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Reviews of Casa Luna Hotel & Spa

3.5 out of 5
Casa Luna Hotel & Spa
1.5km S & 1.5km W from Catholic Church, Off Waterfall Road, La Fortuna, Alajuela

Reviews

9.2

Wonderful

Rating 10 - Excellent. 487 out of 734 reviews" "
Rating 8 - Good. 186 out of 734 reviews" "
Rating 6 - Okay. 41 out of 734 reviews" "
Rating 4 - Poor. 15 out of 734 reviews" "
Rating 2 - Terrible. 5 out of 734 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paras

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is what you call a pleasant surprise - the hotel was better than what I imagined based on the pictures. The decor of the hotel has been tastefully created everywhere - in the lobby, in the rooms… Each room is a separate cottage - with direct view of the Arenal volcano. Really enjoyed our stay.
Stayed 2 nights in May 2024

10/10 Excellent

FERNANDO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very well maintained. We enjoyed walking through the gardens. Very well lit paths for walking at night and enjoying the fish ponds. The rooms are extremely clean and staff takes the time to leave a unique town animal on the bed each day. We booked this hotel the day before our stay and it exceeded our expectations. We enjoyed both nights on the patio chairs enjoying the sounds of nature and a relentless bullfrog.
Stayed 2 nights in May 2024

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in May 2024

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We recently stayed at Casa Luna Hotel and Spa in La Fortuna, Costa Rica, and it was an exceptional experience! The location is ideal, being close to downtown, various restaurants, and numerous activities. We enjoyed hiking, visiting the volcano, rafting, exploring Misco Park, relaxing in the hot springs, and so much more. The rooms were spotless and very comfortable, contributing to a relaxing stay. The staff at Casa Luna were incredibly friendly and helpful, always ensuring we had everything we needed. Additionally, the free breakfasts were a wonderful perk, offering a great start to each day. Overall, Casa Luna provided a perfect base for our adventures in La Fortuna. We highly recommend it to anyone visiting the area!
Stayed 4 nights in May 2024

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The husband & wife owners are amazing people. They treat you like family and it was just an over-the-top incredible experience. If you’re going to Evita, this is the place to stay. Amazing breakfast. And if you ask nicely, they’ll make you an incredible fresh piña colada. You’ll never experience anything better in your life.
Stayed 1 night in Mar 2024

10/10 Excellent

Flor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, good location, just 5 minutes to La Fortuna Waterfall. Nice staff and delicious breakfast.
Stayed 3 nights in May 2024

10/10 Excellent

Nicolas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelievable views, impeccable service and absolute relaxation at its finest, massages were to die for. Would absolutely recommend
Stayed 1 night in May 2024

10/10 Excellent

Arlesha

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024

6/10 Okay

barbara

Stayed 2 nights in Apr 2024

10/10 Excellent

Youqin, Fremont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean and quiet place. We were really enjoying it.
Stayed 2 nights in Apr 2024

10/10 Excellent

johnny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent stay! Absolutely beautiful view of Volcan Arenal. Excellent continental breakfast. Very clean staff rooms. Front desk was able to accommodate for inconveniences of tours very promptly and is available for any assistance. Highly recommend!!
Stayed 4 nights in Apr 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredible, and the hotel is very clean and comfortable. At the spa we had a wonderful service, specially thanks to the Lady named Madday. At the restaurant, we tried Ceviche Tilapia, it was a great option for dinner, it was fresh and delicious, and also the Chef prepared the "patacones" we ask for as side dish for the Ceviche, even though it was not listed in the menu. Love the hot springs!
Stayed 1 night in Apr 2024

8/10 Good

Michael, Wilmington

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great property, but the dinners were a bit pricey
Stayed 3 nights in Apr 2024

10/10 Excellent

Wei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is awesome! Great view from balcony! The breakfast, hot tub, …, everything is amazing! Definitely would stay here again for next trip to la Fortuna!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Bela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff reception was excellent and quite helpful.
Stayed 3 nights in Feb 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet location, comfortable rooms with amazing rain shower. Good Breakfast buffet each morning. Oh and amazing views of Arenal.
Stayed 1 night in Feb 2024

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed all the birds and the garden patio
Stayed 3 nights in Feb 2024

2/10 Terrible

David

Disliked: Staff & service, property conditions & facilities, room comfort
DONT BOOK IT ! - DONT believe the pictures
Absolutely no way is this is a 3.5 star property as listed on Hotels.com. There is not even a lobby, just a small outdoor sitting area. Just because you offer overpriced food and massages does not make you a 3.5 stat hotel. The internet kept cutting out. The room was VERY basic and the grounds needed a lot of attention. When we told them we wanted to check out a day early because the hotel was not what was advertised they still wanted to charge us a one night penalty. They will of course turn around and rent the room the next day (effectively getting paid twice for the room) Hotels.com was no help. I would avoid this place like the plague.
Stayed 2 nights in Jan 2024

