience overall. The staff were incredibly welcoming and attentive, making my stay very pleasant. The hotel itself is beautifully maintained and offers a range of great amenities. My only slight disappointment was the size of the room—it was quite tiny. However, the cleanliness and comfort of the room made up for it. If you don't mind a smaller space, this hotel is a fantastic choice for your stay in Madrid.
Stayed 1 night in Jun 2024

6/10 Okay

EDWARD

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very friendly and helpful staff( thank you Paula!). Good location, lovely lobby bar, modern setting, comfortable beds. Stayed for 2 separate single nights on either end of our travels. First night was a VERY small corner room, awkwardly shaped, little/no storage nor space to move around. Second night room was small but more space and adequate.
Stayed 1 night in Oct 2023

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was nice and clean
Stayed 1 night in Aug 2024

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location Very nice hotel !
Stayed 2 nights in Aug 2025

10/10 Excellent

Ramon

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Feb 2026

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Stayed 4 nights in Aug 2025

10/10 Excellent

Francis

Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable room, excellent service and very friendly.
Stayed 3 nights in Jun 2025