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Reviews of Gold Vault Inn

2.5 out of 5
Gold Vault Inn
1225 N.Dixie Blvd, Radcliff, KY

Reviews

8.2

Very good

Rating 10 - Excellent. 342 out of 754 reviews" "
Rating 8 - Good. 251 out of 754 reviews" "
Rating 6 - Okay. 73 out of 754 reviews" "
Rating 4 - Poor. 34 out of 754 reviews" "
Rating 2 - Terrible. 54 out of 754 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Rodney

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

Taif

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent
Stayed 1 night in May 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2024

2/10 Terrible

Rena, Christiansted

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
This property was not clean or maintained. I went to the front desk the day before I was scheduled to leave and they stated someone checked me out of my room. I inquired about a refund for night and the General Manager denied my claim. when I informed the front desk my room smelled like smoke, I was met with a puzzled look. The next time I saw the front desk agent she was outside the front entrance smoking a cigarette ! No amount of savings warrant staying at this facility. For your health and safety, choose wisely.
Stayed 4 nights in May 2024
Response from General Manager on 22 May 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Cynthia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was nice the area around looked a bit run down.
Stayed 1 night in May 2024
Response from General Manager on 22 May 2024
Thank you for taking the time to rate our property! Your feedback is very important to us. We’re glad you enjoyed your stay with us!

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Thank you for taking the time to rate our property! We hope that you enjoyed your stay with us.

8/10 Good

Jessica, Okawville

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Property was very clean but needs much updating.
Stayed 1 night in May 2024
Response from General Manager on 22 May 2024
Thank you for taking the time to rate our property! Your feedback is very important to us. We’re glad you enjoyed your stay with us!

10/10 Excellent

Christina

Liked: Cleanliness, amenities
feels like home
Stayed 1 night in May 2024
Response from General Manager on 22 May 2024
Thank you for taking the time to rate our property! Your feedback is very important to us. We’re glad you enjoyed your stay with us!

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Feels like home, staff is very helpful and nice, ty Rachel Sue and Anthony my stay has been great. at the Gold Valut Inn
Stayed 1 night in May 2024
Response from General Manager on 22 May 2024
Thank you for taking the time to rate our property! Your feedback is very important to us. We’re glad you enjoyed your stay with us!

4/10 Poor

Mark

Travelled with family
Disliked: Staff & service
Was booked for a room and found after getting the key that someone was already staying in the room. This is concerning as they overbooked and that someone else can get keys to your room as a mistake which was blamed on a different shift. The service desk was unable to do anything (check for rooms or refund my bill without calling assistant general manager)
Stayed 2 nights in May 2024
Response from General Manager on 22 May 2024
On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Amelia

I reserved a room with two beds, but there was only one and they said they didn’t have any other rooms. And then my brother also reserved a room, but the room they gave him already had someone in it. Ended up going to another hotel and will never stay there again.
Stayed 2 nights in May 2024
Response from General Manager on 22 May 2024
On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

KeJerald

Stayed 4 nights in May 2024

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
amazing
Stayed 2 nights in May 2024
Response from Hotel Management on 17 May 2024
Thank you for taking the time to rate our property Natalie! We hope that you stay with us again when visiting the Radcliff and Elizabethtown area.

4/10 Poor

Wanda I

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We reserved for 4 night's and they just do the room for three by mistake. Then they move us to a different room that was used, dirty and doesn't have the same view that we paid for. We found used soaps and dirty room when they move us.
Stayed 3 nights in May 2024
Response from Hotel Management on 17 May 2024
On behalf of our entire team, I would like to apologize for the experience and inconvenience you faced with your stay at our property. This does not meet our standards either. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience Wanda.

8/10 Good

Danielle

Stayed 3 nights in May 2024

6/10 Okay

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property is definitely in need of a makeover. Wallpaper is peeling, trim is falling off the walls, stained carpet.Everything is old. Hardly any light to get ready in the room. But my biggest concern is when ammenities are listed but they are not functional. This can be updated on their property features.Hot tub was not functioning, no water, clearly this was not a recent problem. Then we were charged 300 more for the room when we had already paid at booking. Security deposit I am fine with, but $300 more? Had to call Expedia to get it worked out but they were really shady. New owner is basically a slum lord, as far as I'm concerned.
Stayed 2 nights in May 2024
Response from Hotel Management on 17 May 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations and also meeting our standards. Your satisfaction is important to us and I am going to personally use your feedback to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again.

