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The Mandrake

5.0 star property
Luxury hotel connected to a shopping centre in London with a full-service spa

Photo gallery for The Mandrake

Terrace Room | Terrace/patio
Property entrance
Penthouse Suite
Mandrake Suite | Living area
2 bars/lounges
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Pet-friendly
  • Room service
  • Laundry

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Room options

View all photos for Salvia Suite

1 bedroom, minibar, in-room safe, individually decorated

Salvia Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Mandrake Room

Mandrake Room

Mandrake Room

7.6 out of 10
Good
(4 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Newman Room

Newman Room

Newman Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Terrace Room

View from room

Terrace Room

8.0 out of 10
Very good
(4 reviews)

Highlights

Furnished balcony or patio
Garden
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Separate bedroom
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse Suite

Penthouse Suite

Penthouse Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Newman Suite

Newman Suite

Newman Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Gingko Suite

1 bedroom, minibar, in-room safe, individually decorated

Gingko Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Mandrake Suite

Mandrake Suite

Mandrake Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Amanita Suite

1 bedroom, minibar, in-room safe, individually decorated

Amanita Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite

Terrace Suite

Terrace Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

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citizenM London Shoreditch

London City Centre
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
9.2 out of 10, Wonderful, 1,007 reviews
The price is NZ$241
includes taxes & fees
10 Aug - 11 Aug
citizenM London Shoreditch
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About the area

Map
20-21 Newman Street, London, England, W1T 1PG

What's nearby

  • Russell Square - 10 min walk - 0.9 km
  • The British Museum - 10 min walk - 0.9 km
  • Leicester Square - 11 min walk - 0.9 km
  • Piccadilly Circus - 12 min walk - 1.1 km
  • Trafalgar Square - 16 min walk - 1.3 km

Getting around

  • Tottenham Court Road Station - 6 min walk
  • Goodge Street Underground Station - 6 min walk
  • London (LCY-London City) - 22 min drive

Restaurants

  • ‪Said Dal 1923 - ‬2 min walk
  • ‪Circolo Popolare - ‬2 min walk
  • ‪Omotesando Koffee - ‬1 min walk
  • ‪Berners Tavern - ‬2 min walk
  • ‪Where the Pancakes Are - ‬2 min walk

About this property

The Mandrake

Luxury boutique hotel near Russell Square
A short walk from The British Museum and Oxford Street, The Mandrake provides a terrace, an art gallery on-site and a garden. Indulge in a body treatment and a massage at DAMU Wellness Sanctuary, the on-site spa. Be sure to enjoy a meal at Yopo Restaurant, the on-site restaurant. In addition to a library and dry cleaning/laundry services, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Cooked-to-order breakfast (surcharge), a round-trip airport shuttle (surcharge) and a 24-hour front desk
  • Smoke-free property, concierge services and free newspapers
  • A front desk safe, a lift and a banquet hall
Room features
All rooms are individually furnished, and include comforts such as laptop-compatible safes and air conditioning, in addition to thoughtful touches such as free WiFi and sound-insulated walls.
Extra conveniences in all rooms include:
  • Baths or showers, free toiletries and hairdryers
  • Coffee/tea makers, daily housekeeping and phones

Languages

Bulgarian, Dutch, English, French, German, Hungarian, Italian, Polish, Portuguese, Romanian, Russian, Spanish, Turkish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 60 per day)
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: GBP 10 to 50 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • Waeska Bar
  • Yopo Bar
  • Yopo Restaurant

Things to do

  • Art gallery
  • Full-service spa
  • Library

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Body treatments
  • Massage
  • Mud bath
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 60.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
1 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 10.00 to 50.00 per person
  • Airport shuttle fee: GBP 150 per vehicle (one way)
  • Off site parking fee: GBP 60 per day (0.3 mi away)
  • Pet fee: GBP 60.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Service fee: 5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Mandrake Hotel London
Mandrake Hotel
Mandrake London
The Mandrake Hotel London
Mandrake
The Mandrake Hotel
The Mandrake London
The Mandrake Hotel London

Frequently asked questions

Is The Mandrake pet-friendly?

Yes, this property allows pets (limit 1 total). There's a fee of GBP 60.00 per accommodation, per stay. Service animals are exempt from fees.

What time is check-in at The Mandrake?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at The Mandrake?

Checkout is at 11 AM.

Does The Mandrake provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of GBP 150 per vehicle applies.

Where is The Mandrake located?

Located in London City Centre, this luxury hotel is within a 10-minute walk of Tottenham Court Road, Oxford Circus, and University College London. Russell Square and Leicester Square are also within 15 minutes. Goodge Street Underground Station is 6 minutes by foot and Tottenham Court Road Underground Station is 6 minutes.

