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Novotel London Heathrow Airport - M4 Jct 4

4.0 star property
An urban retreat with an indoor pool and vegetable garden awaits travelers, while complimentary coffee in the lobby adds warmth to the experience

Choose dates to view prices

Located near Twickenham Stadium and Windsor Castle, Novotel London Heathrow Airport - M4 Jct 4 provides a family-friendly environment. Parents can relax on the garden patio or use laundry services while children enjoy the arcade room and playground.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Hairdryer
Shower/bath combination
Eco-friendly toiletries
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

7.0 out of 10
Good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Hairdryer
Shower/bath combination
Eco-friendly toiletries
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 Queen Bed with Sofa bed

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 Queen Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Hairdryer
Shower/bath combination
Eco-friendly toiletries
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Hairdryer
Shower/bath combination
Eco-friendly toiletries
  • Sleeps 4
  • 1 King Bed

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About the area

Located in Heathrow Villages, a neighbourhood in West Drayton, Novotel London Heathrow Airport - M4 Jct 4 is near the airport and near a metro station. Windsor Castle and Hampton Court Palace are notable landmarks, and some of the area's popular attractions include Royal Botanic Gardens, Kew and Thorpe Park. Travelling with kids? Make time for LEGOLAND® Windsor, or enjoy an event or a match at Twickenham Stadium. Spend some time exploring the area's activities, including golfing. Visit our West Drayton travel guide
Map
Cherry Lane, Junction 4m4, West Drayton, England, UB7 9HJ

What's nearby

  • When Mother Nature starts painting, everyone starts staring 🍁💕🍂💜 #embracingtheseason
    Cranford Countryside Park
    3 min drive - 2.7 km
  • Platinum Jubilee Leisure Centre
    15 min walk - 1.3 km
  • Stockley Park
    17 min walk - 1.4 km
  • Lake Farm Country Park
    6 min drive - 2.7 km
  • Stockley Country Park
    7 min drive - 2.7 km

Getting around

  • West Drayton Station
    3 min drive
  • Heathrow Terminals 2 & 3 Underground Station
    6 min drive
  • Heathrow Airport (LHR)
    7 min drive

Restaurants

  • Starbucks
    8 min walk
  • The Great Western
    2 min drive
  • Griddles
    3 min drive
  • The Pheasant Restaurant and Inn
    4 min drive
  • Sipson Tandoori Indian Restaurant
    13 min walk

About this property

Novotel London Heathrow Airport - M4 Jct 4

Upscale family-friendly hotel near Windsor Castle
Located close to Twickenham Stadium, Novotel London Heathrow Airport - M4 Jct 4 provides a terrace, a garden and a playground. The on-site restaurant, Elements, offers breakfast, lunch, dinner and children's meals. Stay connected with free in-room WiFi, and guests can find other amenities, such as an arcade/games room and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • An indoor pool
  • Buffet breakfast (surcharge), self-parking (surcharge) and express check-out
  • Multilingual staff, smoke-free property and a computer station
  • A vegetable garden, coffee/tea in reception and wedding services
Room features
All 178 rooms have comforts such as 24-hour room service and laptop-friendly workspaces, in addition to perks such as free WiFi and air conditioning.
Other conveniences in all rooms include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and shower/bath combinations
  • LCD TVs with digital channels
  • Coffee/tea makers, daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 15 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 16.45 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Elements

Things to do

  • Arcade/game room
  • Gym
  • Indoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 9 meeting rooms
  • Computer station
  • Conference centre (2,476 square foot of space)

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1992
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 15 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of GBP 50 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately GBP 16.45 per person
  • Self-parking fee: GBP 15 per night (in/out privileges)
  • Pet fee: GBP 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 15 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Heathrow Novotel
London Heathrow Novotel
London Novotel Heathrow
Novotel Heathrow
Novotel Heathrow London
Novotel London Heathrow Airport M4 Jct 4 Hotel
Novotel London Hotel Heathrow
Novotel Hotel London Heathrow
Novotel London Heathrow Hotel West Drayton
Novotel London Heathrow West Drayton, Greater London
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow Hotel
Novotel London Heathrow West Drayton
Novotel London M4 Jct 4 Hotel
Novotel London Heathrow Airport M4 Jct 4
Novotel London M4 Jct 4
Novotel London Heathrow Airport - M4 Jct 4 Hotel
Novotel London Heathrow Airport - M4 Jct 4 West Drayton
Novotel London Heathrow Airport - M4 Jct 4 Hotel West Drayton

Frequently asked questions

Does Novotel London Heathrow Airport - M4 Jct 4 have a pool?

