Lobby

Reviews of Embassy Suites by Hilton Kansas City Plaza

3.5 out of 5
Embassy Suites by Hilton Kansas City Plaza
220 W 43rd St, Kansas City, MO

Reviews

6.6
Rating 10 - Excellent. 244 out of 1004 reviews" "
Rating 8 - Good. 208 out of 1004 reviews" "
Rating 6 - Okay. 230 out of 1004 reviews" "
Rating 4 - Poor. 176 out of 1004 reviews" "
Rating 2 - Terrible. 146 out of 1004 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Richard

Stayed 4 nights in Mar 2024

10/10 Excellent

Penny

Clean and excellent staff - very friendly and accommodating.
Stayed 2 nights in May 2024

8/10 Good

Cherlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Spacious room. Pool area was very relaxing (didn't like having to get a separate key, but not a deal breaker either). Also do not prefer the way the bathroom area is set up, especially if our child would've been with us. Overall a 4/5
Stayed 1 night in May 2024
Response from Christy on 17 May 2024
Thank you for your feedback. I understand the frustration regarding the pool key, but we do that for child safety purposes to ensure the safety of all of our guests. I also completely understand that the set up of the restroom is not preferable.

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Christy on 17 May 2024
Excellent! Thank you for your feedback.

6/10 Okay

Machaela

Travelled with partner
Liked: Cleanliness, staff & service
Overall hotel was clean and staff very friendly. The rooms need to be updated and there were some bugs around the coffee machine.
Stayed 2 nights in Apr 2024
Response from Christy on 17 May 2024
Thank you for your feedback. We appreciate your business, and we hope to see you again soon.

8/10 Good

Ashley

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
There was a leak in our room leaving a continuous puddle on the floor, the sink dripped, and carpet was coming up in spots. The staff was amazing. There were angry guest because of 2 large busses taking up the drop off area, they handled it amazingly. The man working the dining area during breakfast was so incredibly sweet. The staff truly made the trip amazing.
Stayed 1 night in May 2024
Response from Christy on 17 May 2024
I'm glad to hear that our staff made your trip amazing! I do apologize for the for the issues in the guest room. I hope you will consider staying with us again!

2/10 Terrible

Annie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Christy on 17 May 2024
I'm sorry that your stay with us was not good. What could we have done to make it better for you?

6/10 Okay

Misty, Lawrence

Travelled with group
Liked: Cleanliness, amenities
Balcony is a joke. Doesn’t open. They charge you for parking on their property. The beds were hard. Not my cup of tea.
Stayed 1 night in Apr 2024

6/10 Okay

Colleen

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Tyra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Luis Lovera on 24 Apr 2024
Thank you for your review, Tyra. We see that there's room for improvement and we're committed to enhancing our services. Your feedback is valuable to us and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 1 night in Apr 2024
Response from Luis Lovera on 14 Apr 2024
Dear Bridget, we're thrilled to hear that our staff made a positive impression on you. We strive to provide exceptional service to all our guests and your feedback is a testament to our efforts. Thank you for sharing your experience. We look forward to welcoming you back in the future.

4/10 Poor

Julia, Columbia

Disliked: Amenities, property conditions & facilities
Tired and tattered. The free breakfast was plentiful but not good . Shower water only lukewarm.
Stayed 1 night in Apr 2024
Response from Luis Lovera on 14 Apr 2024
Dear Julia, we’re sorry to hear that your stay didn’t meet your expectations. We understand the importance of a good breakfast and a warm shower, and we apologize for falling short. We’re taking your feedback seriously and will use it to improve our services.

10/10 Excellent

Catherine, Omaha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept property with spacious clean rooms. Parking is a little rough - you have to check in and get your room card to open the gate. Had to back up and go around the block and the small drop off area was very congested. Staff were great though.
Stayed 1 night in Apr 2024
Response from Luis Lovera on 14 Apr 2024
Dear Catherine, we're glad to hear that you appreciated our well-kept property and spacious rooms. We understand the parking situation was a bit challenging and we're sorry for any inconvenience this may have caused. Your feedback is valuable and will help us improve. We're pleased that our staff left a positive impression on you. Thank you for choosing us.

