5 bars/lounges, 2 poolside bars
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Reviews of Palms Casino Resort

4.5 out of 5
Palms Casino Resort
4321 W Flamingo Rd, Las Vegas, NV

Reviews

8.2

Very good

Rating 10 - Excellent. 1512 out of 2847 reviews" "
Rating 8 - Good. 647 out of 2847 reviews" "
Rating 6 - Okay. 317 out of 2847 reviews" "
Rating 4 - Poor. 186 out of 2847 reviews" "
Rating 2 - Terrible. 185 out of 2847 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Alisha Maria

Best part of the hotel was the pool! The casino was nice as was the access to restaurants. However the rooms were okay, no fridge or microwave. Also there’s no shuttle service to the strip so you do need to Uber or taxi everywhere you go. Not sure if I would stay here again.
Stayed 2 nights in May 2024
Response from Renee on 28 May 2024
Thank you for sharing your feedback with us, we appreciate your insight and will utilize your feedback to improve where we can. Most Sincerely,Guest Experience Team

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had an attendant at all elevators verifying those entering.
Stayed 2 nights in May 2024
Response from SM on 28 May 2024
thank you for the fed back

2/10 Terrible

damian

Stayed 2 nights in May 2024
Response from SM on 28 May 2024
Thank you for the feed back

6/10 Okay

Daniel

Liked: Property conditions & facilities
Great location, no parking fees, great restaurants choices
Stayed 2 nights in May 2024
Response from SM on 27 May 2024
Thank you for the feed back

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
Liked everything!
Stayed 2 nights in May 2024
Response from SM on 27 May 2024
Thank you for the feed back

10/10 Excellent

Elizabeth, Cabazon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Off strip is always a go for me. Clean rooms, my personal pet peeve, no fan in the bathroom. Would absolutely stay here again though.
Stayed 3 nights in Feb 2024
Response from SM on 27 May 2024
Thank you for the feed back

6/10 Okay

Eduardo

Liked: Staff & service, amenities
Disliked: Cleanliness
The cleanliness of the bathroom towels is terrible
Stayed 1 night in May 2024
Response from SM on 26 May 2024
Thank you for the feedback

10/10 Excellent

Trinise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great experience
Stayed 3 nights in May 2024
Response from SM on 26 May 2024
Thank you for the feedback

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Palms is great and an off strip resort option. Youll need to uber to the strip if you want, but if you are just looking for a nice hotel to stay in LV for a decent rate compared to the other resorts then this us your jam. Also, this hotel is on the west side and central and only like a sub 10 minute drive to amazing asian food, if thats your jam [options].
Stayed 4 nights in May 2024
Response from SM on 26 May 2024
Thank you for the feedback

2/10 Terrible

Paul G

Travelled with family, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Very high resort fee cost more than the room itself. Sneaky way to make prices seem competitive but ends up more expensive. Btw since all pools are closed right now I’m not sure what the resort fee was supposed to cover?
Stayed 3 nights in Mar 2024
Response from SM on 26 May 2024
Thank you for the feedback

10/10 Excellent

nick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service clean room
Stayed 1 night in May 2024
Response from SM on 25 May 2024
Thank you for the feedback

6/10 Okay

Phyllis

Travelled with partner
The hotel definitely needs work.
Stayed 3 nights in May 2024
Response from SM on 25 May 2024
Thank you for the feedback

4/10 Poor

Joanmarie

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
My room was extremely sub-par for the $550 I paid for it (and that was before adding resort fees to spend the night.) Shower had hair on the walls, the mirror lights - one was super bright, the other was dim. No mirrors close enough to put make-up on, Carpet was well worn. And this place is off the strip so I don't get it.
Stayed 1 night in May 2024
Response from SM on 24 May 2024
Thank you for the feed back

10/10 Excellent

Elaine

Travelled with family
Liked: Amenities, property conditions & facilities
Excellent customer service all around Super freindly & accomodating people. Real standouts were Stacey over at rewards center, Sam at luggage services, Rean at registration. All are your " extra mile" superstars. This is my first time here. Happy to say it wont be my last!
Stayed 1 night in May 2024
Response from SM on 24 May 2024
Thank you for the feedbck