Yes, this property has an indoor pool.

Is Novotel London Heathrow Airport - M4 Jct 4 pet-friendly?

Yes, this hotel allows dogs (limit 1 total). There's a fee of GBP 15 per pet, per day. Service animals are exempt from fees.

How much is parking at Novotel London Heathrow Airport - M4 Jct 4?

Self-parking is available for GBP 15 per night.

What time is check-in at Novotel London Heathrow Airport - M4 Jct 4?

Check-in start time: 2:00 PM; check-in end time: 3:00 AM. A fee applies for early check-in (subject to availability).

What time is check-out at Novotel London Heathrow Airport - M4 Jct 4?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Novotel London Heathrow Airport - M4 Jct 4 located?

Located near the airport, this family-friendly hotel is within 9 mi (15 km) of Twickenham Stadium, Windsor Castle and Royal Botanic Gardens, Kew. Thorpe Park and Hampton Court Palace are also within 12 mi (20 km). West Drayton Station is 27 minutes by foot.

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Reviews

Novotel London Heathrow Airport - M4 Jct 4 Reviews

7.8

Good

8.2

Cleanliness

7.4

Location

8.0

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 323 out of 1001 reviews
Rating 8 - Good. 389 out of 1001 reviews
Rating 6 - Okay. 157 out of 1001 reviews
Rating 4 - Poor. 74 out of 1001 reviews
Rating 2 - Terrible. 58 out of 1001 reviews

Reviews

2/10 Terrible

Frances

Disliked: Staff & service

Get your UK act together Hotels.com

Arrived for a 2 night stay to be told our second night was cancelled due to government take over of the hotel. No call/email warning us of this so we arrived with two tired children and couldn’t then check into our room for three hours whilst I called hotels.com to try and sort it out. Hotel staff were useless and wouldn’t even make eye contact or offer help. Ended up ringing the USA for hours as hotels.com don’t have a UK switchboard. Abysmal service
Stayed 2 nights in Nov 2021

2/10 Terrible

Lems

Disliked: Amenities, property conditions & facilities
Great hotel but sadly my room had a blocked toilet
Stayed 2 nights in Nov 2021

2/10 Terrible

Rasan

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service

Bad hotel

I was stay at the room 4 days last 4 days no house keeping no coffee or tea , bin overflow . After 2 days report it to the reception no one care about that One of the waste hotels service I ever seen my life
Stayed 4 nights in Nov 2021

2/10 Terrible

John

Disliked: Cleanliness, staff & service, room comfort

No transfer shuttle available as promised

Hi, don’t be fooled by the offer of an airport shuttle as this service has been withdrawn by the hotel but continues to advertise it as available. The staff are kind enough to offer a taxi number which is more expensive than 2 other numbers and thankfully we didn’t fall for this. The room was really basic and not that clean. Shower mixer tap was broken with parts missing. The menu was poor and breakfast had been cooked a day or so before by the dried out taste. Not my best stay in a hotel as you may have guested.
Stayed 1 night in Nov 2021

4/10 Poor

Belaid

Disliked: Amenities
un hotel moins de 4 etoiles
Stayed 1 night in Nov 2021

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
The room had faulty heating after complain they provided portable heater which wasn't big enough to warm the room. They charged separately for breakfast but most of the items were finished by time we came for breakfast both juice machines were off and only one coffee machine was fully working. 4 star hotel with 2 star service.
Stayed 1 night in Nov 2021

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Legoland stay

Great facilities. Wide variety of choice for breakfast, however queues were aroubnd 30-40 mins wait during peak times i.e 9am. Would avoid if needing to set off for legoland early. Room clean. Parking expensive@ 15 per night.
Stayed 2 nights in May 2021

6/10 Okay

Ana

Liked: Cleanliness, property conditions & facilities
There wasn’t enough pillows, milk, sugar and there was no way to contact the reception.
Stayed 1 night in Jun 2021

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities

Pleasant and friendly.