10/10 Excellent

Harmony

Travelled with family
Liked: Cleanliness, staff & service, amenities
Liked pool
Stayed 1 night in Apr 2024
Response from Luis Lovera on 14 Apr 2024
Dear Harmony, we’re delighted to hear that you enjoyed our pool. It’s wonderful to know that it added to the enjoyment of your stay. We appreciate your positive feedback and look forward to welcoming you back soon. Thank you for choosing us.

4/10 Poor

Jack, Chesterfield

Disliked: Staff & service, amenities, property conditions & facilities
The pool was not open and had been closed for aa very long time. The rear entrance front the parking lot did not need a key to get in. The furnishings and decor are so outdated.
Stayed 1 night in Apr 2024
Response from Luis Lovera on 11 Apr 2024
Dear Jack, we appreciate your feedback and are sorry to hear about your experience. We understand your concerns about the pool, security, and decor. We’re committed to providing our guests with a great experience, and it’s clear we missed the mark this time. Your comments are invaluable as we strive to improve with each and every stay.

8/10 Good

Jaimie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Luis Lovera on 4 Apr 2024
Thank you for your review, Jaimie. We’re glad to see that you had a positive experience at our hotel. We strive to provide the best service to our guests and your feedback is valuable to us. We hope to welcome you back soon.

6/10 Okay

Chelsea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was really good… location was good as well. Only 1 elevator worked at the time which was annoying. Also some older kids made noise majority of the night playing in the hallway.I hated that parking was a fee. I was not aware at the time of booking so that automatically made me irritated.
Stayed 2 nights in Mar 2024
Response from Luis Lovera on 31 Mar 2024
Dear Chelsea, thank you for sharing your experience. We’re glad to hear that you enjoyed our breakfast and location. We sincerely apologize for the inconvenience caused by the elevator and the noise in the hallway. We also understand your frustration about the parking fee. Your feedback is valuable to us as we strive to improve with each and every stay. We hope to have another opportunity to serve you better in the future.

8/10 Good

Aurelia

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Staff were friendly & helpful. Limited dining but food was good. Room was nice but dated. Bathroom was not clean. Tub would not drain and tub liner very dirty. Outside noise level was truly unbearable! No fault of Embassy Suites.
Stayed 2 nights in Mar 2024
Response from Luis Lovera on 31 Mar 2024
Dear Aurelia, thank you for your feedback. We’re pleased to hear that our staff were friendly and helpful, and that you enjoyed our food. We regret to hear about the issues you experienced with the room and the outside noise. We take your comments seriously and will use them to improve our services. We hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 Excellent

Jeremy

Stayed 1 night in Mar 2024
Response from Luis Lovera on 31 Mar 2024
Dear Jeremy, thank you for your perfect rating! We’re thrilled to know that you had a great experience with us. We look forward to welcoming you back in the future. Your satisfaction is our top priority. Thank you for choosing us!

4/10 Poor

Tanya

Disliked: Cleanliness, staff & service, property conditions & facilities
We ended up leaving a day early. Didn't feel safe at all in the area. Would be nice if we coupx get a refund for one night
Stayed 2 nights in Mar 2024
Response from Luis Loverea on 30 Mar 2024
Dear Tanya, we’re truly sorry to hear about your experience. Your safety and comfort are our top priorities, and we regret that we didn’t meet your expectations. We appreciate your feedback as it helps us improve.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Luis Lovera on 25 Mar 2024
Thank you, Rodney, for your perfect rating. We’re thrilled to know you enjoyed your stay with us. We look forward to welcoming you back soon.