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The Mandrake Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 173 out of 262 reviews
Rating 8 - Good. 41 out of 262 reviews
Rating 6 - Okay. 20 out of 262 reviews
Rating 4 - Poor. 12 out of 262 reviews
Rating 2 - Terrible. 16 out of 262 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Helen

Liked: Cleanliness, amenities, property conditions & facilities
The mandrake is an exceptional hotel, the interior decor is innovative and inspiring for creatives, with beautiful contemporary artwork, and installations, every floor is decadent glamour, there are quiet areas also and you feel like you are not in the centre of London but in a lush tropical location. The food is tasty, as well as the bar area with iconic cocktails. The staff are very friendly and hospitable, we loved our stay there and will return soon
Stayed 1 night in Jul 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simone was amazing - thank you!
Stayed 1 night in Jun 2025

10/10 Excellent

saar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lively fun hotel. Great location, can walk to SoHo as well as jump on Elizabeth line.
Stayed 2 nights in May 2025

2/10 Terrible

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Bill was £200 more than indicated on Expedia. Room was directly by a bar area, which had a full view into the room. The location was actually an upgrade, not clear why. Cleaners were on the terrace at 6 in the morning talking and waking us up.
Stayed 1 night in Jul 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, food and rooms. Noise level a bit high at night
Stayed 4 nights in Apr 2025

6/10 Okay

Juha

Liked: Cleanliness
Front desk was often not staffed, yet the hotel requires you to leave the rather large keychain, key and lift fob at reception, leading to long delays getting to the room. Noisy as DJ plays downstairs most nights until 1am. Room not sound proof.
Stayed 3 nights in May 2025

10/10 Excellent

Josh

Liked: Amenities, property conditions & facilities
Incredible in every way. Cannot wait to stay again.
Stayed 1 night in Aug 2023

8/10 Good

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unusual but lovely

Quite an unusual ‘nightclubby’entrance and hotel theme. Very dark but fun. We had a suite that was perfect, light clean comfortable. Coffee machine, bathrobes, good bathroom amenities,king bed. Unusual selection in the ‘mini bar area’. It was a hot day but room was lovely. and cool. There was music until 1am apparently but we didn’t hear it in our first floor room. Very quiet.Breakfast was fantastic although due to a brand new system it was extremely slow…needs sorting out.
Stayed 1 night in May 2025

10/10 Excellent

Ashley

Liked: Cleanliness, property conditions & facilities, room comfort
Was lovely would deffo stay again
Stayed 1 night in Jun 2022

10/10 Excellent

Josef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic. Thank you everyone for making us feel at home.
Stayed 5 nights in Aug 2024

10/10 Excellent

geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and unusual hotel with superb bar and food! If you love seafood you will love the hotel !
Stayed 2 nights in Jun 2023

10/10 Excellent

Roksolana

Liked: Amenities, property conditions & facilities
Amazing people and loved the style of the hotel ! Perfect for London vacation
Stayed 4 nights in Aug 2023

10/10 Excellent

Florie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marcela at the front desk was amazing. She was so friendly, understanding and very helpful. She made our stay perfect! Decor and the food at the restaurant was wonderful. Will definitely be back to stay. Such a unique hotel!!
Stayed 3 nights in Sep 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a fabulous hotel- room was very comfortable and big for a London hotel
Stayed 1 night in Jan 2024

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are really welcoming and friendly. This was our second stay and will definitely stay again.
Stayed 2 nights in Aug 2022

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend stay

Fantastic property in the centre of London, provides to sumptuous refuge from the busy streets, great accessibility to events and entertainment. Staff are attentive yet you are given privacy at the same time.
Stayed 2 nights in Jun 2024

10/10 Excellent

Abdel-qader

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vibes
Stayed 2 nights in Apr 2023

2/10 Terrible

Victoria

Liked: Cleanliness
Disliked: Staff & service
It turns into a nightclub at night (this was a Saturday). You cannot have a seat and get a quiet drink at your own hotel bar, you need to queue up behind drunk 20 year olds and deal with bartenders with bad attitudes.
Stayed 1 night in Nov 2024

10/10 Excellent

per-juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all in all it was splendid, unfortunatly no breakfast due to late start at 08
Stayed 1 night in Oct 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mandrake is a stunningly fitted-out hotel, with exceptional and distinctive decoration and artwork. The staff are wonderful. The cocktails are exceptional. The atrium garden and the lounge areas in it are gorgeous.
Stayed 3 nights in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely hotel. My only criticism is that the bathroom did not have a door seaparting it from the bedroom (the sliding door had been removed)
Stayed 1 night in Feb 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful friendly staff everywhere. Fantastic chilled, creative atmosphere, great people, food, drinks and music. Thank you 🙏
Stayed 1 night in Sep 2022

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Delightful 5 star boutique hotel in soho

Outstanding customer service , wonderful attentive staff. The rooms are beautifully decorated as is the hotel in general. Bar cocktails imaginative and snacks delish ! A wonderful unique boutique hotel , a pure delight.
Stayed 2 nights in Jul 2022

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Very unique hotel. Staff was very welcoming and helpful even when my Expedia reservation was not on file with them. Easy check in otherwise. Lots of interesting touches in the rooms.

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting hotel, the decor is terrific and the staff very helpful. Sitting in the bar area there were so many people coming into the hotel and disappearing into various out of sight rooms, had no idea what was going on but it made it all the more intriguing..lighting is very ‘ambient’, tripped a couple of times in the corridors (I do wear glasses), got lost coming out of the lift on wrong floor, and took me several minutes to get the door to the room open with the strange key lock mechanism. Lovely Full-English breakfast. All in all, certainly a different kind of place to stay in central London and will probably stay again.
Stayed 1 night in Jul 2024