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"I really enjoyed my stay here. It is a beautiful well kept onsen ryokan with amazing spacious rooms and facilities. The food was incredible. The staff was also incredible - I had a very tight schedule on my last day to get back to Tokyo and the staff helped me make a morning timeline and they really adhered to it on my behalf which was the most impressive part. My breakfast came a little early and they had the hotel car to take me to the train station all perfectly on time. I think there are some old reviews of this hotel on this website that are outdated. For example I saw reviews saying the staff can't speak English well which is now completely false, both the staff at the front desk and who brought meals to our room spoke very good English . I highly recommend this place and would stay here again."

"Incredible!"

"Very good location and beautiful environment, wonderful onsen bath and dinner."

"Always enjoy staying here as the service is excellent and the food is solid. Biggest draw for me though is the private onsen bath as it's always a nice temperature and the water is running constantly."

"If you're looking for an inclusive and peaceful onsen, then this is for you! I was traveling through Hakone that allowing both tattoos and mixed genders. When we posted for advice on different travel sites, most people said "you're looking for a unicorn that might not exist, good luck". So when I stumbled across a last minute deal for this ryokan, I wasn't expecting much, even though the reviews and pictures were good. But boy, was I surprised! From the moment we arrived we were blasted by a wave of zen and ease. Our check-in was smooth and the place was very clean and beautiful. We were welcomed with kindness and patience, all of our questions were answered in great English, and we were even upgraded to a free third onsen session (2 evening sessions and 1 morning session). We also decided to get their breakfast add-on and it was worth it. There aren't many restaurants nearby within walking distance and after a long travel day we didn't feel like going anywhere before checking out. Overall, our experience was fantastic! If you're looking for an inclusive private onsen that you can enjoy with your family or significant other, this is it! We can't stop gushing to each other about how perfect our experience was."

"Beautiful hotel with wonderful service. The onsite onsen was a great way to relax after a long day of walking. The restaurant on site was also great."

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"Gorgeous and spacious room. Very inviting onsen area, even in the pouring rain. Nice touch that outfits are provided to walk to the onsen, and it was a long distance from my room. Expensive but delicious meal at the French restaurant. Breakfast was plentiful but they need more than one coffee machine; there was always a line of people waiting. The hotel has beautiful grounds and landscaping, with great views of the lake, which I saw only through windows, sadly, as it never stopped raining during my whole visit. :-("

"Great view! Close to all the attractions; good buffet food variety for teenagers who are new to Japanese cuisine "