"Hotel location is great, right next to the JR Kumamoto station, the tram and the bus stations are within walking distance. Hotel is connected to a shopping mall with lots of restaurants, offering a wide variety of food choices. Hotel is clean and staff are friendly. It also has a public bath for male and female separate. At the end of a long day, it is nice to relax in the bath. I highly recommend this hotel and will definitely stay again next time."
"We booked a king room, it smelled so bad we had to change room. They said the smell it’s because of the bamboo finishing which was different smell like urine. After we changed room, my husband took a shower and he got sick. The blinds in the shower were covered with mold which we didn’t notice. They could not change the room because fully booked. So we ended up staying in that room and checked out really early. It was very bad experience for us. So think before you book. Only a 2 star hotel not 4."
"Dirty and bad smelling room
Auto on/off lights look terrible and scary
Shower head can't be turned towards the wall side,water moves to outside and make full of water on the washroom
Toilet paper side was not cleaned at all with full of dust"