Los Altos Hotels, Los Angeles

"The place was extremely dirty."

"The staff customer service is beyond awesome we have 20+ years coming to LA for both business and pleasure trying different hotels that have customer service and kindness with no luck up until we finally found Hyatt. Thank you so much!"

"Great customer service..great staff. Exelent room will stay again for sure ty guys!! Keep it up"

"I would have given Hilton 5 stars but here goes: Desk staff....5 star...amazing, room upgrade given after leaky ceiling with wet rug area outside bathroom in the initial room seen. Thank you. 5 Star bed! Most comfy bed ever, in fact, I want buy the same model for my home. 5 star room, gorgeous finishes and comfy, quiet. Problem area: Bar: Waitress said she would 'be right with me as I sat at a table." Area was 70 % empty and after 20 minutes I finally decided to sit at the bar. Waitress was noted to be chatty with staff members and at one point deep conversation with a manager? I thought it strange that she did not return. Forgot about me? Bartender: He spend the entire time at the front of the bar ignoring back the bar area. There were four customers up front already attended to and a few on the sides. I sat in the back where he could clearly see me and after 10 minutes another employee returned and took my drink and dinner order. The drink and food were very good. As someone who tended bar and waited tables decades ago I was surprised at the lack of attention from both staff. I was very comfortable at the LAX Hilton and will return as I don't allow a one time negative experience in one area cloud my opinion. I was very grateful the rest of the staff and generous room upgrade. The shuttle to & from the airport was great with helpful staff. Thank you"

"Staff is very friendly, communication is very good. Great price on the 1 bedroom suite. Plenty of parking. Easy to get to freeway"

"I have visited Anaheim two to three times a year and have stayed at numerous hotels around the Disneyland area so the only two things about the Tropicana Hotel that were good was location and their Valet attendants other then that overpriced for what you get front desk not very informative or helpful beds uncomfortable definitely will not stay there again wish it would have been "

"Poolside not great need to be cleaner, housekeeping never cleaned until we complained. Very rundown"

"The only floor newly renovated is the 8th floor, all other rooms are not updated. There were plumbing issues as well, they moved us to another room, but it was still not much better. Locals informed us that this hotel is mainly used by the surgical centers to send patients for recovering, We do not recommend this hotel"

"Good"