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Reviews of SpringHill Suites by Marriott Lafayette South at River Ranch

2.5 out of 5
SpringHill Suites by Marriott Lafayette South at River Ranch
321 Settlers Trace Blvd, Lafayette, LA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 457 out of 638 reviews" "
Rating 8 - Good. 126 out of 638 reviews" "
Rating 6 - Okay. 31 out of 638 reviews" "
Rating 4 - Poor. 12 out of 638 reviews" "
Rating 2 - Terrible. 12 out of 638 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Rhonda

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We booked a King suit; however, they gave a room with two doubles. When I called down they said on their end it was booked that way, but my confirmation was definitely a king bed. The breakfast was TERRIBLE.
Stayed 1 night in May 2024
Response from General Manager on 20 May 2024
Thank you for sharing your recent experience. We greatly appreciate the time you have taken to provide this information. I'm very sorry to read the room type booked you did not receive. The reservation in our PMS system was for two beds, not one King Bed. We do apologize for this inconvenience. Thank you for choosing to stay with us. We appreciate your feedback.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was not very good
Stayed 1 night in May 2024
Response from General Manager on 11 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Marine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was okay.
Stayed 2 nights in Apr 2024
Response from Megan C. Guest Services on 19 Apr 2024
On behalf of the entire team here at SpringHill Suites, we want to thank your for sharing your feedback. I am sorry your experience with us here at SpringHill Suites was below your standards. We hope to be able to exceed all your expectations in the future, during your next stay in Lafayette.

10/10 Excellent

laura

Stayed 1 night in Apr 2024
Response from General Manager on 7 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff… day and night crew! It felt off the beaten path, yet close to shopping!
Response from General Manager on 5 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely stay here again if I’m ever back there.
Stayed 2 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Dana, Los Gatos

Travelled with family
It is showing its age, is not as clean as it could be, and I would have been very disappointed if I had paid for this out of pocket versus points.
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Stacy

Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed breakfast set up, thanks!
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Artemio

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The only reason am not giving 5 stars its beacause someone brake into my vehicle stealing my lugage worth around $3600. People at desk and police officer told me the same thing. Its unfortunate that this happens very often in this area. So they know this happens a lot . But i think they don't care about guests because being a hotel by Marriott they don't have surveillance cams at parking lot.
Stayed 1 night in Feb 2024
Response from General Manager on 4 Mar 2024
This is an unfortunate incident, this is not common for our area. We will be sure to work with the local law enforcement to ensure this was an isolated incident and ensure drive arounds are staying consistent by the local law enforcement.

10/10 Excellent

Thomas

Stayed 2 nights in Feb 2024
Response from General Manager on 29 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Amy

Stayed 1 night in Feb 2024
Response from General Manager on 29 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Frieda

Travelled with family
Check in staff was great!! 😊
Stayed 3 nights in Feb 2024
Response from General Manager on 29 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Juan

Travelled with family and small children
Liked: Amenities
.
Stayed 4 nights in Dec 2023
Response from General Manager on 5 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Joycelyn

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The shower had rust! It looked so horrible that we didn't shower and the facebowl is in an open area so you don’thave privacy! Yucky! I would not stay here again.
Stayed 1 night in Feb 2024
Response from General Manager on 6 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Marley

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We had a great stay here! The room was very clean, front desk staff was nice and efficient, and the area was super convenient and safe.
Stayed 1 night in Jan 2024
Response from General Manager on 1 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 1 Feb 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room and Service was great. Breakfast wasn’t good.
Stayed 2 nights in Jan 2024
Response from General Manager on 18 Jan 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Tim

Stayed 4 nights in Jan 2024
Response from General Manager on 18 Jan 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

PATRICIA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
It is very difficult to find decent hotels in the area but this hotel was better than most. It’s very centrally located by the river ranch area, lots of restaurants etc. The room was clean and the beds were very comfortable, the only thing was the shower is pretty small and there’s no tub.
Stayed 1 night in Jan 2024
Response from General Manager on 8 Jan 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Vicente

