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"The mattresses were not great, especially the sofa bed that the kids slept on, it was all springs. However, I was very impressed with their gluten free breakfast, all the gf items were on a separate table with it's own toaster to avoid cross contamination. Staff were very friendly."

"Nice, modern room with all the amenities and close to the city centre."

"Room nice, beds comfortable but pillows not great so made it difficult to sleep, food was nice"

"Great location, very easy to get into town with a quick walk and then bus. The staff were really friendly and helpful, couldn’t do more. The only down side was the toilet in the room smelt, the smell you get in public toilets. The floors weren’t cleaned during our stay so maybe a few years of this has led to it. "

"Modern functional hotel set on a new housing estate. Clean comfortable rooms, high levels of cleanliness, dinner in the restaurant was good. Didn't try the spa so unable to comment."

"My shower head was broken so couldn't have a proper shower"

"Very disappointed with hotels.com. I thought I had booked with free cancellation. It turns out I was not able to. I rebooked with an alternate provider"

"The hotel was lovely, as were the staff. My concern is the parking, it’s not free even for guests. It is also very confusing, having arrived late and being unaware of the parking charges I am waiting to hear from the parking vendor about the late parking charges. It is only for the confusing and expensive parking charges that we won’t be staying here again. "

"As a regular visitor to Down Hall, it was another much enjoyed experience. "