West Hollywood Hotels, Los Angeles

"Terrible lighting in the bathroom. Narrow shower"

"I feel extremely angry. After a long-haul flight of over ten hours, we arrived at 1 PM, and a male receptionist refused to let us check in, saying we had to wait until 2 PM. We understood and waited in the lobby for an hour. When it was finally time to check in, the same receptionist insisted that they only accept a **physical card** for the $100 deposit. He claimed the hotel does not accept Apple Pay or tap payments, only physical cards. However, I clearly saw the Apple Pay logo displayed on their machine. He still refused and would not let me check in. As a result, I had to carry my luggage around outside for more than five hours until my friend arrived so we could try checking in again. This time, there was a different front desk staff. They told us they have always accepted Apple Pay or tap payments and that there is no such rule requiring a physical card. We were able to pay the $100 deposit with Apple Pay smoothly without any issues. We will definitely file a complaint against that male receptionist. We will not be coming back and do not recommend this hotel at all. "

"Great stay, very friendly staff, super clean rooms with great views !!"

"Good location near airport. Make sure you only get on the Hilton LAX shuttle, not Hilton Garden Inn etc. There were a few people confused by this. They have a shop, bar, restaurant and cafe on site, though expect to be nickled and dimed. Dennys and Carls Jnr within a few mins walk. "

"Rooms and hotel was clean but the pool and hot tub was disappointing. The water was cloudy and looked dirty. Only 2 jets in the hot tubs were working."

"Really enjoyed our stay. Hotel staff was amazing. Clean hotel, great location. Eddie and ready"

"The staff was so nice, rooms are so clean. The restaurant was fun watching football, so close to the airport. I will honestly recommend this place"

"I would definitely come back. It's a small-ish hotel in the heart of the LA Live district. The lobby is modest, but the second floor outdoor patio is great. It's a good size, overlooks Figuero at Olympic (roads), has comfortable seating, and a nice long fountain. The room was tidy, the towels were soft, and the bed and chairs were comfortable."

"The hotel seems not aging well:( half the power outlet don’t work. The auto curtain remote is the most confusing thing I have ever seen. It basically requires a lot of coding to raise or put down the curtain as we wanted. And one elevator out of three has been out of order the whole time we stayed there. We expected better conditions from our previous stays. "