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Reviews of Pacific Palms Resort

4 out of 5
Pacific Palms Resort
1 Industry Hills Pkwy, La Puente, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 519 out of 1003 reviews" "
Rating 8 - Good. 216 out of 1003 reviews" "
Rating 6 - Okay. 121 out of 1003 reviews" "
Rating 4 - Poor. 79 out of 1003 reviews" "
Rating 2 - Terrible. 68 out of 1003 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Veronica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great. Definitely will go back in the future.
Stayed 2 nights in May 2024

8/10 Good

Jian

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Was told to the front desk toilet water leaking. But none follow up.before have 2 free water bottles in room. Right now nothing and $5/bottles if you order from the front desk. When you make a turn on the bed. Have noise coming out. It’s disappointed this time stay here. Too much down grade vs before

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in May 2024

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time
Stayed 1 night in May 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property. Felt very safe with the guard at the entrance, verifying that your reservation was valid.
Stayed 1 night in May 2024

6/10 Okay

Jian, West Sacramento

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Violet

Liked: Cleanliness, staff & service, property conditions & facilities
I love the view
Stayed 1 night in May 2024

10/10 Excellent

Cesario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to shopping and entertainment
Stayed 1 night in May 2024

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Anthony

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities
Our stay at Pacific Palms Hotel was overall quite enjoyable. The staff was friendly, check-in and check-out were smooth and hassle-free.The rooms were comfortable and provided a relaxing environment after a long day of activities. Amenities were meh, ice machine did not work on our floor. House keep ladies were nice and worked with a smile.One area where the hotel could improve is in the area of cleanliness. While the rooms were generally clean, I noticed some areas that could use a bit more attention to detail due to being outdated.Overall, I had a pleasant experience at Pacific Palms Hotel and would consider staying here again on future visits to the area.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Violeta

Travelled with partner
.
Stayed 1 night in Apr 2024

10/10 Excellent

Sheila

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The women that helped us for check inn was so rude. Was not helpful deemener n how she carry herself was rude. She shouldnt be there
Stayed 1 night in Apr 2024

10/10 Excellent

omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Fatima

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Room is dirty, broken toilet, safety box and some of the furniture in the in bad condition. First and last time staying at this hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Yvette

Stayed 1 night in Mar 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful and peaceful
Stayed 1 night in Mar 2024

2/10 Terrible

samuel, Yorba Linda

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I reserved a two bedroom but the management make me pay additional premium to upgrade.
Stayed 1 night in Mar 2024

4/10 Poor

Kenny

Travelled with partner
Liked: Amenities
Disliked: Staff & service
For a resort, this one was disappointing. The curtain doors were marked up and had tape on it. Some of the towels weren't clean. There was still trash lying around. Got a double bed when it was supposed to be a king bed.
Stayed 1 night in Mar 2024

8/10 Good

Vanessa

Stayed 1 night in Mar 2024

10/10 Excellent

Jianci

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Jennie

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
My room was very dusty Furniture had obvious scratches and dents Room was noisy like you could hear the pipes water flushing all night
Stayed 1 night in Mar 2024

10/10 Excellent

omar

Liked: Cleanliness, staff & service, property conditions & facilities
Loved every second of my stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Stephen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Saliba

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel just far away from everything
Stayed 3 nights in Mar 2024

6/10 Okay

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked In Advance they had no rooms available until 2 hours later . We’ve stayed here before never had this issues but over all it was a great stay .
Stayed 1 night in Mar 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and front desk very accommodating
Stayed 2 nights in Mar 2024

10/10 Excellent

Brandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay , amazing view
Stayed 1 night in Mar 2024

10/10 Excellent

Qianzi

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024

8/10 Good

Veronica A

Stayed 1 night in Mar 2024

10/10 Excellent

Juan

Stayed 2 nights in Feb 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people
Stayed 1 night in Mar 2024

10/10 Excellent

?

Travelled with partner
Liked: Amenities
Nice weekend escape!!!
Stayed 1 night in Mar 2024

10/10 Excellent

kim

Stayed 1 night in Mar 2024

10/10 Excellent

Todd

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Mar 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Good job
Stayed 1 night in Feb 2024

10/10 Excellent

Latosha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a fantastic stay at Pacific Palms Resort! The room exceeded expectations with its spacious layout, and the bed was a dream—extra soft and plush for a perfect night's sleep. The staff was incredibly accommodating, making the experience even more enjoyable. The on-site restaurant proved to be a culinary delight, offering a diverse and delicious menu. Overall, Pacific Palms Resort provided a memorable and comfortable retreat, blending luxurious accommodations with exceptional service. Highly recommend!

10/10 Excellent

Elsie, Toronto

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay at this resort when visit LA for more than 10 years! 👍👍
Stayed 2 nights in Feb 2024

10/10 Excellent

Theresa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and friendly staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Janelle

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff!!
Stayed 2 nights in Feb 2024

2/10 Terrible

Rusty

Travelled with partner
Disliked: Cleanliness
Well… I like the balcony. Shower has good pressure. I don’t like the beds. Both were not kosher. Yuck.
Stayed 1 night in Feb 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Kayaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noice balcony view
Stayed 3 nights in Feb 2024

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone there was very nice and professional
Stayed 3 nights in Feb 2024

10/10 Excellent

Glaiza

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend
Stayed 2 nights in Feb 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

QI

Travelled with family
Liked: Cleanliness, staff & service, amenities
One nightstand lamp was not working. Outside A/C was loud.
Stayed 1 night in Feb 2024

8/10 Good

Kevin Michael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel, itself was great, but $75 for cold and runny scrambled eggs and chopped up french fries with onion powder and oregano was definitely not great.
Stayed 7 nights in Feb 2024

10/10 Excellent

Yoselin, Lynwood

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service Delicious food and great serves attention
Stayed 1 night in Feb 2024