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Reviews of Four Points by Sheraton Los Angeles Westside

3 out of 5
Four Points by Sheraton Los Angeles Westside
5990 Green Valley Cir, Culver City, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 575 out of 1003 reviews" "
Rating 8 - Good. 254 out of 1003 reviews" "
Rating 6 - Okay. 91 out of 1003 reviews" "
Rating 4 - Poor. 32 out of 1003 reviews" "
Rating 2 - Terrible. 51 out of 1003 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Roman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Customer Service on 22 May 2024
Roman, thank you for your positive rating of Four Points by Sheraton Los Angeles Westside. Our team is pleased that you had a pleasant experience. We look forward to hosting you again soon!

10/10 Excellent

Kara, Nashville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Customer Service on 21 May 2024
Kara, thank you for your positive rating of the Four Points by Sheraton Los Angeles Westside. We're thrilled to know you enjoyed your stay. Our team looks forward to welcoming you back soon!

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to do business with
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Paul, it is wonderful to hear that you found Four Points by Sheraton Los Angeles Westside convenient for your business needs. We look forward to welcoming you back on your next visit!

6/10 Okay

Kirit, Sydney

Travelled with family
Liked: Cleanliness
Nice hotel and location. My only issue was that the bathrooms have no air ventilation or extraction which can make it very uncomfortable. Also, the air conditioning is old therefore very noisy at night time
Stayed 4 nights in May 2024
Response from Customer Service on 20 May 2024
Kirit, thank you for taking the time to share your feedback. It is nice to hear that you appreciated the hotel and its location. Your observations regarding the bathroom ventilation and air conditioning are noted. Our team is continually working to enhance the guest experience. We do hope you will consider staying with us again in the future.

8/10 Good

Cordell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attractive property, clean facility. Everything in working order. People I interacted with got the job done. Pillows are flat and left me with a headache.
Stayed 2 nights in May 2024
Response from Customer Service on 16 May 2024
Cordell,Thank you for your feedback. It is wonderful to hear that you enjoyed the well-maintained property and that everything was in working order at Four Points by Sheraton Los Angeles Westside. Your comments regarding the pillows are appreciated. We're looking forward to welcoming you back for an even better stay in the future.

10/10 Excellent

Erik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is perfect!
Stayed 1 night in May 2024
Response from Customer Service on 16 May 2024
Erik, thank you for your wonderful words! The team at Four Points by Sheraton Los Angeles Westside is thrilled to hear you found your stay perfect. We look forward to welcoming you back soon!

2/10 Terrible

Abdoulkarim

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 16 May 2024
Abdoulkarim, thank you for taking the time to provide a rating. It is regrettable to hear that your experience didn't meet your expectations. Your feedback is important, and if there is anything specific you would like to share, we encourage you to reach out so we can better understand how to improve.

10/10 Excellent

Paul

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 1 night in Mar 2024
Response from Customer Service on 2 May 2024
Paul, thank you for your wonderful feedback regarding your stay at Four Points by Sheraton Los Angeles Westside. We're thrilled to hear that you appreciated the cleanliness and tranquility. Our team is committed to providing comfortable, serene environments for our guests. We look forward to welcoming you back in the near future.

10/10 Excellent

Lynn

Business traveller
The hotel was very clean, the staff was pleasant, and the location is great because of its proximity to the Westfield Mall - within walking distance.
Stayed 2 nights in Apr 2024
Response from Customer Service on 2 May 2024
Lynn, thank you for choosing Four Points by Sheraton Los Angeles Westside for your stay. It's delightful to read that you enjoyed our cleanliness, friendly team members, and convenient location near Westfield Mall. Your feedback is sincerely appreciated, and we hope to serve you again in the future.

6/10 Okay

Ravi Chand

Stayed 1 night in Apr 2024
Response from Customer Service on 17 May 2024
Ravi, thank you for your rating. This will help us improve and provide a better stay for all guests. Thank you for staying with us. We look forward to having another chance to better serve you next time. Safe travels!

10/10 Excellent

Antonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have liked a fan in restroom.
Stayed 2 nights in Apr 2024
Response from Customer Service on 26 Apr 2024
Antonia, thank you for taking the time to share your thoughts about Four Points by Sheraton Los Angeles Westside. We appreciate your feedback regarding a preferred amenity and will certainly bear it in mind. We look forward to serving you again in the future.

