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"Room was clean. Breakfast was fresh and the area was pristine. All staff was pleasant. "

"Breakfast ok, coffee good, staff great"

"Great location "

"This is a great hotel-super clean, nice breakfast, staff very pleasant and helpful. Close to Pittsfield but quieter. Pool and hot tub were great. Highly recommend staying here if you’re in the area."

"Wonderful place to stay!"

"Facilities were excellent. Staff was very helpful and very efficient & courteous in taking care of any concerns I had."

"Clean and great job staffing "

"Great place. Large rooms amazing common areas super fun w friends. "

"Great stay!"

"Very clean and comfortable room and grounds, pleasant and helpful hosts, relaxing setting. Highly recommended."

"Friendly staff, beautiful interiors."

"We enjoyed our stay at the Black Swan and sitting on our balcony with a view of the lake. "

"Clean comfortable room. Very nice staff. Close to everything in downtown Pittsfield. This is the only place I stay when I’m in Pittsfield. Very peaceful. Excellent place to relax. "

"Great stay! "

"Good location and great breakfast."

"The room was comfortable and clean, I will stay there again"

"Hotel was ok. Great for the price. But the bed was terrible. Old and soft. "

"Avoid this place."

"We enjoyed our stay. Staff was nice and the motel is set between several different towns to explore. We plan to stay again soon!"

"After a little snafu with check-in (we had completed the form in advance and never received the room number text), we were able to get checked in with the virtual front desk. The inn was clean and well appointed and centrally located. The common areas felt inviting and useful for both the adults and kids. We would stay again."