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from SM on 25 May 2024
Thank you for the feed back

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk and valet groups did awesome job! Clean unit and felt like a VIP entire stay. Will be going back sooner than expected.
Stayed 2 nights in May 2024
Response from SM on 24 May 2024
thank you for the feedback

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from SM on 24 May 2024
Thank you for the feed back

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room in the fantasy tower is very nice. However, when I arrived the shampoo, conditioner, and body wash were all empty in the shower and had to call to get them refilled. The staff is very helpful and the property and casino is very clean! Sean and Heather at the tequila pool bar are awesome! Super friendly and make great drinks! The Mexican food bar was outstanding! But please offer free chips and salsa for the amount that you are served. To charge for small bowl of chips and a tiny cup of salsa is absurd. You can offer that to your guests for free. However, the ribeye soft tacos were amazing! I would’ve liked to have seen the ghost bar open on Monday and Tuesday night, but it was closed which is unfortunate. They should at least keep the bar open at night for cocktails and the view. Overall, the Palms is still a great spot to stay, but it just needs a few small changes.
Stayed 2 nights in May 2024
Response from SM on 24 May 2024
Thank you for the feedback

6/10 Okay

Sandra

Need some airflow . Cigarette smell is too strong.
Stayed 1 night in May 2024
Response from SM on 24 May 2024
Thank you for the feedback

6/10 Okay

Paula

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and very nice. The cafe was also very nice. I was bummed that there wasn't basic shampoo and conditioner. Also, the room was so loud since it was next to an elevator. Like sleeping on a train track. Otherwise nice experience and the staff was very nice - the security guards near the elevators were especially nice and helpful and I felt safer with them there.
Stayed 1 night in May 2024
Response from SM on 24 May 2024
Thank you for the feedback

8/10 Good

Alexander

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel rates were decent, and the resort itself has a nice pool and casino floor. However, it is not within walking distance to the strip, several restaurants could not seat us because of a lack of reservations, and the hotel bathrooms weren’t completely clean.
Stayed 3 nights in May 2024
Response from SM on 21 May 2024
Thank you for the feedbac

10/10 Excellent

Amparo

Liked: Amenities, property conditions & facilities
Loved everything about the place. Especially our room it was beautiful.
Stayed 2 nights in May 2024
Response from SM on 21 May 2024
Thank you for the feedback

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greao
Stayed 2 nights in May 2024
Response from SM on 20 May 2024
Thank you for the feed back

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from SM on 21 May 2024
Thank you for the feedback

10/10 Excellent

Kendric

Liked: Cleanliness, staff & service, property conditions & facilities
Great Resort
Stayed 2 nights in May 2024
Response from SM on 21 May 2024
Thank you for the feed back

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed how nice the property was. In newer condition and very clean. We enjoyed the buffet and friendly staff. Nice night club and room supplies. Thank you.
Stayed 2 nights in May 2024
Response from SM on 19 May 2024
Thank you for the feed back

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from SM on 20 May 2024
Thank you for feed back

8/10 Good

Abel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its was clean
Stayed 2 nights in May 2024
Response from SM on 19 May 2024
Thank you for the feed back

8/10 Good

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from SM on 19 May 2024
Thank you for the feed back

10/10 Excellent

Chani

Liked: Cleanliness, staff & service, property conditions & facilities
It was a relaxing experience after traveling very far
Stayed 2 nights in May 2024
Response from SM on 20 May 2024
Thank you for the feed back

10/10 Excellent

Chung, Falls church

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great casino with many things to do
Stayed 1 night in May 2024
Response from SM on 21 May 2024
Thank you for the feed back

2/10 Terrible

Greg

Travelled with family
Disliked: Staff & service, amenities
very unfriendly staff
Stayed 3 nights in May 2024
Response from SM on 17 May 2024
Thank you for the feed back

