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The Level at Melia Castilla

Hotel Class
4 out of 5
Photo gallery

Reviews

4.9 / 5Exceptional
11 reviews

Amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Plaza de Castilla
    8 min walk
  • Popular Location
    Santiago Bernabeu Stadium
    15 min walk
  • Restaurant
    Klimt
    1 min walk
  • Restaurant
    La Qchara de Pachi
    1 min walk
  • Airport
    Madrid (MAD-Adolfo Suarez Madrid-Barajas)
    22 min drive

Choose dates to view prices

Book online or call:

+64 9913 4658
  • The Level, Deluxe Room

    Room Amenities

    • Sleeps 2
    More details
  • The Level, Premium Room

    Room Amenities

    • Sleeps 2
    More details
  • The Level, Junior Suite

    Room Amenities

    • Sleeps 2
    More details
  • The Level, Grand Suite

    Room Amenities

    • Sleeps 2
    More details
  • Castilla The Level

    Room Amenities

    • Sleeps 2
    More details
  • The Level, Family Room, Connecting Rooms

    Room Amenities

    • Sleeps 4
    More details
  • Room (Premium Triple Room The Level)

    Room Amenities

    • Sleeps 3
    More details
  • Room (Family Communicated The Level 2+2)

    Room Amenities

    • Sleeps 4
    More details

About this area

Madrid

Located in Madrid's Tetuan neighbourhood, The Level at Melia Castilla is near a metro station. The area's natural beauty can be seen at Plaza de España and El Retiro Park, while National Library and Prado Museum are cultural highlights. Travelling with kids? Don't miss Madrid Zoo Aquarium, or check out an event or a game at Santiago Bernabeu Stadium.

Popular Location

What's nearby

  • Plaza de Castilla - 8 min walk
  • Santiago Bernabeu Stadium - 15 min walk
  • Avenida America - 5 min drive
  • Teatro Coliseum - 8 min drive
  • Complutense University of Madrid - 8 min drive

Getting around

  • Cuzco Station - 6 min walk
  • Madrid Chamartín Station - 7 min drive
  • Madrid (MAD-Adolfo Suarez Madrid-Barajas) - 16 min drive

Restaurants

  • L'Albufera Restaurant — 1 min walk
  • Loby Café — 1 min walk
  • Klimt - 1 min walk
  • La Qchara de Pachi - 1 min walk
  • La Piamontesa - 1 min walk

About this property

The Level at Melia Castilla

Family-friendly Madrid hotel in Tetuan, walk to Plaza de Castilla
Along with 2 restaurants, this hotel has a 24-hour health club and a bar/lounge. Free continental breakfast, free WiFi in public areas and a free manager's reception are also provided. Additionally, a swim-up bar, a coffee shop/café and a conference centre are on-site. All 84 soundproofed rooms feature free WiFi and pillowtop beds. Comforts include premium bedding and pillow menus, and guests will also appreciate thoughtful touches such as espresso makers and bathrobes.
The Level at Melia Castilla offers 84 forms of accommodation with minibars and espresso makers. Pillowtop beds feature premium bedding. A pillow menu is available. 32-inch LED televisions come with digital channels. Bathrooms include a complimentary bathrobe, complimentary slippers, designer toiletries and complimentary toiletries.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Recreational amenities at the hotel include a 24-hour health club and a seasonal outdoor pool.
Children aged under 18 years old are not allowed in the swimming pool, health club, fitness facility or spa tub without adult supervision. Guests aged under 18 years old are not allowed in the swimming pool, health club, fitness facility or spa tub.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking: EUR 27 per day

Food and drink

Free continental breakfast available 7:30 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends
2 restaurants and 1 coffee shop/cafe
1 swim-up bar, 1 poolside bar and 1 bar
Free daily reception
24-hour room service
Coffee/tea in a common area

Things to do

24-hour health club
Arcade/game room
Seasonal outdoor pool
Spa services

Family friendly

Arcade/game room
Dry-cleaning service
Free children's club
Free cots/infant beds
In-room childcare (surcharge)
Laundry facilities
Seasonal outdoor pool
Soundproofed rooms

Conveniences

ATM/banking services
Ballroom
Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand
Reception hall

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

Arabic
Chinese
English
French
German
Italian
Portuguese
Russian
Spanish

Business services

15 meeting rooms
Conference centre

Outdoors

Garden
Pool sunloungers
Pool umbrellas
Terrace

Spa

Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair accessible (may have limitations)

More

Designated smoking areas
Fireplace in reception
TV in reception

Room amenities

Bedroom

Blackout drapes/curtains
Climate control (air conditioning)
Climate control (heating)
Free cots/infant beds
Linens
Pillow menu
Pillow-top mattress
Premium bedding

Bathroom

Bathrobes
Designer toiletries
Hairdryer
Shampoo
Soap
Toilet paper
Towels

Entertainment

32-inch LED TV
digital channels

Food and drink

Electric kettle
Espresso maker
Free bottled water
Minibar

More

Connecting rooms available
Desk
Iron/ironing board
Laptop-friendly workspace
Phone
Safe
Slippers
Soundproofing
Turndown service

Policies

Check-in

Check-in between 3:00 PM - 1:00 AM
Early check-in subject to availability
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

  • If you arrive at the property after hours, you'll need to check in at an alternate location: Main Reception at Meliá Castilla<br />

Pets

  • Pets not allowed (service animals welcome)

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

American Express
Diners Club
JCB International
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Self-parking fee: EUR 27 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Safety features at this property include a smoke detector and window guards.

We should mention

Cash transactions at this property cannot exceed EUR 2500 due to national regulations. For further details, please contact the property using the information in the booking confirmation. The seasonal pool will be open from June to September.Pool access available from noon to 8:00 PM Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Up to 2 children aged 16 years old and younger stay for free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guest rooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
4.9

Exceptional

5 - Excellent
10
4 - Good
1
3 - Okay
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2 - Mediocre
0
1 - Poor
0
4.9
Cleanliness
4.8
Service and Staff
4.8
Amenities
4.8
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Nov. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

First of all at the beginning a bell boy came out and helped me with my suitcase and took me to the correct concierge ; there are several and he explained how to get back to that place and also the elevator button to push to get outside the hotel.This was necessary because the hotel is quite large.There are many things to help their guests relax and pamper themselves.The breakfast room is the largest that I ever saw and I have never seen so many selections from which to choose.

Stayed 3 nights in Oct. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service

Stayed 1 night in Sep. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Sep. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Really helpful and friendly staff, very clean, relaxing experience on The Level.

Stayed 3 nights in Aug. 2019

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