2/10 Terrible

Bruce

Stayed 1 night in May 2024

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Very rude customer service will not be back
Stayed 1 night in May 2024
Response from Hotel Management on 17 May 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations with the service during your stay. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience, Jessica.

8/10 Good

daniel, San Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pizza Hut is just next door
Stayed 1 night in May 2024
Response from Hotel Management on 17 May 2024
Thank you for taking the time to rate our property! We hope that you enjoyed your stay with us and will stay again when visiting the Radcliff area!

10/10 Excellent

KeJerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great! Highly recommended
Stayed 4 nights in Apr 2024
Response from Hotel Management on 17 May 2024
Thank you for taking the time to rate our property KeJerald. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Radcliff and Elizabethtown area!

2/10 Terrible

Walter

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like mold this is the hotel for you. Also noise from a Waste Management facility in the area can be heard. Maybe not every day but during my stay it was horrible. What did you not like? The "Other" choice does not allow entries. So being charged for 3 rooms even though I booked two. I did get my money back but my credit card hold was for three rooms. Not fair at all.
Stayed 1 night in May 2024
Response from Hotel Management on 17 May 2024
On behalf of our entire team, I would like to apologize for all the inconveniences you faced during your stay at our property. Your satisfaction is important to us and we will be using the feedback (especially about the cleanliness) you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Ginger

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Management Team on 3 May 2024
Thank you for taking the time to rate our property Ginger! We hope that you enjoyed your stay with us and will stay again when visiting the Elizabethtown area.

10/10 Excellent

Ginger

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Hotel Management on 1 May 2024
Thank you for taking the time to rate our property Ginger! We hope that you enjoyed your stay with us and will stay again when visiting the Elizabethtown area.

6/10 Okay

Billie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff were all very friendly and the room was clean! No issues there! However, the reason we booked this hotel was for the indoor pool which was not working (don't know why). The hot tub was also not working. I feel this should have been posted/noted. We were very disappointed.
Stayed 1 night in Apr 2024
Response from Hotel Management on 1 May 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations with our amenities. Our pool has been down because the pool heater had given out. We have our team ready and waiting for the parts and tools they need to arrive. Unfortunately our hot tub is permanently being removed. I will definitely look into getting it updated where it needs to be. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Jemilyana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 1 May 2024
Thank you for taking the time to rate our property Jemilyana! We hope that you enjoyed your stay with us and will stay again when visiting the Elizabethtown area.

2/10 Terrible

Ginger

Stayed 1 night in Apr 2024
Response from General Manager on 22 May 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. Your satisfaction is important to us.

8/10 Good

Travis

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Hotel Management on 23 Apr 2024
Thank you for taking the time to rate our property! We hope that you enjoyed your stay with us and will stay again when visiting the Elizabethtown area.

8/10 Good

Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff- very nice and helpful. Should state that the whirlpool was non functioning..😒
Stayed 1 night in Apr 2024
Response from Hotel Management on 23 Apr 2024
Thank you for taking the time to rate our property Don. We do apologize for any inconvenience you had during your stay. I know our pool being under maintenance must have been frustrating to hear about. I do hope you give us a chance in the future when visiting the Radcliff area.

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Clean but could use some upkeep/maintenance.
Stayed 1 night in Apr 2024
Response from Hotel Management on 16 Apr 2024
Thank you for taking the time to let us know what you enjoyed about our property and improvements we may need to make. Your feedback is very important to us Cynthia. We hope you consider staying at our property again when visiting the Radcliff & Elizabethtown area.

10/10 Excellent

Ginger

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gear
Stayed 1 night in Apr 2024
Response from Hotel Management on 16 Apr 2024
Thank you for taking the time to rate our property Ginger! We hope that you enjoyed your stay with us and will stay again when visiting the Elizabethtown area.

8/10 Good

Clarissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Didn’t have one issue.
Stayed 1 night in Apr 2024
Response from Hotel Management on 16 Apr 2024
Thank you for taking the time to rate our property! We hope that you enjoyed your stay with us and will stay again when visiting the Radcliff & Elizabethtown area.

6/10 Okay

Dianna

Liked: Cleanliness, staff & service
Hot tub was not working and the pool was freezing. These two things were the whole reason I booked this hotel but I'm the past the have been amazing!!
Stayed 2 nights in Apr 2024
Response from Hotel Management on 16 Apr 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are sorry for our hot tub being shutdown and our pool being freezing! That must have been frustrating. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Daniel

Stayed 1 night in Mar 2024
Response from Hotel Management on 23 Apr 2024
Thank you for taking the time to rate our property Daniel! We hope that you enjoyed your stay with us and will stay again when visiting the Elizabethtown and Radcliff area.