8/10 Good

Brenna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, quaint architecture, lots of extras including evening happy hours with complementary drinks, snack bags for the kids, and complementary breakfast. However, 12 floors well over 250 rooms only 3 elevators with 1 to zero working at any given time. Keeps you healthy on the stairs. Lots of noise at night down in the hospital district. Still Worth the stay.
Stayed 2 nights in Mar 2024
Response from Luis Lovera on 23 Mar 2024
Thank you for your feedback, Brenna. We’re delighted to hear that you enjoyed our property, architecture, and the extras we offer. We apologize for any inconvenience caused by the elevators and noise. We’re continually working on improving our services and your comments are invaluable in this process. We hope to welcome you back for an even better experience in the future.

6/10 Okay

Shonda

Liked: Cleanliness
Check-in staff were very nice and welcoming. The breakfast guy cook was mean, rude and annoyed with his job. He was very rude as we only asked simple questions. We checked in on Tuesday and out on Sunday. I opted to spend money on breakfast off property because of the horrible experience. Much customer service training needed for him.
Stayed 5 nights in Mar 2024
Response from Luis Lovera on 17 Mar 2024
Dear Shonda, thank you for taking the time to share your feedback. We’re glad to hear that our front desk team members made a positive impression. However, we’re truly sorry to hear about your experience at breakfast. We strive to provide all our guests with exceptional service and it seems we fell short in this instance. We’ll take your comments into consideration as we continually work to improve our guest experience. We hope to have the opportunity to better serve you in the future.

2/10 Terrible

Paul

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pool was cold..stayed here for my kids but very disappointed but i know these reviews are pointless and nothing will change! Call me if you want to make a change.. thank you Paul
Stayed 1 night in Mar 2024
Response from Luis Lovera on 17 Mar 2024
Dear Paul, we’re truly sorry to hear about your disappointing experience with the pool. We understand how important this feature is for families and we regret that it didn’t meet your expectations. We assure you that your feedback is not pointless and is indeed valuable in helping us improve.

4/10 Poor

Joanna

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The whole property was rundown and needed maintenance. We had to call for an extra blanket four times and the room was not cleaned (hair in the bathroom and crumbs on the carpet. Plus, breakfast was so underserved that eggs were gone in the self serve line and took 45 minutes to get from the cook to order line
Stayed 2 nights in Mar 2024
Response from Luis Lovera on 15 Mar 2024
oanna, we’re truly sorry to hear about your experience. We understand that our property did not meet your expectations and you faced several inconveniences during your stay. We appreciate your feedback as it helps us improve. Please accept our sincere apologies and know that we’re taking immediate steps to address these issues. We hope for another opportunity to provide you with the quality service you deserve.

6/10 Okay

Todd

Travelled with family and small children
Liked: Cleanliness, staff & service
This is a dated property. One elevator was down and it was very busy when we visited, so we had to use the stairs several times due to long waits for the elevator. We also noticed that the night stand drawer kept opening up on its own due to gravity, because apparently the floor was uneven. We put a towel under the front of the nightstand so the drawer wouldn't keep opening on its own. There were other drawers that didn't want to stay closed. The water pressure was very disappointing, and we also heard lots of police sirens on both nights of our stay. They also ran out of paper cups one morning at breakfast, so if you wanted a drink, you had to go back to your room to get a cup, and probably take the stairs, lol. On a positive note, the staff was friendly and there were some fun restaurants and coffee shops in walking distance, which was nice, but I doubt we'll be staying here again.
Stayed 2 nights in Mar 2024
Response from Luis Lovera on 12 Mar 2024
Dear Todd,Thank you for sharing your feedback about your recent stay with us. We appreciate your candid comments, and we apologize for any inconvenience you experienced during your visit. Rest assured, we take these concerns seriously and will address them promptly. We’re glad you found our staff friendly and enjoyed the nearby restaurants and coffee shops. We hope you’ll consider giving us another chance in the future.

10/10 Excellent

Bonnie

Stayed 1 night in Mar 2024
Response from Luis Lovera on 31 Mar 2024
Thank you for your high rating, Bonnie! We're thrilled to see that you had a great experience with us. We look forward to welcoming you back soon!

2/10 Terrible

Luke

Stayed 3 nights in Feb 2024
Response from Luis Lovera on 23 Mar 2024
Hi Luke, we’re sorry to hear about your recent experience at our hotel. We strive to provide our guests with exceptional service and it seems we fell short this time. We appreciate your feedback and will use it to improve.

