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"The room was spacious and clean. The 2 pools were nice. The main restaurant was nice. The hot water was not really warm in our room, even after maintenance came out to look at it in our room specifically. Our son had a room a few doors down and his hot water worked well. The resort was quiet, and beautiful. The bar's drinks were strong. Our biggest complaint is that we tried to book the all-inclusive when we arrived at the resort and we were told we had to pre-book that. We booked within 24 hours of arriving so that wasn't possible. The more "reasonably priced" restaurant onsite was not open every night, and the burger/bbq restaurant was not open when listed Thursday or Friday. We stayed Monday night to Saturday morning. Dinner option was limited on 2 different nights to the fancy Restaurante Alexandra only, which we did not find worth the cost for the service and food. This resort was pretty far from other restaurant options even with a rental car. The nearest thing we saw was a Burger King and it was about 10 to 15 minutes away because the seaside resort is on a very curvy mountainous road, beautiful views but slow going drive. Also the ocean next to the resort has jellyfish. There is a warning sign on the dock and I got stung walking to the swim platform and a little kid got stung several times. The resort cannot control wildlife, but a few more warning signs would have been nice. We definitely would stay again but only with the All-Inclusive package."

"Very nice but they have to do something about the birds"

"El hotel se encuentra en muy mal estado. Cuando entras te reciben un grupo de perros que duermen justo frente a la entrada del hotel. Las piscinas sucias, los cuartos necesitan ser remodelados o al menos reparados. Mi experiencia fue muy mala."

"👍"

"Nose puede ajustar la temperatura del cuarto."

"It's an excellent hotel in downtown Mayagüez that I've stayed at before. The facilities, rooms, common areas, and staff are all excellent."

"Great experience"

"Pool was nice "

"Nos gustò mucho el hotel. Disfrutamos de la belleza y tranquilidad del lugar. Eso era el propósito de la estadia"