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"There was a problem communicating with the front desk. The phone didn’t work for any department. The hotel did send up a bottle of wine, but it was too late to open and enjoy. The sauna was on our floor which was glorious. The steam room however wasn’t working. Too bad. Good nights sleep and off we went. Beautiful hotel"

"Professional and pleasant staff. Clean and spacious rooms and with little noise from the outside. The rooftop bar is nice and the pool and spa area on the 3rd floor is very nice although the corridors leading to the area could do with some freshening up. The hotel is big and busy, but it never felt crowded and we did not have to wait for long for assistance. "

"Nice hotel. Lots of restaurants within 15 minute walk. Quiet at night. Great folks working at the bar. "

"Very friendly and helpful staff. In a relatively quiet and high end part of town away from crowds of tourists "

"Excellent choice for early morning flights. The breakfast was excellent"

"allowed an early check-in, late check-out and upgraded my room"

"Good hotel with short distances to the airport or Parque das Nações. Friendly and helpful staff"

"Fantastic facilities, great staff. 2min walk from the train station, shopping centre opposite the hotel and about 10/15min from the airport. Not located downtown but very easy to access. "

"Excellent located hotel. We stayed in the northern wing in a nice corner room with great view to the Rossio square. The room was well appointed and immaculate clean. It had an espresso maker with capsules, comfy bed and towels. The towel was brand new, with porcelain tiles and a great rain shower. The location cannot be better within walking distance to major sites and the metro. Highly recommended."