2/10 Terrible

Rebecca

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is Motel 6 in disguise! Worst experience I've ever had. Check in was a nightmare with additional fees that were not explained during booking. Hotel charges $20.00 a night for parking. Upon entering room it was decent. There were no trash bags in any of our trash cans. Small damaged areas around the room. Bathtub didnt drain during shower. Continental breakfast was good. And pool was good. We assumed housekeeping would come by and pick up dirty towels and trash. Nope. Called office and they told us housekeeping is upon request and has to be requested the day before. Which again no one told us when we checked in. The guy at check in was extremely rude. And lacked customer service. And when we woke up in the morning my room reeked of marijuana. When I told front desk they just shrug and tell me there is nothing they can do. All in all the hotel has no communication with guests on anything. Location is a little sketchy. But conveniently located next to a hospital. So prepare to hear sirens all night. All in all I would never come back here again.
Response from Luis Lovera on 3 Mar 2024
Dear Rebecca, we’re truly sorry to hear about your experience. We strive to provide our guests with a comfortable and enjoyable stay, and it’s clear we fell short during your visit. We appreciate your feedback as it helps us identify areas where we can improve. We’re addressing the issues you’ve raised with our team to ensure they’re rectified.

10/10 Excellent

Timonii

Stayed 1 night in Mar 2024
Response from Luis Lovera on 22 Mar 2024
Thank you, Timonii, for the perfect score! We’re delighted to know that you had a wonderful stay with us. Your positive feedback is greatly appreciated and we’re excited to welcome you back in the future.

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room smelled of mold. You could see water damage all over
Stayed 2 nights in Feb 2024
Response from Luis Lovera on 1 Mar 2024
Dear Mary, we’re truly sorry to hear about the issues you experienced during your stay. We understand how important a clean and comfortable environment is and we apologize for falling short of your expectations. We’re taking immediate steps to address and rectify these concerns. We value your feedback and hope for an opportunity to serve you better in the future.

2/10 Terrible

Todd

Stayed 1 night in Feb 2024
Response from Luis Lovera on 22 Mar 2024
We’re truly sorry to hear that your experience did not meet your expectations, Todd. We value your feedback and will use it to make necessary improvements. We hope for the opportunity to serve you better in the future.

10/10 Excellent

Mary Lou

Stayed 2 nights in Feb 2024
Response from Luis Lovera on 20 Mar 2024
Thank you, Mary Lou, for the perfect rating. We’re thrilled to know that you had a wonderful experience at our hotel. Your satisfaction is our top priority and your feedback is greatly appreciated. We look forward to welcoming you back for another fantastic stay.

4/10 Poor

Laura

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I saw the pool pictures and I was sold. My bad I did not read reviews. Our room had wrinkle sheet and kids found a water bottle cap in one of the beds. We did ask to switch to another room, but just 'OK' Saturday morning at the pool was good, it was actually open, unlike Friday night. Although, later that evening it got crazy with kids. The hot tub, which had an occupancy of 8 max, now had up to 15 kids. The water went from somewhat clean to dirty brown. Yuck! I don't know who is tying the hands of the employees, but I think management NEEDs to spend more money to help educate, as well as compensate them for all their hard work. As well as put some money into maintaining this seem to be at one time beautiful hotel. Good Luck!
Stayed 2 nights in Feb 2024
Response from Luis Lovera on 27 Feb 2024
Dear Laura, we appreciate your feedback and are truly sorry to hear about your experience. We understand that the condition of the pool and the room did not meet your expectations. We value your suggestions regarding our staff and hotel maintenance. Rest assured, we are committed to improving our services and facilities. We hope to have the opportunity to serve you better in the future.

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Luis Lovera on 26 Feb 2024
Thank you, Chris, for your positive rating. We're glad to hear that you had a good experience at our hotel. We're always striving for excellence and your feedback helps us improve. We hope to welcome you back soon.