10/10 Excellent

PAT

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from SM on 18 May 2024
Thank you for the feed back

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very clean staff friendly
Stayed 2 nights in May 2024
Response from SM on 17 May 2024
Thank you for the feed back

10/10 Excellent

Moisés

Liked: Cleanliness
Good
Stayed 1 night in May 2024
Response from SM on 17 May 2024
Thank you for the feed back

10/10 Excellent

Jessica

Liked: Amenities
Love it the room is beautiful. Ordered food service and the food is delicious can’t wait to explore the hotel and area more
Stayed 1 night in May 2024
Response from SM on 17 May 2024
Thank you for the feedback

8/10 Good

Iman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time I felt safe being a solo traveler the food at the buffet was delicious. The pool was to die for
Stayed 3 nights in May 2024
Response from Renee on 15 May 2024
Hello Iman, Thank you for sharing your positive review, we happily welcome you back anytime! Most Sincerely,Guest Experience Team

6/10 Okay

Satya

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
For the price you pay all you can expect is nice room. Customer service at front desk is not to the mark. Has clogged sink, broken ice machine in the floor. I also felt the bed sheets are not clean.
Response from Renee on 15 May 2024
Hello Satya, We are sorry to hear you experienced challenges during your stay. We will forward your feedback to our Hotel Management for review and improvements. Most Sincerely,Guest Experience Team

4/10 Poor

Lily

Disliked: Property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Renee on 15 May 2024
Hello Lily, We are sorry you did not have a more enjoyable stay. We hope in time you will give us another try. Most Sincerely, Guest Experience Team

10/10 Excellent

Jerimiah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and the free parking was great with a nice view from the top we will definitely be staying there again in the future
Stayed 1 night in May 2024
Response from Renee on 15 May 2024
Hello Jerimiah, Thank you for sharing your positive review, we happily welcome your next visit! Most Sincerely,Guest Experience Team

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like all the added fees. Resort fees on top of everything else
Stayed 2 nights in May 2024
Response from Renee on 15 May 2024
Hello Susan, We are sorry to hear you experienced challenges during your stay. We will forward your feedback to our Hotel Management for review and improvements. Most Sincerely,Guest Experience Team

4/10 Poor

shona, PBG

Travelled with family, Travelled with partner
Liked: Amenities, property conditions & facilities
They charged me for early check In after they offered it , the ignored the upgrade code I had. The bathroom in my room smelled like rotten water. The toilet didn’t flush. The room was not clean. The security guard at the pool was extremely rude. I waited 2 hours for my room after the told me it would be ready. Early. Very rude front desk staff.
Stayed 2 nights in May 2024
Response from Renee on 15 May 2024
Hello Shona, We are sorry to hear you experienced challenges during your stay. We will forward your feedback to our Hotel Management for review and improvements. Most Sincerely,Guest Experience Team

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Always pleased with the service at the palm’s.
Stayed 1 night in May 2024
Response from SM on 14 May 2024
Thank you for the feed back

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Renee on 15 May 2024
Hello Tamara, Thank you for sharing your positive rating, we happily welcome your next visit! Most Sincerely,Guest Experience Team

10/10 Excellent

Claudia

Travelled with family
Liked the place nice and clean
Stayed 3 nights in May 2024
Response from SM on 14 May 2024
Thank you for the feed back

10/10 Excellent

Flora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time staying there ,really nice hotel, really liked the room
Stayed 1 night in May 2024
Response from SM on 13 May 2024
Thank you for the feed back

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet off the strip but not too far!
Stayed 3 nights in May 2024
Response from SM on 13 May 2024
Thank you for the feed back

4/10 Poor

MARKETA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from SM on 14 May 2024
Thank you for the feed back

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Wast amazing
Stayed 2 nights in May 2024
Response from SM on 13 May 2024
Thank you for the feed back

8/10 Good

Morningstar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice except I was a floor under the nightclub so it was loud
Stayed 3 nights in May 2024
Response from SM on 12 May 2024
Thank you for the feed back