Stayed 1 night in Jan 2024
Response from General Manager on 8 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Brandy

Stayed 1 night in Jan 2024
Response from General Manager on 8 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Roseann

Liked: Room comfort
Nice but breakfast could be better
Stayed 4 nights in Dec 2023
Response from General Manager on 8 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Huge rooms. Friendly staff
Stayed 2 nights in Dec 2023
Response from General Manager on 29 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Natalie

Stayed 2 nights in Dec 2023
Response from General Manager on 18 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from General Manager on 29 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 29 Dec 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Miyoko

Travelled with family
Location was good. Walls are paper thin so its more noisy than average. Not a fan of the showers. Very narrow. Most likely will not stay there again.
Stayed 2 nights in Dec 2023
Response from General Manager on 27 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cherie, Lockport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire hotel was extremely clean. The front desk staff were very nice and helpful. Also, the waffles were the best I’ve eaten!!
Stayed 1 night in Dec 2023
Response from General Manager on 25 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Deepthi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 25 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Dondi

Stayed 1 night in Dec 2023
Response from General Manager on 25 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Conrad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at the Springhill Suites in River Ranch several time a month and love this hotel. The hotel has a wonderful staff, great value and fantastic location which is close to many great restaurants in the Lafayette area. Always recommend this Springhill Suites at River Ranch to other when traveling to Lafayette.
Stayed 1 night in Dec 2023
Response from General Manager on 22 Dec 2023
Thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty andcontinued trust in our service.

8/10 Good

MARY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Thanksgiving
The trip was a family trip and looking forward to next time.
Stayed 2 nights in Oct 2023
Response from General Manager on 18 Dec 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

NICOLE

Stayed 1 night in Dec 2023
Response from General Manager on 19 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from General Manager on 18 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Autumn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and the pull out bed was queen size and comfy for a pull out bed.
Stayed 1 night in Dec 2023
Response from General Manager on 12 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

kathleen

Travelled with group
Liked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on 12 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 2 nights in Dec 2023
Response from General Manager on 12 Dec 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Was very clean. Staff was very nice and helpful. Didn’t like layout of the room because the bathroom had no door and was at back of room. Therefore no privacy for those in bathroom area, while other’s sleeping.
Stayed 4 nights in Nov 2023
Response from General Manager on 12 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Stacey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice place
Stayed 1 night in Nov 2023
Response from General Manager on 28 Nov 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

James, Houston

Travelled with partner
Staff not friendly, bed seemed smaller than King and uncomfortable, was told breakfast was from 7-9 and when I came down a little before 8 nothing was available but cereal and muffins
Stayed 1 night in Nov 2023
Response from General Manager on 28 Nov 2023
Thank you for taking the time to provide valuable feedback about our recent experience at Springhill Suites Lafayette. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.

10/10 Excellent

Michael

Stayed 2 nights in Nov 2023
Response from General Manager on 18 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I’d do differently is put a door on sink area so not to disturb those still sleeping.
Stayed 3 nights in Nov 2023
Response from General Manager on 28 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Karen

Stayed 2 nights in Oct 2023
Response from General Manager on 17 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on 30 Oct 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Darrell

Travelled with family
Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from General Manager on 22 Oct 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Theresia Lynn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was very good and comfortable. The breakfast was very good and our host was so delightful and upbeat! I would definitely stay here again.
Stayed 5 nights in Oct 2023
Response from General Manager on 21 Oct 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Candice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights for an outpatient surgery, everything was very clean, room was spacious and comfortable. Highly recommend.
Stayed 2 nights in Oct 2023
Response from General Manager on 16 Oct 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

ROY

Stayed 2 nights in Oct 2023
Response from General Manager on 30 Oct 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Darline D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love it
Stayed 1 night in Sep 2023
Response from General Manager on 9 Oct 2023
Thanks for staying with us. We appreciate your feedback!