8/10 Good

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean
Stayed 1 night in Feb 2024
Response from Luis Lovera on 20 Feb 2024
Thank you, Ron, for your positive rating. We're glad to hear that you found our hotel clean. We strive to provide a comfortable and spotless environment for our guests. We hope to welcome you back soon.

10/10 Excellent

JaMeelah

Liked: Cleanliness, staff & service, property conditions & facilities
Love the area
Stayed 1 night in Feb 2024
Response from Luis Lovera on 16 Feb 2024
Thank you, JaMeelah, for your perfect rating! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority and we're delighted we could meet your expectations. We look forward to welcoming you back soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and tidy. The shower was really slow to drain. The bedroom tv didn’t have a remote. It was nice to be able to grab a quick breakfast.
Stayed 1 night in Feb 2024
Response from Luis Lovera on 16 Feb 2024
Thank you for your feedback. We’re glad to hear that you appreciated the cleanliness of our rooms and our quick breakfast service. We also acknowledge the issues you faced during your stay. Please accept our apologies for any inconvenience caused. We’re committed to improving our services and your comments will help us in this process. We hope to have the opportunity to better serve you in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Luis Lovera on 16 Feb 2024
Thank you for your valuable feedback. We’re pleased to hear that you had a positive overall experience. We acknowledge there were aspects of your stay that did not meet your expectations and we sincerely apologize for any inconvenience. We’re committed to continuous improvement and your comments will guide us in this process. We hope to have the opportunity to serve you better in the future.

6/10 Okay

David

Disliked: Amenities, property conditions & facilities
1 to 2 of 3 elevators were out of service the whole time. Requested room cleaning once but did not receive it. No, the “Do Not Disturb” sign was not posted.
Stayed 3 nights in Feb 2024
Response from Tyler D on 14 Feb 2024
Hi David! Thank you for taking the time to let us know about your stay. We are very sorry to hear about the issues you experienced. We are currently in the process of having our elevators fixed. We will also address the housekeeping concerns as well. Please don't hesitate to reach out to us so we may try to make it right with you.

2/10 Terrible

daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Around 12:30 midnight, some teenagers were knocking on my door real hard. Making loud noise and running around in the hotel. I called the front desk to inform them about the situation. They said they were going to call security. Security said he ran off seven teenagers and one adult off the property. My wife and I were very frightened about this place. The manager said to call expedia so they can reimburse me.
Stayed 1 night in Feb 2024
Response from Luis Lovera on 14 Feb 2024
Dear Daniel, we sincerely apologize for the distressing experience you had during your stay. We understand how important a peaceful environment is and we’re sorry that we fell short in providing that for you. Please know that we take your feedback seriously and will reinforce our security measures to prevent such incidents in the future. As for the reimbursement, we recommend you to follow the manager’s advice and reach out to Expedia. We appreciate your understanding and hope for an opportunity to make it right in the future.

6/10 Okay

Ashley

Liked: Staff & service, room comfort
Not what we were hoping for
I grew up staying at Embassy Suites often and it was always top-notch. But, my husband and I did not feel that this was the case with this stay. When we arrived late at night, the parking situation was a pretty big mess. It is quite frustrating to have to pay the absurd $23 to have ourselves and I heard at least 2 other people have trouble with finding a parking spot. The room really was nice and comfortable. But, it was odd that all doors and drawers were open upon entering the room. I am guessing they were showing us all the space? I know it sounds petty, but it was annoying to have to shut them all and it included the fridge which I needed to put some leftover food in and it was lukewarm temperature with a massive ice block on top of the freezer area. I know this is not the hotel's fault, but unfortunately, the guests above us were screaming and/or partying very late into the night. The breakfast was delicious! We were happy about this because it was a major reason we chose Embassy over our other options. Lastly, the hotel was packed this weekend so it was a bummer that by the time we left, 2 out of the 3 elevators were not working properly... So the wait time was rough with a lot of stopping on the way down from the 9th floor. The beautiful hotel just did not seem like it was being kept up as you'd expect with a hotel of this caliber. I am sad to say we will likely not be staying here again.
Stayed 1 night in Feb 2024
Response from Luis Lovera on 13 Feb 2024
Dear Ashley, thank you for taking the time to share your experience. We're sorry to hear that your recent stay didn't meet the high standards you've come to expect from us. We understand your frustrations regarding the parking situation and the condition of the room upon arrival. We also regret the disturbances you experienced due to other guests and the inconvenience caused by the elevators. Your feedback is invaluable in helping us improve. We hope you'll consider giving us another chance to provide the top-notch service you remember.