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jan 2024

8/10 Good

Dave and Laura, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel because it listed having 4 hot tubs. I think their heating system was broken because all four were not even tepid. The last day of our 4 days, the water in 2 of them was warm, but certainly not hot. In la Fortuna area, one would expect thermal hot spring temperature if the hotel is calling itself a spa. Beautiful pool and grounds, wonderful breakfast, and very nice people working at the hotel.
Stayed 4 nights in Jan 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Grygorii, San Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Kalpesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
2nd time staying here. well worth it. its a solid choice and you cant go wrong if you are looking for a comfortable and relaxing place to sleep after your activities of the day
Stayed 4 nights in Oct 2023

10/10 Excellent

Nestor

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Yasushi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed beautiful scenery and jacuzzi. Restaurant was also nice.
Stayed 1 night in Dec 2023

8/10 Good

Hassan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was well laid out and the staff provided excellent service. The housekeeping was excellent and the room was nice and spacious. We used the Spa which was staffed by experienced and trained employees. The only issue was the food prices which was over priced similar to most places we visited in Costa Rica. The dining charges were roughly two times what we would get in the US though the overall cost of goods/services would be half or less.
Stayed 2 nights in Dec 2023

10/10 Excellent

shay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice two nights
I like the vibe , the rooms and the location
Stayed 2 nights in Dec 2023

8/10 Good

CHIEH FU

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Dec 2023

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
what a beautiful property. it's like staying in a tropical forest. the landscaping and animals you see are so beautiful. The staff is just wonderful and attentive. We loved staying here and would stay again anytime.
Stayed 4 nights in Dec 2023

6/10 Okay

Sanjana

Travelled with family
Liked: Cleanliness
Great location and some of the staff was very helpful (booking for a spa and thermal springs). Breakfast was mediocre. There is no storage/ shelf space in the bedroom (deluxe room with 2 double beds). Also, the staff was unable to provide enough hangers (room had 4 and I asked for 8 more and they could only provide 4)
Stayed 3 nights in Dec 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Good value but it helps to have your own car if you want to get in to la fortuna easily
Stayed 3 nights in Dec 2023

8/10 Good

Yun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel to stay at during our vacation in La Fortuna! It was nearby everything. The hotel itself was clean, had beautiful landscaping, the rooms were great, and I loved the pool area and all the hidden pools around the hotel. I also really enjoyed getting a message, it was so relaxing and a neat experience getting to do it outside and listen to the sounds of nature. I would recommend this hotel to anyone looking to stay in the La Fortuna area! The staff was great at communicating and great at answering all of our questions.
Stayed 3 nights in Dec 2023

10/10 Excellent

Suma

Stayed 3 nights in Dec 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay here and would highly recommend.
Stayed 3 nights in Dec 2023

6/10 Okay

WILSON

Travelled with family
Liked: Staff & service
Disliked: Amenities
Went well, didn’t like the noise on the building bext to street. Also breakfast was average, did not like they had the food open and bugs and flies were all over everything.
Stayed 3 nights in Nov 2023

10/10 Excellent

Yan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delicious breakfast， only thing I did not like is the counter top in bathroom is too small.
Stayed 2 nights in Nov 2023

6/10 Okay

Vidya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Property is conveniently located, quiet and beautiful. Front desk staff was very helpful. On-site restaurant was good enough to be a backup. BUT room was very very uncomfortable due to thoughtless design. Climate being so wet and humid all the time requires certain minimum practicalities in the room, which it totally lacked. For example: absolutely no hooks in the room anywhere to hang rain jackets or wet towels. No exhaust fan in bathroom. No ceiling fan in the room. No storage in the room for anything, not even enough floor space to accommodate two check-in bags. Room seems designed as a crash pad for 8-hrs sleep and that's about it. Total fail imo.
Stayed 4 nights in Nov 2023

4/10 Poor

Ken

Stayed 2 nights in Nov 2023

8/10 Good

Kelly

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hot tubs was nice and relaxing. The breakfast variety and service was amazing. The setback was that the check-in was not ready on time.
Stayed 2 nights in Nov 2023

8/10 Good

George, Lawrenceville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Area was ok. Views of volcano not so great due to the overgrown trees. Wildlife (birds) very nice. Getting rides such as taxi or Uber very slow. So many cancellations when trying to get. Overall just ok for us.
Stayed 3 nights in Nov 2023

10/10 Excellent

Odiri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That spectacular Volcano view from the window. Room 103 it is.
Stayed 4 nights in Nov 2023

10/10 Excellent

Sofia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel truly exceeded our expectations! Its breathtaking location, right in front of the majestic Arenal volcano, added to the overall charm. The rooms were all equipped with air conditioning, a welcome relief from the La Fortuna humidity. I must highlight the exceptional service provided by Karen, the friendly and helpful staff member in the lobby. Her valuable recommendations for local food and tours greatly enhanced our experience. If you ever find yourself in La Fortuna, I recommend choosing this wonderful hotel.
Stayed 1 night in Nov 2023

10/10 Excellent

Krista

Stayed 3 nights in Nov 2023

10/10 Excellent

Eabha

Stayed 3 nights in Nov 2023

4/10 Poor

Selvam, Naperville

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Breakfast service is very poor and they didn’t show any courtesy to people have allergies.
Stayed 3 nights in Oct 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023