10/10 Excellent

Ruben

Stayed 1 night in Apr 2024
Response from Customer Service on 11 May 2024
Thank you for the perfect rating, Ruben!We are very pleased to hear that you had a wonderful stay at Four Points by Sheraton Los Angeles Westside. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Alfredo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 2 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Alfredo, it warms our hearts to see that you had a great experience at Four Points by Sheraton Los Angeles Westside. We're thrilled to have met your expectations and look forward to welcoming you back on your next visit.

8/10 Good

Gabbrielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to lots of amenities
Stayed 2 nights in Mar 2024
Response from Customer Service on 18 Apr 2024
Gabbrielle, we're pleased to know that you enjoyed the convenient location of Four Points by Sheraton Los Angeles Westside. Our prime position offers easy access to multiple local amenities which our guests find beneficial. We're glad to note this added positivity to your experience. It was our pleasure hosting you and we hope to do so again in the future.

10/10 Excellent

Tzetzangari

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I have stayed at. Very understanding
Stayed 2 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Tzetzangari, it's fantastic that you consider Four Points by Sheraton Los Angeles Westside the best hotel you've experienced. We're thrilled to be recognized for our understanding nature. We eagerly await your next visit.

10/10 Excellent

Kamer, East Greenwich

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and friendly front desk. I could able to check-in earlier.
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Kamer, it's delightful to hear about your positive experiences with our front desk team at the Four Points by Sheraton Los Angeles Westside. We're glad that the early check-in could accommodate your schedule. We hope to welcome you back in the future.

10/10 Excellent

Nancy

Stayed 1 night in Apr 2024
Response from Customer Service on 4 May 2024
Thanks for sharing this perfect rating, Nancy!We're thrilled to hear you enjoyed your stay at Four Points by Sheraton Los Angeles Westside! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

6/10 Okay

Sunil

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
We appreciate the feedback, Sunil.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

6/10 Okay

Mamatha

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Mamatha, it seems from your rating that your recent stay didn't meet all your expectations. Listening to our valued guests like you helps us identify areas where we might be able to improve our services. We'd sincerely appreciate if you could provide us with more detailed feedback so we can better address your needs the next time. Your enhanced satisfaction is our goal.

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Customer Service on 10 Apr 2024
Erick, it's delightful to hear you enjoyed the convenient placement of Four Points by Sheraton Los Angeles Westside. We look forward to hosting you again on your next visit.

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe an clean!
Stayed 1 night in Apr 2024
Response from Customer Service on 10 Apr 2024
Roberto, it's wonderful to hear that the cleanliness and security at Four Points by Sheraton Los Angeles Westside met your expectations. We take great pride in maintaining the highest standards for our guests. Looking forward to welcoming you back on your next LA trip.

10/10 Excellent

Keira

Stayed 1 night in Mar 2024
Response from Customer Service on 7 Apr 2024
Thank you for the fantastic rating, Keira!We strive to make all of our guests feel welcome and relaxed during their time at Four Points by Sheraton Los Angeles Westside! We can't wait to see you again soon.

10/10 Excellent

Kevin M

Stayed 3 nights in Mar 2024
Response from Customer Service on 6 Apr 2024
Kevin, it's fantastic to see such a high rating for Four Points by Sheraton Los Angeles Westside! We're thrilled you had a memorable experience and hope you will choose our hotel for your future travels. Thanks for your support.

10/10 Excellent

Shania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is always clean. Easy check in. Good area. I frequent this hotel when I’m visiting Los Angeles.
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Shania, it's always a pleasure to hear from our returning guests. We're thrilled you find Four Points by Sheraton Los Angeles Westside consistently tidy and convenient and appreciate the ease of check-in. Your continued patronage means a lot to us. We look forward to hosting you again the next time you visit Los Angeles.

8/10 Good

Danielle

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Danielle, it's great to hear you had a positive experience at Four Points by Sheraton Los Angeles Westside. We appreciate your rating and look forward to providing another enjoyable stay the next time you're in Los Angeles.

10/10 Excellent

Nancy

Stayed 1 night in Mar 2024
Response from Customer Service on 14 Apr 2024
Thanks for the amazing rating, Nancy!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Four Points by Sheraton Los Angeles Westside!

10/10 Excellent

Kristin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had dinner at the bar and food was surprisingly better than expected. Bartender was helpful and friendly.
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Kristin, it's wonderful to hear that your dining experience at Four Points by Sheraton Los Angeles Westside exceeded your expectations. It's great to know that the remarkable service provided by our bartender made a positive impression on you. The team is delighted to hear about this. We look forward to welcoming you back for another delightful experience soon.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Douglas, it's great to see your perfect rating of Four Points by Sheraton Los Angeles Westside. Your support and presence are truly appreciated. We look forward to welcoming you back in the near future.

