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"Travelled with grand daughters and we had a lovely time. One water slide operating while others under repair - girls a little disappointed initially but the one slide was very adequate and they had a ball. Other guests all friendly and kids played together. Thank you"

"Fantastic customer service by Constance & her front desk colleague - was impressed with efficient smiling booking in; smooth flow of information sheet, parking & rm location to entrances to hotel, buffet, bar & verified payment & rm keys within 10 mins. Room excellent, had issues with Netfix as it cldnt log on but was given complimentary drinks which satisfied my concerns for my stay. Was offered a rm with operating Netfix but as the service was awesome just was happy to settle in. Will be back & will let friends, colleagues & family know abt this gem in Mermaid Waters Gold Coast. Thanks to Constance & colleague for making our stay fantastic 😃 :)"

"We’ve stayed many times over the last 10 years. The location is wonderful. The property / rooms are in need of a revamp as it’s looking a little tired now. Still enjoyed our stay."

"No comment"

"Facilities staff room were exceellent Took too long to check in "

"Brilliant property . We had a fantastic stay and couldn’t believe the value for money . "

"Still a Little dated"

"Never had our room cleaned once in 5days we we’re there nor our sheets changed apart from that beautiful place "

"Location was good . Spacious Pillows were appalling Lounge chairs dirty Lounge uncomfortable Shave hairs in basin on arrival Told cleaners were coming one day and didn’t turn up to next Staff were not friendly and didn’t look up and acknowledge you when you entered Lift or garbage shaft whistled all night with high pitch as wind ran through it"