The food was a little pricey for what we got but it was good quality, the breakfast made up for it though, it is a quiet Hotel and looks well maintained, staff were very helpful and always with a calm friendly manner, a good Hotel indeed.
Stayed 1 night in Jun 2021

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Heathrow Airport stay

Good stay very busy on the Bank Holiday weekend especially at breakfast Ideal place to stay and catch the train into london Only down side is parking at the hotel should be included in the price of the stay
Stayed 5 nights in May 2021

2/10 Terrible

Philip

Disliked: Staff & service, property conditions & facilities, room comfort

Not good

No social distancing enforced by staff. No attempt to accommodate my requirements by email or in person at the hotel. Room was in poor state. We stayed for 2 nights and no tea/coffee/milk were replenished. We used the WhatsApp to request more and also an extra towel and then 2 hours later had to go reception to ask as nothing turned up. A real shame as we had stayed at Novotel Excel a few times and had great experiences.
Stayed 2 nights in May 2021

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
bed sheets, towers even toilet papers haven't change until complain
Stayed 11 nights in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good enough

Ok
Stayed 1 night in May 2021

8/10 Good

Emelita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very clean and and the room lay out is nicely planned especially the built in furnitures and the ambiance of the place is amazing with nice view outside. I highly recommend to friends and family.
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

فندق عادي جدا بس قريب من المطار وهذا الي يميزه والبركنج بفلوس والغرفه عاديه جدا فيها ثلاجه وكاويه كباقي الفنادق العاديه
Stayed 1 night in Jan 2021

4/10 Poor

Shirley

Disliked: Staff & service

Reviews not permitted if negative.

My trip was cancelled due to the Pandemic. When I booked I used my Tescos clubcard vouchers. I lost them all because Novotel wouldn't give a refund. I never asked for the Pandemic but Novotel were unreasonable. I will not use them again or recommend. Very disappointed
Stayed 1 night in Nov 2020

6/10 Okay

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

COVID - no social distancing & optional face masks

Room was okay, nothing special but including breakfast good value for money. Very worrying was the disregard for mandatory face coverings in the lobby and particularly restaurant area in the morning. Self service restaurant with residents moving around freely with no regard for social distancing and some not wearing face masks. At no stage did staff remind the guests
Stayed 1 night in Oct 2020

10/10 Excellent

Breeanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Used it to picked up a friend from the airport, large well appointed room, clean and comfy. Everyone was handling never Covid 19 procedures very well. Roomservice was great. Very easy and quick to get to the airport.
Stayed 1 night in Oct 2020

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay. Staff very friendly. Comfortable room. In the light of covid , the hotel and staff did an amazing job. Only draw back to this hotel is you have to pay for the car park, as we were guests , you would expext the parking to be free . This was not pointed out at the time of booking.
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good. But please be aware if you are taking your car as the parking is £12 per day, even if you are just staying for the night as we checked in at 9pm and left 8am next morning.
Stayed 1 night in Oct 2020

2/10 Terrible

Rey

Disliked: Staff & service, property conditions & facilities
Dirty. Made us wait 1 hour to check in at 5pm. Room was not cleaned. Toilet room had not been cleaned and had poo in the bowl. When the manager came he flushed the toilet and said it’s okay know I had to make him clean the whole room absolutely disgusting. Staff can barley speak English and rude. Not anywhere close to the executive room that I paid for. Will never use this Hotel again.
Stayed 1 night in Oct 2020

6/10 Okay

alastair

Disliked: Cleanliness, staff & service, property conditions & facilities
Stay was different due to the current pandemic situation. The room was not clean, surfaces dirty. Restaurant although trying to following government guidelines, tabled not cleaned and food not great.
Stayed 4 nights in Oct 2020

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place today
Stayed 1 night in Sep 2020

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfortable stay

Kids have asked to go back it was such a comfortable stay! Great check in with friendly staff, Covid adaptations in room were fine, sofa bed was extremely comfortable, kids loved the twirly shower and the full English breakfast was delicious.
Stayed 1 night in Sep 2020

6/10 Okay

Chris

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty rooms , beds not made room bins wernt empty, sticky tables in reception ,rooms grubby carpets hall gruby. And insult to receiving parking charge of 12 pounds
Stayed 1 night in Aug 2020