10/10 Excellent

Tinku

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, would stay here again!
Stayed 2 nights in Mar 2024
Response from Customer Service on 24 Mar 2024
Tinku, thank you for sharing your experience at Four Points by Sheraton Los Angeles Westside. We're thrilled to learn that you enjoyed your stay. It's wonderful when guests choose to return. We're looking forward to welcoming you back!

6/10 Okay

Vicki

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The property was fine. The pool was supposed to be heated but it wasn’t. We talked to the manager who said it was cool outside and that’s why the pool wasn’t the promised 82 degrees. I explained then it isn’t a heated pool. She was very rude about it. I won’t go back.
Stayed 2 nights in Mar 2024
Response from Customer Service on 23 Mar 2024
Vicki, it's unfortunate to hear about the misunderstanding regarding the pool temperature. We take such concerns seriously and apologize for any perceived rudeness. It's our aim to ensure warm interaction with all our guests. We hope to regain your trust and invite you to experience our commitment to improvement next time.

2/10 Terrible

Reynaldo

Stayed 2 nights in Mar 2024
Response from Customer Service on 11 Apr 2024
Reynaldo, we noticed you left a 1-star rating without any comment. Your feedback is vital to our improvement and it is regrettable to know that your stay fell short of ideals. We always aim to provide stellar guest experiences and apologize if we missed the mark this time. Nevertheless, thank you for choosing us and we hope to have another opportunity to serve you better next time.

10/10 Excellent

Rocio del Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, available shopping and eating options around at walking distance. Great staff
Stayed 3 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
Rocio, it truly makes us proud at Four Points by Sheraton Los Angeles Westside to know that you felt our location was convenient and our array of food and shopping options noteworthy. It's our pleasure to hear that our team members were able to make your stay a great one. We eagerly wait for your next visit.

8/10 Good

Steven

Stayed 2 nights in Mar 2024
Response from Customer Service on 6 Apr 2024
Steven, thank you for choosing to stay at Four Points by Sheraton Los Angeles Westside. It seems you had a pleasant experience with us. Your high rating is truly appreciated. We're looking forward to the chance to serve you again in the future.

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar 2024
Thanks for the outstanding rating, Eugene!We're delighted your time at Four Points by Sheraton Los Angeles Westside was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room didn't have a pleasant scent. I have to get fabreeze.
Stayed 2 nights in Mar 2024
Response from Customer Service on 8 Mar 2024
Laura, it's unfortunate to hear about your experience with the room fragrance during your stay. We pay significant importance to our guest's comfort and will utilize your feedback to reassess our in-room amenities. Thank you for bringing this to our attention and we hope for a chance to welcome you back to Four Points by Sheraton Los Angeles Westside for a fresher experience.

6/10 Okay

Leon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There should be an inspection of all heating and AC everyday or after a customer checks out. I woke up at 2am shivering. The heater indicated it was 90 degrees--clearly the thermostat was broken. Staff accommodated me and gave me a different room. But my sleep was disrupted and this would not have been good if I had had a big meeting the following day.
Stayed 1 night in Mar 2024
Response from Customer Service on 7 Mar 2024
Leon, thank you for sharing your recent experience. We're sincerely sorry to hear about the challenges you faced in regards to your room's temperature control. Please know that our team members are dedicated to maintaining all aspects of guest comfort. We appreciate your understanding in moving rooms and acknowledge the disruption this caused to your sleep. Your feedback is instrumental in helping us refine our processes to better serve guests. We hope to welcome you back under improved circumstances.

2/10 Terrible

Omar J

Business traveller
The property moved us and potentially violated rules and regulations for service animals. They moved us from our room and put us in a room that was dirty, smelled horribly and had weird liquid smears on the front door. I am not happy with my stay.
Stayed 1 night in Mar 2024
Response from Customer Service on 8 Mar 2024
Thank you for taking the time to share your feedback, Omar. We are sorry for the issues you had during your stay. Please allow us to perform an investigation into this issue.

8/10 Good

Aravindhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 2 nights in Feb 2024
Response from Customer Service on 3 Mar 2024
Thank you for the 4-star rating, Aravindhan!We are delighted to see that you had a wonderful time at Four Points by Sheraton Los Angeles Westside. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excellent

Gwendolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much to do in the immediate area, but otherwise really clean and nice!
Stayed 1 night in Feb 2024
Response from Customer Service on 28 Feb 2024
Gwendolyn, thank you for making the Four Points by Sheraton Los Angeles Westside your choice during your stay in the city! We're thrilled to know you found your accommodations pleasing and clean. It's important to us that every guest feels comfortable and at home and we're glad to note we hit the mark with you. We also note your input regarding the local area and hope on your next visit, you will be able to explore more of what this unique city has to offer. Thank you again for your kind words and we can't wait to see you on your next visit.