4/10 Poor

Lindsey

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a room for my daughter’s birthday with a couple of friends to celebrate. We were so disappointed. The pool area was dirty and chaotic. The hot tub was not even warm and the jets were broken. The sauna was also not working. One elevator was not working which made the elevator to the 4th floor take forever each time. One time we waited so long we had to take the stairs. The staff was so limited with only one person at the desk at all times. Our room had multiple things broken or stained and the shower was leaking. I was disappointed in this property and will not stay here again.
Stayed 1 night in Feb 2024
Response from Luis Lovera on 12 Feb 2024
Dear Lindsey, thank you for sharing your feedback. We appreciate your honesty and apologize for any inconveniences you encountered during your stay. Your comments are valuable to us, and we will use them to improve our services.

4/10 Poor

Amy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Very thin walls and could hear every TV info happening next door and the pillows are very uncomfortable. My whole family got sick after eating the breakfast buffet
Stayed 3 nights in Feb 2024
Response from Luis Lovera on 12 Feb 2024
Dear Amy, thank you for sharing your feedback. We apologize for the inconvenience caused by the thin walls and uncomfortable pillows during your stay. We take your comments seriously and will address these issues promptly. Additionally, we regret to hear about your family’s illness after breakfast. We assure you that we prioritize guest well-being and will investigate this matter further.

8/10 Good

Deangelo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Luis Lovera on 11 Feb 2024
Thank you, Deangelo, for your positive rating. We're glad to hear that you had a good experience at our hotel. We're always striving to make our guests' stay as enjoyable as possible, and your feedback helps us do just that. We hope to welcome you back soon.

6/10 Okay

Courtney

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Luis Lovera on 12 Feb 2024
Dear Courtney, thank you for sharing your feedback. We appreciate your honesty and apologize for any inconveniences you encountered during your stay. Your comments are valuable to us, and we will use them to improve our services.

4/10 Poor

Susan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very slow elevators all the time.
Stayed 2 nights in Feb 2024
Response from Luis Lovera on 4 Feb 2024
Dear Susan, thank you for taking the time to share your experience. We're sorry to hear about the inconvenience caused by the elevator speed. We value your feedback and will certainly look into this matter to improve our guest experience. We hope to have the opportunity to serve you better in the future.

6/10 Okay

Paige

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not the cleanest, pool over busy and kids not following any rules, staff didn’t seem to care. Over priced
Stayed 1 night in Feb 2024
Response from Luis Lovera on 4 Feb 2024
Dear Paige, we appreciate your feedback and are sorry to hear that your stay didn’t meet your expectations. We understand your concerns about cleanliness, pool usage, and our staff’s response. We’re committed to providing a comfortable and enjoyable stay for all our guests, and we’ll take your comments into account as we work to improve.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Luis Lovera on 11 Feb 2024
Thank you, Tara, for the perfect score! We're thrilled to know that you had an excellent stay with us. Your satisfaction is our top priority and your feedback is greatly appreciated. We look forward to your next visit.

10/10 Excellent

Julie, Marengo

Liked: Cleanliness, staff & service, property conditions & facilities
Free breakfast with omelets! Happy hour drinks and snacks
Stayed 1 night in Jan 2024
Response from Luis Lovera on 3 Feb 2024
Thank you, Julie, for sharing your positive experience. We're thrilled to hear that our complimentary breakfast, happy hour offerings, and the cleanliness of our property met your expectations. Your kind words about our staff and service are greatly appreciated. We look forward to welcoming you back to our hotel in the future.