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Reviews of AZ Hotel & Serviced Apartments

3.5 out of 5
AZ Hotel & Serviced Apartments
Jalan Mustapha, Labuan

Reviews

8.6

Excellent

Rating 10 - Excellent. 8 out of 16 reviews" "
Rating 8 - Good. 5 out of 16 reviews" "
Rating 6 - Okay. 2 out of 16 reviews" "
Rating 4 - Poor. 1 out of 16 reviews" "
Rating 2 - Terrible. 0 out of 16 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ahmad Haji

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything I like..
Stayed 2 nights in Feb 2023

10/10 Excellent

Mohd Shariffudin

Stayed 1 night in Apr 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Average hitel for an average price
Hotel was fine but basic. It was clean and reasonably comfortable but hardly any tv channels worked
Stayed 2 nights in Dec 2021

4/10 Poor

Dmitry

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
There were awful maintenence works during my stay. Everyday, since the early morning I've reached hotel stuff many times and asked them to stop that, but nobody cares. They just do not think about their clients. I was very disappointed. Those drills and hummers do not allow you to stay in your room during the day time. And also they do not have any fridges in the room. So be prepared. Room was pretty nice, but is was also full of ants.
Stayed 3 nights in Oct 2021

10/10 Excellent

Verified traveller

Clean room & great receptionist. Good checkout
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, so far so good nice sleep
Stayed 2 nights in Feb 2020
Response from management on 17 Feb 2020
thanks for the compliment

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
My room wasn't make up for the first nite.
Stayed 3 nights in Oct 2019
Response from AZ TEAM on 15 Jul 2020
Dear Valued Guest, Greetings from AZ Hotel & Serviced Apartments! Thank you for your feedback. We will look into your comments for a better improvement. Best regards, AZ Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from AZ HOTEL & SERVICED APARTMENTS on 8 Nov 2019
Thank you for staying with us. Appreciated your scored/feedback/review!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
City centre area
Stayed 1 night in Oct 2019
Response from AZ HOTEL & SERVICED APARTMENTS on 8 Nov 2019
Thank you for staying with us. Appreciated your scored/feedback/review!

10/10 Excellent

Abdul Rashid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019
Response from AZ HOTEL & SERVICED APARTMENTS on 8 Nov 2019
Thank you for staying with us. Appreciated your scored/feedback/review!

8/10 Good

Leong Sze

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasent
pleasent
Stayed 1 night in Jul 2019
Response from Roy on 17 Jul 2019
Dear Leong, Thank You very much for staying with us and giving us feedback regarding your pleasant stayed. We look forward to welcoming you back to AZ Hotel & Serviced Apartments in the near future. We will assure you of our best service at all time.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far so good
Stayed 1 night in Jun 2019
Response from Roy on 17 Jul 2019
Dear Sir/Ms, thank you for choosing to stay with us at AZ Hotel & Serviced Apartments, W.P. Labuan. We will continue to all guests as best as we can.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Roy on 17 Jul 2019
Dear Sir/Ms, thank you very much for choosing to stay with AZ Hotel & Serviced Apartments. We will ensure you of our service at all time.

8/10 Good

Soripin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

8/10 Good

nasra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from AZ HOTEL & SERVICED APARTMENTS on 8 Nov 2019
Thank you for staying with us. Appreciated your scored/feedback/review!