4/10 Poor

Randall

Travelled with partner
Liked: Cleanliness
Conveniently located to LAX. We avoided an early morning drive from Ventura County and choose this property as a Sheraton. For the price and what we got for the money, I would have preferred waking up at 3:00AM for the drive. Come on- 1 bottle of water, you have to pay to park,the sink did not drain, and I have marks on my body from the bed springs. Bad. My cabin on MSC and NCL are bigger. Bad choice. Oh- $20.00 for a breakfast roll and coffee -
Stayed 1 night in Feb 2024
Response from Customer Service on 25 Feb 2024
Randall, we appreciate your valuable feedback. It is unfortunate that the value you found at our property did not meet your expectations. Please accept our apologies for any discomfort you faced, particularly with the bathroom facilities and bedding. Please note that we take all guest reviews seriously and are committed to offering excellent experiences. It seems we fell short during your stay, and we will work diligently to improve. We hope that should you return to the area, you'll consider giving us another chance to demonstrate the high standards we usually uphold.

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Mohammed, thank you for your high rating of Four Points by Sheraton Los Angeles Westside. We're thrilled that you had a positive experience and we hope to welcome you back in the near future.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay!
Stayed 1 night in Feb 2024
Response from Customer Service on 24 Feb 2024
Barbara, thank you for choosing Four Points by Sheraton Los Angeles Westside for your visit! It's delightful to hear you enjoyed your stay with us. We eagerly anticipate your next visit!

10/10 Excellent

Lynnette

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Feb 2024
Response from Customer Service on 21 Feb 2024
Thanks for the perfect rating, Lynnette!We're pleased to hear that you have fully enjoyed your stay at Four Points by Sheraton Los Angeles Westside, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb 2024
Michael, thank you for leaving us such a wonderful rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Four Points by Sheraton Los Angeles Westside!

10/10 Excellent

Grant

Stayed 1 night in Feb 2024
Response from Customer Service on 16 Feb 2024
Thanks for the fantastic rating, Grant!It's outstanding we could exceed your expectations during your stay at Four Points by Sheraton Los Angeles Westside. We're all looking forward to your next stay with us.

10/10 Excellent

CYNTHIA R

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish I could’ve stayed longer!
No disappointments allow at this hotel.
Stayed 1 night in Feb 2024
Response from Customer Service on 15 Feb 2024
Cynthia, thank you for your stellar feedback. It's wonderful to know that the Four Points by Sheraton Los Angeles Westside surpassed your expectations. We hope to have the privilege of accommodating you again in the future.

10/10 Excellent

feng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good one indeed
clean hotel friendly staff
Stayed 3 nights in Feb 2024
Response from Customer Service on 12 Feb 2024
Feng, it's fantastic to hear that you appreciated the cleanliness at Four Points by Sheraton Los Angeles Westside and found our team members to be welcoming. We treasure your kind words and hope to have the privilege of hosting you again in the future.

10/10 Excellent

rick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay
Great hotel, clean...nice gym...great bar/restaurant.
Stayed 1 night in Feb 2024
Response from Customer Service on 9 Feb 2024
Rick, it's wonderful to hear your enthusiastic feedback about Four Points by Sheraton Los Angeles Westside. We take pride in maintaining a pristine environment, providing a well-equipped gym for our guests, and offering a high-quality dining experience. Your positive comments truly make our efforts worthwhile. We eagerly await your next visit.

6/10 Okay

Zanin

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The water was not working during the time of our stay.
Stayed 1 night in Feb 2024
Response from Customer Service on 8 Feb 2024
Zanin, we regret to hear about the inconvenience you encountered related to the water during your stay. Please know that we strive to maintain our facilities to the highest standard, and any issues that arise are quickly addressed. Rest assured, the feedback you've provided is invaluable and will aid in our continuous efforts to improve. Thank you for sharing your experience.

8/10 Good

Efe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on 7 Feb 2024
Efe, thank you for taking the time to leave us a rating on Hotels.com. We're glad to see you had a pleasant stay at Four Points by Sheraton Los Angeles Westside. We aim for guest satisfaction and appreciate feedback like yours. We hope you'll join us again soon.