8/10 Good

Stacy

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Poor walking area, rooms are coldish, but really big.
Stayed 3 nights in Mar 2024
Response from Hotel Management on 26 Mar 2024
Thank you for taking the time to let us know what you enjoyed about our property and improvements we may need to make. Your feedback is very important to us Stacy. We hope you consider staying at our property again when visiting the Elizabethtown area.

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
I love how Will the indoor pool was so clean and very welcoming
Stayed 2 nights in Mar 2024
Response from Hotel Management on 27 Mar 2024
Thank you for taking the time to rate our property Dominique. Im so glad you had a welcoming experience and got to enjoy our pool!!! Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

10/10 Excellent

Raylene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the price. Close to Elizabethtown. Clean premises and we felt safe.
Stayed 1 night in Mar 2024
Response from Hotel Management on 25 Mar 2024
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

10/10 Excellent

Laura, Kalkaska

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean rooms, comfortable beds, small but adequate breakfast all at a great price.
Stayed 1 night in Mar 2024
Response from Hotel Management on 25 Mar 2024
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

8/10 Good

Jeffery, Sarasota

Stayed 2 nights in Jan 2023
Response from Hotel Management on 16 Apr 2024
Thank you for taking the time to rate our property! We hope that you enjoyed your stay with us and will stay again when visiting the Radcliff & Elizabethtown area.

6/10 Okay

Rochelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found everything to be good ,The Breakfast area was nice and clean👍.If came back to Radcliff Kentucky I would choose Gold Vault again and even recommend others
Stayed 3 nights in Mar 2024
Response from Hotel Management on 25 Mar 2024
Thank you for taking the time to rate our property. Your feedback is very important to us. We appreciate the recommendation. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
If you're looking for a five star Motel you won't find it here. But i only paid 70.00 for a night and have paid way more elsewhere for alot less. They had breakfast and evem room service .but if you're looking for a place to just rest and enjoy. I do recommend and ill be back forsure. If im ever back in the area.
Stayed 1 night in Mar 2024
Response from Hotel Management on 23 Mar 2024
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

8/10 Good

Jesse

Liked: Cleanliness, staff & service
Place was great. Breakfast was great . Nice pool area. Nice patio.. The bathrooms in the room could have updated better!!
Stayed 2 nights in Mar 2024
Response from Hotel Management on 23 Mar 2024
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

10/10 Excellent

Petra

Liked: Cleanliness
Friendly staff
Stayed 1 night in Mar 2024
Response from Hotel Management on 18 Mar 2024
Thank you for taking the time to rate our property. I am glad you appreciate our staff as much as we do! Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

10/10 Excellent

Katie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room for the price
Stayed 1 night in Mar 2024
Response from Hotel Management on 15 Mar 2024
Thank you for taking the time to rate our property Katie. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown/Radcliff area!

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
thebed
Stayed 3 nights in Mar 2024
Response from Hotel Management on 16 Mar 2024
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

10/10 Excellent

Ayuna

Liked: Cleanliness, staff & service, property conditions & facilities
Pool
Response from Hotel Management on 7 Mar 2024
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

10/10 Excellent

James

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Hotel Management on 7 Mar 2024
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

8/10 Good

Tiffanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel however I booked a room over two weeks in advance for a poolside room but did not get one when I got there. I stay once/month while my son does Army drills. The only other issue I have is that check out is at 11am and keycards seem to deactivate around 9am. While loading up I am unable to shut my door or get back inside when going out.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 10 Mar 2024
Thank you for taking the time to let us know what you enjoyed about our property and improvements we may need to make. I apologize that you didn't get the poolside room that you had requested. I definitely will let the staff know to be better at accommodating the requests. Your feedback is very important to us. We hope you consider staying at our property again when visiting the Elizabethtown area.

10/10 Excellent

Jesylyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It's dated, but it's clean. We stay here often. Very laid back affair. As my dad would say, "It's not sexy, but it gets the job done."
Stayed 1 night in Feb 2024
Response from Hotel Management on 7 Mar 2024
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

2/10 Terrible

Larry

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on 10 Mar 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

David

Travelled with partner
Very noisy past 10:30
Stayed 2 nights in Feb 2024
Response from Hotel Management on 10 Mar 2024
Thank you for taking the time to let us know what you enjoyed about our property and improvements we may need to make. I apologize that there was noise during quiet hours while you stayed with us. Your feedback is very important to us. We hope you consider staying at our property again when visiting the Elizabethtown area.