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Seasonal outdoor pool, open noon to 8:00 PM, pool umbrellas
Seasonal outdoor pool, open noon to 8:00 PM, pool umbrellas
Seasonal outdoor pool, open noon to 8:00 PM, pool umbrellas
Premium bedding, pillow top beds, minibar, in-room safe

Guest reviews

4.9/5 Exceptional
16 reviews
Guests rated this property 4.8/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Breakfast included
Air conditioning
Spa
Restaurant

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
Hand sanitizer provided

Map

Explore the area

Popular LocationPlaza de Castilla8 min walk
Popular LocationSantiago Bernabeu Stadium14 min walk
Popular LocationComplutense University of Madrid18 min drive
AirportMadrid (MAD-Adolfo Suarez Madrid-Barajas)20 min drive

Choose dates to view prices

  • The Level, Deluxe Room

    5/5 guest room rating

    Room amenities

    • 26 sq m
    • Sleeps 2
    More detailsThe Level, Deluxe Room
  • The Level, Premium Room

    5/5 guest room rating

    Room amenities

    • 37 sq m
    • Sleeps 2
    More detailsThe Level, Premium Room
  • The Level, Junior Suite

    Room amenities

    • 50 sq m
    • Sleeps 2
    More detailsThe Level, Junior Suite
  • The Level, Grand Suite

    Room amenities

    • 63 sq m
    • Sleeps 2
    More detailsThe Level, Grand Suite
  • Castilla The Level

    Room amenities

    • 75 sq m
    • Sleeps 2
    More detailsCastilla The Level
  • The Level, Family Room, Connecting Rooms

    Room amenities

    • 63 sq m
    • Sleeps 4
    More detailsThe Level, Family Room, Connecting Rooms
  • Room (Premium Triple Room The Level)

    Room amenities

    • 37 sq m
    • Sleeps 3
    More detailsRoom (Premium Triple Room The Level)
  • Room (Family Communicated The Level 2+2)

    Room amenities

    • 63 sq m
    • Sleeps 4
    More detailsRoom (Family Communicated The Level 2+2)

About this area

Madrid

Located in Madrid's Tetuan neighbourhood, The Level at Melia Castilla is near a metro station. Thyssen-Bornemisza National Museum and Prado Museum are cultural highlights, and some of the area's notable landmarks include Plaza de Castilla and Royal Palace of Madrid. Looking to enjoy an event or a match while in town? See what's going on at Santiago Bernabeu Stadium.
Visit our Madrid travel guide
View map
Popular Location

What's nearby

  • Plaza de Castilla - 8 min walk
  • Santiago Bernabeu Stadium - 14 min walk
  • WiZink Center - 18 min drive
  • Complutense University of Madrid - 18 min drive
  • Teatro Lara - 20 min drive

Getting around

  • Nuevos Ministerios Station - 3 min drive
  • Cuzco Station - 6 min walk
  • Madrid (MAD-Adolfo Suarez Madrid-Barajas) - 20 min drive

Restaurants

  • L'Albufera Restaurant — 1 min walk
  • Loby Café — 1 min walk
  • La Qchara de Pachi - 1 min walk
  • Restaurante L'Albufera - 1 min walk
  • La Tagliatella - 2 min walk

About this property

The Level at Melia Castilla

Family-friendly Madrid hotel in Tetuan, walk to Plaza de Castilla
This hotel features 2 restaurants, a 24-hour health club and a bar/lounge. Free continental breakfast, free WiFi in public areas and a free manager's reception are also provided. Additionally, a swim-up bar, a coffee shop/café and a conference centre are on-site. All 84 soundproofed rooms feature free WiFi and pillowtop beds. Comforts include premium bedding and pillow menus, and guests will also appreciate thoughtful touches such as espresso makers and bathrobes.
The Level at Melia Castilla offers 84 forms of accommodation with minibars and espresso makers. Pillowtop beds feature premium bedding. A pillow menu is available. 32-inch LED televisions come with digital channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a 24-hour health club and a seasonal outdoor pool.

Children aged under 18 years old are not allowed in the swimming pool, health club, fitness facility or spa tub without adult supervision. Guests aged under 18 years old are not allowed in the swimming pool, health club, fitness facility or spa tub.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-in
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking: EUR 27 per day
  • Limited parking spaces

Food and drink

  • Free continental breakfast available 7:30 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends
  • 2 restaurants and 1 coffee shop/cafe
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 24-hour health club
  • Arcade/game room
  • Seasonal outdoor pool
  • Spa services

Family friendly

  • Arcade/game room
  • Dry-cleaning service
  • Free children's club
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Arabic
  • Chinese
  • English
  • French
  • German
  • Italian
  • Portuguese
  • Russian
  • Spanish

Business services

  • 15 meeting rooms
  • Conference centre

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Handrails in stairwells
  • In-room accessibility
  • Visual alarms in hallways
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Fireplace in reception
  • TV in reception

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Climate control (heating)
  • Linens
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch LED TV
  • Digital channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in between 3:00 PM and 1:00 AM
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

If you arrive at the property after hours, you'll need to check in at an alternate location: Main Reception at Meliá Castilla
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Self-parking fee: EUR 27 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Safety features at this property include a smoke detector and window guards
This property advises that enhanced cleaning measures are currently in place
Disinfectant is used to clean the property
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser
Contactless check-in is available
Individually wrapped food options are available for breakfast

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from June to September
Pool access available from noon to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the swimming pool, health club, fitness facility or spa tub without adult supervision
Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility or spa tub

Frequently asked questions

Can I cancel my reservation for free at The Level at Melia Castilla and receive a full refund?
Yes, The Level at Melia Castilla offers free cancellation on select room rates, because flexibility matters! Please refer to The Level at Melia Castilla cancellation policy on our site for more details about any exclusions or requirements.
Does The Level at Melia Castilla have a pool?
Yes, this property has a seasonal outdoor pool. Pool access is from noon to 8:00 PM.
Is this property pet-friendly?
No, only service animals are welcome at the property.
How much is parking at The Level at Melia Castilla?
Self-parking is available for EUR 27 per day. Limited spots are available.
What time is check-in at The Level at Melia Castilla?
Check-in is from 3:00 PM to 1:00 AM. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at this hotel?
Checkout is at noon. Late checkout is available for a fee (amount may vary, subject to availability).
Where is this hotel located?
Located in Tetuan, this family-friendly Madrid hotel is within a 15-minute walk of Plaza de Castilla and Santiago Bernabeu Stadium. Thyssen-Bornemisza National Museum and Gran Via Street are also within 6 mi (10 km). Cuzco Station is 6 minutes by foot and Valdeacederas Station is 7 minutes.

Guest reviews

Overall score and ratings for The Level at Melia Castilla

4.9
Exceptional
5 - Excellent
14
4 - Good
2
3 - Okay
0
2 - Mediocre
0
1 - Poor
0
4.8
Cleanliness
4.8
Service and Staff
4.7
Amenities
4.7
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything was perfect

Stayed 5 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The bathroom was amazing! The Level area was also very nice!

Stayed 1 night in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Dec 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Nov 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

First of all at the beginning a bell boy came out and helped me with my suitcase and took me to the correct concierge ; there are several and he explained how to get back to that place and also the elevator button to push to get outside the hotel.This was necessary because the hotel is quite large.There are many things to help their guests relax and pamper themselves.The breakfast room is the largest that I ever saw and I have never seen so many selections from which to choose.

Stayed 3 nights in Oct 2019