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"The room was clean and the beds comfortable. We arrived at night after the office was closed but they messaged us our room number and door code. We had a little trouble opening the door because we didn't know you have to press the # key after the code. Our room didn't have coffee in it like they said there would be. We complained but they didn't do anything to comp us. We went to the pool at like 9pm (it's open til 10) but it was so dark and hard to see on the path that my daughter almost fell because she couldn't see where the path had zig-zagged. But we enjoyed the pool even though it was so dark. The grounds are lovely and there is a nice tranquil vibe. You can really hear the coqui at night. The restaurant was kinda expensive for us. We got 2 drinks and 2 desserts and it was $50. But overall it was a great stay!"

"Nice hotel very close to crash boat beach. Front desk service needs to improve. "

"Better than a Hilton or Mariott. Almost like a St. Regis. "

"Breakfast was cold, coffee was good if you can wait until 8 am ( if you can't, you may not have other options nearby)."

"I chose this hotel based on the reviews, and I wouldn’t consider myself a very picky traveler—as long as I get what I pay for. Unfortunately, my expectations were not met here. The food and drinks are good once you finally receive them, but the wait times can be very long. The rooms themselves are fine, however they need to be kept extremely cold or the ceiling starts to sweat. I understand this is a tropical climate, but it’s uncomfortable having my kids come in from the pool into an ice-cold room. On our second day, we noticed a significant number of ants in the room. We didn’t bring any food inside, so I’m not sure where they came from—they seemed to be concentrated around a power cord. The service is polite, but not particularly warm or attentive. Staff do their jobs, but it lacks the friendliness and hospitality you might experience on other islands or on a cruise. The surrounding area is nice, with many cute places to eat nearby, and it definitely offers a quieter, more relaxed vibe compared to San Juan. There is limited amount of things to do for kids: beach, pool,ping pong table, swings. No gym or sport courts. It was ok for our 5 day stay but on the last day the kids were bored. "

"Only eat breakfast one time, it was alright for a free breakfast. The AC was super cold and there was no way to control the temperature. The staff was very helpful, cordial and friendly."

"Nice"

"Awesome "

"Very secure staff great "